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Meineke #2592 Reviews

Average rating: 79 reviews

Featured Review

At first we thought it might day a full day or more to complete the job. But the job was finished in half the time estimated and at the original price quoted. Very happy!
- Jack B.

Meineke #2592 St. Matthews

MORE DETAILS>

3949 Shelbyville Rd

St. Matthews, KY 40207

Center Hours: Closed Now

M-F 7:30 AM - 6:00 PM

SAT 7:30 AM - 5:00 PM

SUN Closed

Call Us Today: (502) 526-5357

Additional Reviews

At first we thought it might day a full day or more to complete the job. But the job was finished in half the time estimated and at the original price quoted. Very happy!
- Jack B.
Great customer service
- Verified Meineke Customer
Took care of the issue and at a fair price.
- Travis P.
I go to this store because I trust the manager.
- Lynne P.
The guy at the front desk was very knowledgeable
- Verified Meineke Customer
Diagnosing the problem and fixing it in a timely manner
- Verified Meineke Customer
Josh Collins and Bill Lowry have consistently been great to me. They are patient with my little understanding of cars. They also work with me on finances and remember me. They are generally just good guys. That's why I keep coming back.
- Andrew G.
Service was prompt and very friendly. I have absolutely no complaints and will bring my car back here for service again!
- Stephanie W.
No one pushed to try to sell me extra and unnecessary services or products. Friendly and promptness service.
- Mary K.
My car was making a very loud noise when it was running and idling so when I brought it to Meineke, Bill was able to assess the problem quickly as an exhaust pipe issue. He was then able to get it fixed the same day, which helped me tremendously since I live alone and have no other method of transportation to work during the week. He also noticed that my tires were dangerously worn, so he recommended new tires. Between him and Josh, I decided to replace them based on the information they provided. I was very happy with the results of my visit. Both Bill and Josh greeted me by name and talked to me in a very friendly manner. I trust them and their judgement when it comes to my car. They really know their job and how to communicate with customers.
- Suzan C.
These folks always take great care of me and my family. They are very knowledgeable about their work and I trust them with all of my cars.
- John N.
Your customer service was the best I have ever received. Totally professional in repairing my tire. Got the job done quickly. Price was very reasonable as well. I will come for future repairs for sure. Thanks a lot. Sae
- Sae Na.
I made an appointment at the wrong location and the guy who helped me squeezed me into their location called the other to cancel. They had me out of there in 30 minutes. Great service.
- Alexis R.
They even cleaned out my car! The team was great to work with.
- Rachael W.
Very nice people to deal with.
- Val T.
The manager of the store is great. He is knowledgeable, friendly and always works with you. I have more trust in him then anyone I have ever dealt with in other stores. The rest of the staff are always friendly and answer any questions that I have. I have already referred my son and two friends to this store. All three have had work there and liked the service.
- Roberta S.
Bill is great to work with and I have been to this shop many times. They always look closely at my car and tell me everything that the car needs. I cannot afford to do everything but I keep track of what was recommended and go back and do it when I can. Your coupon price for oil changes is very reasonable and so are you repair costs. One of the things I like most are things like this survey which help keep the meineke shops honest and customer focused.
- Tim S.
Have a personal relationship with manager. They are always thinking about what's best for the vehicle and recommending economical smart options to address any issues.
- James B.
Installed muffler & tailpipe in timely manner!!
- Ron H.
Bill, who manages the Meineke near me, is always open about what could be wrong and explains clearly to me. I trust him to do his best for me.
- Ann T.
I went in for an oil change and Bill informed me that my muffler was broken. He said it COULD take a couple days, but he'd get it done in a few hours. He got the part ordered, delivered, and repaired in an hour!
- Andrew G.
I am up to about 5,000 in repairs on multiple cars with Meineke. I keep coming back because Bill and Josh always get my repairs straightened out! They are the best. Daniel Brashear
- Julie H.
Gabriel was at the front desk, very knowledgable and courtious
- Kathleen K.
Customer service and timeliness were both very good.
- Daniel B.
Bill is a great guy. He is honest and tells me what needs to be fixed and what can wait. His associates are friendly and competent. I will continue to come here to have my car serviced because you can't beat having someone that is honest and doesn't try to rip you off. All of my experiences here have been great. Thanks Bill for the continued great service!
- Verified Meineke Customer
The Manager, Joey, is always courteous and professional!
- Dave W.
Bill and the team are great! I won't go anywhere else for my car needs!!
- Verified Meineke Customer
Gabriell was at service desk and he was very pleasant and knowledgeable.
- Kathy K.
The manager was really great. He was smiling and friendly. The mechanic was swift at his job yet thorough. He was also patient in explaining what could possibly wrong which was helpful.
- Verified Meineke Customer
Bill Lowry is an excellent manager, and very knowledgeable and professional
- Stephen C.
The manager was great. The appointment was on time. Car returned in 30 minutes.
