Lowell MA #425

My service went beyond my oil change. Upon my request, the guys checked underneath and then explained where my problems were and what needed doing -- all this in a way I could understand. However, when I was given a possible estimate of well over $1200.00, I had to say, no thank you. (I only paid slightly more than twice that much to purchase the vehicle in the first place.) -- The gentlemen are always courteous, understanding and do not rush through our conversation.

I initially went to Hogan Tire in Tewksbury Mass. This is where I have been going for the last 10+ years for oil changes car repairs brakes etc. When I went to them because my car didn't 'feel' right they took a look and told me that front and rear brakes needed to be done (rear not working at all). When I asked why they didn't notice this when I was there for oil change and tire rotation I did not get a good answer. The manager told me it would be $1 432 to replace brakes pads and 2 calipers. I didn't believe that so I went home and called Meineke and another place (never had been to either). I spoke with Paul and told him this story he told me to go in so he could look at it etc. and yes I did need front/rear brakes etc. but it wasn't going to be $1 432 instead it was a little over $800! I appreciated his honesty he was able to fix them right then (of course I had to wait) and the waiting area was clean/pleasant etc. So I told him that I would be going back on a regular basis for my oil changes and repairs. I then went back to Hogan Tire presented my final bill from Meineke and asked them WHY they were over $600 more. Again...no good answser. I did inform them that I felt as though I was being taken advantage of and would not be going back there for any type of service.

It is always pleasant when I go to get my oil changed I am going this Saturday for four tires . Paul is a great guy