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Meineke #998 Reviews

Average rating: 55 reviews

Featured Review

I don't remember names but the few employees I interacted with were quick and genuine
- Owen S.

Meineke #998 Richmond


5216 West Broad Street

Richmond, VA 23230-3010

Center Hours: Open Now

M-F 7:30 AM - 6:00 PM

SAT 7:30 AM - 4:00 PM

SUN Closed

Call Us Today: (804) 297-0985

Additional Reviews

I don't remember names but the few employees I interacted with were quick and genuine
- Owen S.
The staff was very accommodating, courteous & eager to help!!! I had a great experience!!! Thank you.
- Carla B.
Very pleasant visit for the first time and very pleased with the professional experience of the crew. Highly recommend this service to anyone looking for service for their vehicle.
- Samuel H.
Robert and Donnie have earned my trust and my business. Honest, and informative. This is the only place I will go.
- Mike G.
I took my Toyota Camry LE to: 1. An Independent mechanic in the country. He changed the master cylinder. THE BRAKES WERE STILL VERY SOFT. 2. MERCHANTS TIRE, they said the brake drums had to be rebuilt THE BRAKES WERE STILL VERY SOFT. 3. I remembered Meineke works on braked. Meineke, they knew what they were doing and fixed them. They told me exactly what they did and why. I feel like a fool when I trusted 1. and 2. I want to praise the entire staff. I will always choose Meineke first.
- Philip B.
General manager James Bryant was excellent, honest, knowledgeable, and approachable. Great experience!
- Verified Meineke Customer
The guys at the Broad Street Meineke make me feel like family. I'm pregnant and it's important that my car is safe and the technicians always check everything out to make sure I'm good to go until my next visit.
- Jamie B
Good services and I trust the work.
- Verified Meineke Customer
I really appreciate the good work done at Meineke. I was very pleased by the overall experience and the service provided by the store manager Jeremy, who ensures that the customer is at ease leaving the vehicle at one of his stores.
- Brijesh S
Unfortunately, I did not get a name. But the professionalism and courtesy I was given was great. The staff was attentive and through and they did not try to get over on me because I am a female by suggesting all kinds of unnecessary repairs. I could say so many great things about this location and staff but I will end with this....GREAT JOB and they represent meineke well!
- Verified Meineke Customer
Staff was very helpful and informative. They listened to my concerns and gave me exactly what I needed. I appreciate their responsiveness.
- Verified Meineke Customer
The person at the counter was very friendly. My truck was ready when he said it would be.
- Verified Meineke Customer
It was the last day of the month to have my car inspected so I called around to numerous car shops in the area and almost gave up because everyone was booked or wanted me to leave my car overnight. Luckily when I called Meineke they were able to take my car if I came within the hour. I dropped my car off and it was ready within 2 hours! I was extremely happy with the timing, professionalism and overall staff at the Meineke I visited. I will be sure to come back for other car services in the near future!
- Jasline S.
I cannot stress enough how grateful I am that I found this Meineke. Thank you for actually taking me seriously and not trying to take advantage of me and assuming I'm a simple little girl. The second I walked in I felt comfortable, and I will (and already have) recommended this shop to friends and coworkers. Please, don't ever change :)
- Verified Meineke Customer
The dude behind the counter is always nice and they get the work done quickly because I normally have to wait. Very pleased. I love around the corner and it's great to have a place you feel you can trust. I had the lights for my car, but I didn't have the tool to pop them out. They replaced them and charged me a reasonable price. I am very pleased. I am a return customer. I've only gone other places when y'all are too busy.
- Francisco P.
I am looking for a company that won't rip me off. So far, I have found it with the meineke at the 5216 block of broad street in Richmond, Va. Your service manager, Jamie, is very professional. I think I have found the right company.
- Anne W.
Jamie and his crew at the West Broad Street location in Richmond, VA are always the best! They get you in and out. They also give you every recommendation possible, so they don't try to make you spend all your money. They will look at all other options just to try and save their customer's money. Jamie makes it all about the customer! I will continue to go here for all car repairs that they can accommodate. Thanks Jamie! -Mustang Sally
- Christal C.
Great customer service.
- Autumn H.
Great Manager & great service!!!!
- Verified Meineke Customer
I believe his name was Rob / Robert and he was operating the front the desk and I over heard him saying that it was his first time. I told him he did a very good job at operating the desk and he did an outstanding service with me vehilce.
- Verified Meineke Customer
Robert was very nice with greeting and making sure there wasn't anything else I needed! He also offered me some water or coffee and gave me the remote so I could change the channel in the waiting room to whatever I liked! Jackie also was very nice with making me feel comfortable and making sure everything was done correctly! Great team work and excellent customer service! I love Meineke!
- Racquel R.
Fantastic employees the morning I went. They made it incredibly easy and comfortable there.
- Verified Meineke Customer
Thank you for servinG Vets and Military.
- Bob R.
all was good with the your servce
- Steven F.
Great service and friendly staff great value!!
- Verified Meineke Customer
Love the staff. Feel they are honest.
- Barbara S.
Performed a tire rotation at no cost because was not performed when having brakes installed at last visit.
- Verified Meineke Customer
Staff was patient and answered my questions thoroughly. The location could use more space in parking terms.
- Verified Meineke Customer
The gentleman working at the front desk was very helpful and personable. I normally dread coming in to get my car looked at but I always feel in good hands with this establishment.
- Rachel C.
Dear Sir or Madam I enjoyed working with Jamie and thought he provided a quality service at a fair price for the warranty work performed as well as for the additional required work. Thank you Bret
