Auto Repair & Mechanic Shop in Hershey, PA #712

This is the first time that I've ever used Meineke as a full service automotive repair opportunity. I got to say I'm pretty impressed. Most shops will just give you an estimate for repairs over the phone with verbal quotes of lots of prices, and equipment details which sometimes sounds like a foreign language and all often feels so overwhelming, you're swimming. Meineke provided me with an email with detailed breakdown that includes pictures or videos of the items that need to be replaced or repaired. I couldn't ask for a more thorough explanation to help understand some of the problems with my car. And the guys at this shop seem knowledgeable as well as trustworthy. I never had the repairs done because frankly my vehicle is old, 2011, high mileage, and it has so many significant issues that need to be fixed to pass PA state inspection. I simply decided after the team gave me that thorough and easily understood estimate, I traded it in on a different car. And I was thrilled, when I went to pick up my vehicle to take with me to that trade-in, they were so gracious, they didn't even charge me for creating the estimates! And there would have been some real work involved in creating that estimate. Whether they realize it, by not charging for estimates, created value for me in the future. I look forward to many returns and this being my shop of choice for any and all my automotive needs in the future. Certainly they are much better than a lot of the independent garages I've been going to recently until now. Thanks, Hershey Meineke!

Chris Dove,

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It had been several years since I’d used this shop and planned on just using them to diagnose a problem before taking them to the privately owned shop I usually use, but was very pleasantly surprised with how competitive their estimate was and chose to have the work done with them instead. My Service Advisor, David, was very helpful and the shop completed the work in a very timely fashion. I’m very pleased with the work. This Hershey location is a reliable shop that can be trusted. 7/30/26 Update- I just used them for more work this week and the service was top notch again. I just updated my rating from 4 to 5 stars.

Brendon Landon,

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2026 Update: I returned to this Car Care Center in May to have my long time tech Zach change the rear brake pads and rotors. I was very anxious about having someone I do not know, at some other shop, doing brake work on the ride. I trust Zach, so I went back to Meineke. The current service manager David has very good energy. I returned today July 28th for the State inspection and front brakes this time. Satisfaction once again. I have had only positive experiences during these two 2026 visits. 2025 Update 2: After seeing my updated review about the invoice issue, the owner Carl Jackson called and apologized. Once I provided the invoice# which had the incorrect info on it, the information was corrected and I received an updated invoice. Back to 5-Stars. 2025 Update: Changing from 5 to 4-Stars. I went in for an oil change in May. The owner was not present this visit as he had been in the past. That is an observation, not a complaint. There was no problem with the oil change. I also had great interactions with the young men at the shop. I have been to the shop multiple times and did not think to review the invoice prior to paying. When I got home I noticed a totally incorrect address and phone number is on the invoice with my VIN. Obviously a customer with the same name. I also noticed I was charged for a tire rotation that did not happen. I sent an email asking that I be emailed an invoice with my address and phone# as not to have my VIN associated with someone else. I also asked that the tire rotation charge be refunded. No response to my email so I called a couple of days later. Spoke with the person who invoiced me, and was told the correction would be done that day. It did not happen. I got the rotation fee reversed by my credit card company, but I should not have needed to do that. It is now August and I still never received a corrected invoice. I went elsewhere for my State Inspection last month. _______________________________________________________ Original 2024 Review: I chose this Hershey Meineke location because I followed the two mechanics/technicians who had serviced my former 1998 Mazda for years at a competitor franchise in Lower Paxton Township. I began going to this location in July 2022 after purchasing a used 2009 Chevy vehicle that had 57,407 miles driven at the time of my visit for a first PA State Inspection. I returned in late 2022 for an oil & filter change, and wheel alignments after replacing the old tires with new ones. Some brake & caliper work was recommended. I declined and no-one attempted to pressure me into having the work done. Jump forward to my 2023 inspection. I proactively contacted the shop and spoke with the owner to schedule the brake & caliper work to be done at the same time of the State inspection. I was emailed a link to the estimate to approve digitally. I like that feature very much. The cost was going to be a pretty penny, but hey, if the work was needed then it was needed. I was only sitting in the waiting area a fraction of the time I had planned on being there when my technician Zach came in with great news. The brake work was not needed after all. The car had previously been owned by an elder relative who had not driven it for more than two years. The brakes & calipers appeared to have a lot of rust on them. After me driving the car regularly, most of what appeared to be rust was no longer there. Zach did not have to tell me that, but he did, and I appreciate his honesty that saved me a lot of money. I have had only great experiences at this Hershey Meineke. I have very nice interactions with the owner, the manager, and the technicians. I was just there a week ago for my 2024 State Inspection, and again had a great experience. I do not live in Hershey and there are many auto care shops near me, but I will continue to drive to Hershey as long as the service remains excellent. I will see you Gents for my oil change later this year.

LR Smith,

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Sent car there after it stopped running. They diagnosed a fuel issue and I agreed to the repair and asked for an inspection. For the inspection they noticed bad sway bar bushing/ link and exhaust gasket needed replaced. Had them replaced. Picked up car and drove it home on the ride home it was preforming strange. Called and scheduled another appointment. the day of the appointment came and car wouldn’t start had to get towed. Car still in the shop… -$1500 will see where it goes. They ended up replacing the part under warranty and took it for multiple test drives. Car is running as well as It was before it died on the road

JohnMichael Harriman,

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100% sati these are great bunch of guys the service is 100% excellent they always treat my automobiles and they fix them they know what's the matter with them and a timely manner I was happy for Dave and Christian all the crew will see you again soon oil change or whatever

Ben Albert,

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