I have visited the Santa Rosa location twice in the last month or so. The first time, I simply needed to run diagnostics tests for my battery and alternator. The second time, I went in for an oil change. During both instances, Jason, who manages the front office it would seem, was incredibly friendly and helpful. He and Jesse provided great feedback and answered my questions regarding the engine work that another mechanic had done elsewhere. For my oil change, I received quick and efficient service even though the shop was slammed that day and they were short one staff member. The cherry on top is the great pricing when compared to other shops that I called to receive quotes from.