Auto Repair & Mechanic Shop in Madison, WI #1649

Just moved to the West side of Madison and first time using this Meineke location to service my truck. Scheduled the service online and somehow did not schedule it properly for drop off or to wait for the service. Either way I scheduled it for drop off. Which means that the vehicle will get service sometime that day. Either way I made this mistake and Gary the manager at the desk fixed everything for me. And got me in ASAP and the Service tech got my vehicle done extremely quickly. I highly recommend using them my daughter used them a week ago and now I use them and we both had amazing service and experience and Great Prices! Thanks so much Gary for the great service and your service tech for taking care of everything!!

KB,

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Came in originally with a loud sound under my car when I accelerated, left with an excellent diagnostic service that has made my car run the smoothest it ever has. Excellent service, incredible attention to communication/updates over text, and an overall painless process. Will definitely be a repeat customer.

Alexander Unseth,

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I was very impressed by the customer service and attention to detail at Meineke. My daughter had hit some tire debris on the road and we needed to make sure that no damage was done under her vehicle. I called Meineke, to see if they could check for any damage. Even though they were busy and I didn't have an appointment, they immediately made time to throughly check her car. They took care of the issue so my daughter could safely get back on the road. Because of their professionalism and great customer service, I would bring any of my vehicles to their location.

Kristin Krueger,

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Exactly what I needed. The employees were nice and completed the work needed in a timely matter. The inspection service is great as well. It was easy to see what they found and what else needed work. Prices were reasonable as well. Will be back again

Austin Turcotte,

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I think these guys can get treated unfairly, and at times outright like garbage, all due to the unreasonable and misplaced expectations on what is factually just a local Meineke. Maybe it's just me, but if I'm looking for a specialty repair, I'm just not taking it to Meineke. If I am, if it's an emergency, I'm going to understand that there may be limitations to the work that they can do, or even fit in, on any given day. My experience: I'm a procrastinator. My 2011 Prius needs some real work done. I desperately needed to start with an oil change and tire rotation, to keep her on the road as we kick off summer. I was able to book the appt for same day, on a Friday afternoon. They fit me in, they listened to me, and after we got on the same page, we zeroed in on the most cost effective package/deal for my needs. It was under $100 for a full synthetic + rotation. In and out in less than a day. Time spent in shop was about 45 minutes total. Quick work. Great price. Exactly what I was looking for. These guys are high-volume and I'm sure face impossible demands from pissed off people with broken cars all day long, on a daily basis. Like most people or mechanics, if you shoot straight and don't treat these guys like crap, you'll probably get your best price and your best answer. For higher-cost or specialty repairs, I'm going elsewhere. Not that they can't, it's just how I like to operate. I was thrilled. Same day. Cost-effective. Reliable service, so far, between myself and a friend. Manage your expectations based off of your own personal situation going in, and you'll be fine. Good luck with your repairs, and shoutout to the fine fellas over at Meineke West. They are good guys, try not to treat them like crap. It's clear that they don't get treated the best. They're only human and car problems suck for everybody!!!

Ezra,

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