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Meineke #2303 Reviews

Average rating: 82 reviews

Featured Review

Jon and Pete are both very good at their job. I have been to many shops this has been the best yet.
- Verified Meineke Customer

Meineke #2303 West Chester


1119 West Chester Pike

West Chester, PA 19382

Center Hours: Closed Now

M-F 7:30 AM - 6:00 PM

SAT 7:30 AM - 3:30 PM

SUN Closed

Call Us Today: (610) 816-0278

Additional Reviews

Jon and Pete are both very good at their job. I have been to many shops this has been the best yet.
- Verified Meineke Customer
The ease at getting a fast appointment and the professionalism of John who has always been very helpful and is a very nice person!
- Mary C.
John as always.
- Verified Meineke Customer
All work done up to expectations.
- Verified Meineke Customer
It was just all around a job well done
- Drew F.
As always kind, respectful and efficient
- Robert W.
The Associate and mechanic were extremely helpful and supportive. We worked together to figure out what was the best course of action for repairing my car. The Associate emailed me pictures of the problem and mechanic showed me the damage to the engine when I came in. He took the time to educate me on how it might have happened and the level of work required to fix it. After figuring out the problems, I decided to trade in the car instead of pursuing an expensive fix. Rather than pressuring me to fix a car that was no longer worth the expense, the Associate supported my decision. They both showed great concern in making sure I could safely get to the dealer to trade in the car. The mechanic told me how to drive the car and to stay on local roads to ensure I could safely pull over if the car stalled. I followed the mechanics advice and safely arrived to the dealer. I ended up trading the car for a 2017 Kia Sportage. I also appreciated the free loaner car, so I could get to work while they investigated the problem. All in all, it was a great experience and I will definitely be back in the future even though it's not close to home!
- Verified Meineke Customer
John and Pete always give me an honest assessment which I value greatly.
- Nick P.
John and Graham are friendly, knowledgeable, and trustworthy. Upon finding a leak in my fuel pump, Graham checked on possible recalls and found that Honda had recalled the pump. He went as far as calling the Honda dealership to run my vin number just to make sure. The money Graham saved me by checking into the recall allowed me to finally have my timing belt and water pump replaced at Meineke in addition to the alternator and two tires it needed right away. I'm so grateful to the guys at Meineke for not trying to take advantage of my lack of auto knowledge. They gave me a loaner car to use as well. As a single mom with limited help and resources, this was a huge factor in deciding to have my van towed to Meineke in West Chester. Thank you!
- Verified Meineke Customer
John was a huge help. I came in for an inspection, and he walked me through what needed to be done with recommendations. I did not feel pressured at any point, and he knows his stuff about cars. I will be returning again for my next service need.
- Verified Meineke Customer
Provide a ride home for me across the street, provides loan car when needed.
- Verified Meineke Customer
Pete was so very helpful! Very kind, honest, informative. I drive past many car repair shops just to come to this one for the service and value I receive. I am on a limited income but I know that my money is not taken advantage of here.
- Nicole S.
I am always impressed by the professionalism and honesty at this Meineke. I am not a car expert but I have never felt like this shop has trying to rip me off like other places. Very friendly staff and quality work. Thanks again. This is the only shop I have come across where I haven't dreaded having to take my car in for something simple.
- Verified Meineke Customer
Pete (and anyone else I have ever spoken to at this location) was responsive, and informative, and took the time to explain everything to me without being condescending, as I have found at other auto shops (including other Meineke locations), but Meineke on West Chester Pike keeps me coming back. Just amazing customer service. Prices seem average, but for the customer service, it is worth it, and I don't even live close. Recommended.
- Verified Meineke Customer
Pete and John are by far the best staff members ever! They are always in a cheerful mood and great individuals to chat with. They are very attentive to detail and make the overall experience very enjoyable. Despite having a busy schedule, they were able to squeeze me into their day for a quick oil change. They are the best! Thank you guys very much! I don't ever want to go anywhere else because of the outstanding service I receive here. Keep up the great work! Thank you!
- Mike D.
Professionally diagnosed my vehicle's problems and repaired same. Jon Morrison does an excellent job with regard to customer satisfaction.
- John J.
No thank you, no comment
- Kim R.
Your shop was recommended to us to us for repair work on one of our older cars - we were so happy with the service we received. I decided to return with my car for a basic oil change. Another shop had recommended work on my car which the Meineke people said I did not need - whoo hoo! I was very pleased with their printouts and service, and I will definitely return there. Thanks!
- Verified Meineke Customer
Very speedy service and repair to my exhaust pipe. Using the digital photos of 'before and after' is a fantastic idea !!
- Greg D.