- Verified Meineke Customer
both Bill (manager) and Jos (assistant manager) were personable and knowledgeable
- Verified Meineke Customer
He fit me in when I showed up without an appointment and replaced my tire quickly.
- Verified Meineke Customer
Everything went well and the manager was very polite and well informed. I will certainly return.
- Verified Meineke Customer
Bill was exceptional! He kept in contact with me on updates parts and pick-up. Bill followed up after service to make sure that everything was to my expectations.
- Shane I.
The guys at this location are always straight-forward about what's going on with my vehicles, and are competitive on price for the area. Their quality of service is great. Have been taking my vehicles in for some time and will continue to do so - can trust them.
- Verified Meineke Customer
The first appointment went as tine scheduled, they kept me updated throughout the appointment and offered choices within my budget. They provided amazing customer service.
- Yalonda R.
I didn't have an appt but they got me in and out of there quickly evendors though I had a coupon! Glad I went there!!
- Linh Ch.
I'm trying to think of the two young man that helped me the one that worked on the car and the one that did the initial check I'm sure it's on the paperwork these guys went out of their way to make me feel comfortable to inform me of everything they did or any alternate ways that they could do what needed to be done they understood how a woman feels coming into a place that has a man's domain. They spoke to me in terms I could understand as if I were there sister or mother I didn't feel as I have in the past at other places like I would be taken advantage of financially. That is truly a great feeling . I have the man's name in my messages because he also took time out of his schedule to text me and let me know when the vehicle was done. I felt he went over and beyond in all facets of his job. Please thank them and no I will be back to that location .
- Sharon W.
Needed rear brakes. Also car was overheating. Diagnosis showed a need for a new catalytic converter. Also discovered a need for rear shocks. Bill handled everything professionally and the car is running and handling great. Catalytic converter seemed expensive but I did not have the time to shop the price. Overall very satisfied.
- Verified Meineke Customer
All staff members polite and courteous was relaxed atmosphere I needed a tail pipe reattached and that's what Meineke does I had to go to two locations because the 1st one was all booked on a Saturday and the BBB score was good any exhaust work in the future I will be going to Meinke thanks for a job well done in a timely manner.
- James J.
My car broke down in Louisville as I was taking my son to college. I was ten hours from home and had to get back ASAP to take another child to college in another state. The employees of this store went above and beyond my expectations. They were polite positive and were able to fit in my car right away to get me back on the road quickly. I can't tell you how appreciative I was and am!
- Verified Meineke Customer
The person who helped me was very nice and made me feel very comfortable about the services I was going to receive. It was also nice to see Josh. He is a great guy and one of the main reasons I come back to Meineke.
- Verified Meineke Customer
Staff members very friendly and professional. Good sense of humor while staying focused on the task at hand
- Verified Meineke Customer
Bill was super friendly and let me move my appt. to a later time with little notice due to a work conflict I was having. They got me in and out very quickly and the price was very reasonable (I had an Uber inspection)
- Kris S.
I came in for the Veterans Day free oil change. I thank you your company and staff for your unwavering support for our service members and veterans. Thank you, Ret. US Army SFC John Gatz , You all are true patriots in every since.
- John G.
Very friendly
- William H.
Bill the manager is great. If he ever goes, so do I. Lol! I use to be in automotive work myself and managed a few places. This place is well run, clean, and Bill is always at the ready to give information, and without an attitude. You also use Mighty parts and filters. It use to be a good name in my day, hope it still is. But most of the time I prefer to use my own filters. Thanks.
- Rob K.
Excellent customer service
- Verified Meineke Customer
I count on Bill's knowledge about my car. He was able to squeeze me in as I was leaving town. I knew I could count on his staff to check my car and make sure there weren't any impending problems. It's great to know I have someone to count on!
- Verified Meineke Customer
The staff was very informative, and candid, and helpful. And the service performed was spot on. I really appreciate these guys and feel like they know me as an individual and not as a number. Very great service all around. Kudos to the crew and the manager.
- Christopher G.
I went because I had a coupon which was 1/2 the cost of a competitor. I also had a slow leak in a back tire. They were able to remove the 2" nail from the tire in addition to the original purpose of the visit. Great! First time at a Meineke. I will be back.
- Beverly B.
I feel like the prices at Meineke are a bit more expensive compared to other places this is the main reason I am always shopping around.
- Verified Meineke Customer
Great price. Worked me in on short notice. Knowledgeable about my issue!
- John F.
Happy with service and value !
- Verified Meineke Customer
Mgr. Was polite and answered all my questions.
- Verified Meineke Customer