- Bret W.
Jamie the Manager always makes me feel so appreciated..His guys are real nice and knowledgeable in answering my questions and reminding me of up coming oil changes..Life gets so busy so its nice to have someone to help you keep up with the required maintence for your vehicle...
- Ruth M.
I don't remember the man that assisted me, but he was kind and the service was extremely quick. I was prepared to sit there for a few hours, but I was in and out in less than 30minutes.
- Sylvia S.
New in town relocated from CA. Wanted to have my A/C recharged. Called Jamie and he was very helpful in explaining the range of services depending on the issue--I was immediately impressed that he spent the time to explain. Drove over right away Jamie was at the counter. Clean facility nice waiting area. Jamie was super professional and friendly--I saw how he was that way to every other customer who was there that afternoon. He told me later he's the area manager and I found it more impressive that he was so hands-on caring and friendly. A woman who was stressed over a job transfer and potential financial challenges was very quickly calmed by Jamie's professional caring manner. The mechanic who recharged my A/C (Mike if memory serves) was also friendly very explanatory and thorough in his work and recommendations. These guys are the best I've seen anywhere I've had work done on my vehicle. If you could clone them you'd kill any competition with such superb service. I don't see taking my vehicle anywhere else for service and I'm very glad it's not far from where I live!
- Anil H.
Overall, awesome performance by the mechanics Rob and Donny! Everything was handle with such a "High Quality", with Great Customer Care and Service. They are AWESOME and I truly appreciate their help and expertise.....
- David R.
My 1999 Benz wagon was on loan to my daughter in Richmond, when she noted that the car was experiencing loss in power. She took the car to a Benz shop, who evaluted the car and told us that the problem was with the catalytic converter. When I asked if this shop could do the work, they said no; it requires welding. They told me about the Meineke shop on Broad Street and said that they do very good work. I drove the car to the Meineke shop after calling to explain the situaiton and was told that they can reevaluate the car and take care of the problem; they even provided me a rough estimate for the repair; I liked that idea. The car was repaired in a timely manner and back into the hands of my daughter a couple of days later. We have had no complaints since.
- John M.
I appreciate that the workers don't overcharge me for services just because I'm a woman.
- Blair P.
Stacey has been great to work with and is very accommodating on short notice visits.
- Verified Meineke Customer
My service was prompt professional and my options were explained to me in depth
- James M.
The job is done quickly, the service is friendly, and i do not feel like I am being overcharged for services.
- Verified Meineke Customer
The technician was friendly, quick, accommodating, and the services were very well priced! Very impressed with the service and would totally recommend to this branch
- Verified Meineke Customer
They are very nice and through, I will be using them for all of my trucks repairs.
- Charlene W.
Very helpful. Came in for an oil and filter change, which they started on immediately. But they also noticed that my brake linings were getting dangerously thin and asked if I wanted them replaced. I had heard a scraping noise when applying the brakes, so I had a notion that something was not right, so I readily consented. And that was taken care of quickly as well. The guys were extremely friendly and competent.
- Gary S.
The ability to make an online appointment and apply the coupon was a lifesaver. On top of that, the employees I interacted with were friendly and called to explain everything my car needed. There was no hassle and an effortless visit. Also, the price was unbeatable with the coupon. Definitely will be bringing my car back.
- Verified Meineke Customer
The company professional and Robert, "Mr Meineke" has awesome customer service!! I talk to him 4 times on 4 different occassions and he was s pleasure speak with everytime even eased my mind when it was time to pay my bill!!!
- Nicole K.
When I needed to get my suv state inspection done, there was no wait time or appointment required.
- Stephen B.
The service was prompt an professional. Oh, I forgot to mention friendly and courteous! I would and will definitely recommend. Five Stars
- Prince R.
I was told state expections were first come first serve and there was a 2 hour wait. I dropped my car off and walked to go get breakfast and got a call within 30 mins that my car was ready. I was amazed how fast there customer service was. Definitely will go back for any other maintenance on my vehicle.
- Brittany B.
When it comes to getting my car or any of the cars serviced in my family this is the only shop we use trust. The staff is very knowledgeable, friendly, and honest. Best of all they provide top notch customer service and take the extra step ensuring the customer is satisfied.
- Randy S.
The manager that I spoke to on the phone gave me a price for the repair that I had asked about. When I got there, the manager was there to help me, and the price was the same as he had quoted me. Though it was just a simple tire plug, the fact that they were consistent, really hit the right note with me.
- Jason G.
Great service! I always feel like I'm the only customer that matters.
- Jamie E.
Bobby runs a tight ship on West Broad St. He has a good phone manner, got my work done on time, and is just a nice guy. I've used other competitors and my experience at Meineke was simply better.
- Verified Meineke Customer
I had very nice and understanding staff that were able to work with me on my issue and keep me informed on the status.
- Verified Meineke Customer
The customer service is awesome. They also trying to get things done in a timely manner.
- Verified Meineke Customer
After having gone somewhere else I came there because I needed to be seen quickly. They got me in the next day and were able to fix everything in a reasonable amount of time and saved me money because the previous place lied about things that weren't actually wrong. Very thankful for heir help in my time of vulnerability.
- Verified Meineke Customer
Everything and everyone was nice and I didn't wait long .
- Verified Meineke Customer

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