Great and fast service. was impressed with the towing and car service for the next few months for free. did not expect that in the mail. I would highly recommend Meineke...in fact I already have.
- Susan S.
Staff was excellent labor was priced competitively. Saw the manager getting yelled at by an unruly customer. He kept his cool was professional polite. The service will keep me coming back. You earned a new customer by acting professional and performing great work. My new brakes work flawlessly.
- Verified Meineke Customer
Bill (service manager) is very friendly and service tech was fast & efficient thanks!
- Verified Meineke Customer
Had a blow out Meineke representative Bill who works on Shelbyville Rd in Louisville recommended a tow service had tires in stock and stayed late to preform alignment and put tires on so I would have my car over the 3 day weekend. Excellent service would go back .
- Verified Meineke Customer
The staff and service was excellent done as quickly as they could but you could use more help to ease the workload on current employees
- Sarah R.
Staff were exceptional!! Had a nail in my tire and they were near closing and fixed my tire and were very pleasant and helpful!!!!!!
- Verified Meineke Customer
I have NUMEROUS options for auto shops in Louisville and I actually moved our new house earlier this year. I drove out of my way to go to Meineke in St. Matthews because of the service, courtesy, honesty, and expertise that I receive there. Also, Bill is not only very knowledgeable, but he is SO GENUINE & PERSONABLE with customers!
- Damon M.
I generally try to do most small scale repairs myself. Didn't have the tools for this job so I took a chance and gave you guys a call. First time in here - couldn't be happier. Service was fast, precise and at a reasonable price. It's been a few weeks so I can't recall the guys who helped me out, but I am very happy with the quality of service I got.
- Verified Meineke Customer
I came in hoping for a regular oil change and needed a tire looked at. I explained that I wanted the tire checked out because of it continuously going flat over long periods of time. They reassured me that they would check it all for me and I had the coupone for the balance and rotation so they would fix me right up. When I returned though they had told me that there wasn't a way to fix the tire. They couldn't patch it because of the placement of the puncture and I had already told them I couldn't afford that at the moment so they recommended I check with my warranty to see if the tire might be covered since the car is less than 2 years old. I was grateful for the recommendation and the speedy oil change. I did go to my dealership and get the tires fixed up and it was all taken care of. It is that type of honesty that I look for in a mechanic. I trust meineke mostly because they listen to me and what I want out of every appointment and they don't try and up sell me every time. They make good worthwhile recommendations and always remind me of certain maintenance things that are important. They know me. They take time to know me. I want to always have a place where I know someone.
- Chels C.
Thanks to the new manager. My experience was great as always.
- Verified Meineke Customer
I was extremely satisfied with this most recent visit because they found a flaw in previous work done there and corrected it promptly with no hassle and no charge.
- Verified Meineke Customer
Had a mix up about appointment times, but it was resolved. All of the staff were very polite and professional.
- Debra L.
I was taken care of and the staff was very nice and understanding.
- Ashley H.
Brian Brown is an excellent manager. He called me back when I called to make an appointment for my car and I had to hang up. He is always personable whenever I have come to him with my automotive needs, He is the reason I keep returning to Meineke. Also, I have been pleased with all the quality work that I have received every time I entrusted my car to Meineke.
- Suzan C.
Manager was very polite, explained everything and allowed me to choose whether I wanted work done.
- Andrea G.
Right before I was moving (looking for a home) in Louisville from Indianapolis, I decided to check them out since they were close to work, I made an appointment and am so glad I started going to meineke. They are all SO nice! I don't feel like they're lying to me or tricking me. I like to bring them cookies and have told ppl about them! Great team, great service! I forgot my water at home, and the man always at the front desk, kindly gave me one of his own personal waters. That to me is small but, those small gestures to me, mean a lot. Thank you! Will continue to be a customer!
- Verified Meineke Customer
Staff were friendly. They provide education on what is going on with car in manner one can understand. Fixing a car is always pricey :/ but y'all have parts that are guaranteed and coupons.
- Verified Meineke Customer
It was very easy to work me into their schedule, and my car got in, and was done in 30 minutes. It was a good experience.
- Mike H.
Easy to schedule. Friendly staff. Work done in a timely fashion.
- Beverly B.
My 97 Jeep Wrangler had the original shocks and struts on it and it took the crew about 6 hours to get them off and replaced. I got a status update call about every hour and they didn't do anything without my approval. The service is excellent and I cannot recommend them higher.
- Kyle G.
The person working there front was awesome! He made my experience feel very personal.
- Travis M.
Josh and his staff were very accommodating, professional, and gave great customer service!
- Laura M.
Online registration is very efficient. The intake staff is knowledgeable. The mechanical staff is quick and thorough.
- Beverly B.
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