John has always been extremely friendly honest and knowledgeable over the phone and in person. Along with everyone who I have spoke to at the West Chester Meineke location John makes sure that you completely understand the work that needs to be done and why the rates are the way they are. I feel like I can trust the entire operation just by how the front desk treats it's customers.
- Verified Meineke Customer
Pete at the West Chester PA Meineke is helpful and professional. Not pushy or trying to sell anything I didn't need. I'll be back!
- Verified Meineke Customer
The team there take great care of me my wife goes there now and my sister as well.
- Verified Meineke Customer
Staff were very courteous and my inspections were completed faster than I was told which was great.
- Verified Meineke Customer
I have never been so happy after servicing my car. Meineke took care of my #1 complaint which is explaining things to me! Jon Morrison was my service advisor and was fantastic! I completely understood all problems Jakob found while looking at my car. to top it off they send you an email with a full report on your car with pictures and more explanations! I felt educated well taken care of and not pushed to buy anything. I will be returning to Meineke for the rest of my life if I am able. Thank you!
- Kaitlin Y.
Staff was exceptional in their knowledge of exhaust system. Dealership repair would have been $1500 (cost prohibitive); they did it for $250.
- Verified Meineke Customer
Graham Briggs the owner talked me through every repair that needed to be done. I do not know anything about cars but after talking with Graham and his employees. I knew I wasn't getting ripped off. Every repair was legit. I am comfortable knowing my car is safe to drive and I am confident i will not see the boys from the West Chester Mieneke again till my next oil change. They should all receive raises.
- John L.
Very professional they give me assessment of my vehicle what is needed to maintain a safe vehicle. There pricing is great and they have coupons and rewards which are helpful. I've been using Meineke I wouldn't go to another shop I like there services and their employees.
- Cheryl B.
John and the owner took the time to investigate a strange sound in my AC blower. The dash was partially dismantled. Couldn't figure out problem with only quick visual inspection ... But they didn't charge me! Turned out is was a mouse ... Exactly what John said it might be.
- Verified Meineke Customer
I can't remember his name but the gentleman who went over my service report was very thorough and seemed very trustworthy. I really appreciated his honesty and level of knowledge. Everyone that worked there were great, even up to pulling my car up to the front door on a rainy evening.
- Verified Meineke Customer
- Brendan S.
I am extremely happy with all of the service at this particular property ! Everyone couldn't be nicer or more attentive ! I'm sad to say I'm moving to Baltimore in July .... hard to find such great service !
- Verified Meineke Customer
Everyone here is great and accommodating.
- Anne Marie K.
Staff/. Jon is great and helpful I trust him
- John M.
Would like to see an app that shows status of service.
- Verified Meineke Customer
John, The customer service rep up front is very knowledgable and goes out of his way to explain details to me so I can easly understand the services that were given. Graham the owner is also very freindly, approachable, trust worthy and goes out of his way to make his customers feel comfortable at his establishement. I especially like the coffee services and the excellent internet service.
- Edward G.
The store manager was very kind and personable. He was easily able to accommodate my schedule and provided excellent customer service. The location was more than adequate for working remotely during my wait time. I will definelty choose this location and company for all my future automotive needs.
- Verified Meineke Customer
I don't know much about cars but Jon took the time to thoroughly explain to me all the findings of the inspection. He made some recommendations to me and then told me what I would absolutely need to do, and what I could skimp on since I'm on a budget. There is a stereotype that mechanics will try to rip you off if you don't know anything about cars, I definitely do not feel like I got ripped off at Meineke. I actually specifically chose this Meineke instead of Tires Plus (even though Meineke was nore expensive for the inspections) because I had previously dealt with Jon for an oil change and I just got a good feeling about the visit.
- Kelly N.
I've always been impressed with the professionalism and thoroughness of the Meineke Team here. John and Graham are one of your best assets. They're helpful, skilled and provide excellent service. I've taken my car here for the last 4 years. The team recently did an evaluation of what needed attention on my car, and provided a written report. One issue was covered under an extended Ford dealer warranty. When I had that taken care of at the Ford shop they also gave me a report of items that needed attention that matched Meineke's. It validated my confidence in the continuing great service I experience at Meineke, to go along with good pricing. I can't envision going elsewhere. Great job! Jan Phialmlee
- Verified Meineke Customer
John and Graham are very knowledgeable. I trust them and never feel pressured. Their advice to maintain my vehicles keeps our cars up to date and on the road. And for that I(we)are grateful.
- Bob W.
Front passenger side tire's cap got disappeared after replaced front brake pads and rotors. The service center replaced it which is found a year ago with minor damaged cap. The partner of the car care center had to tighten it with copper wires and tied up together between tire's steel wheel and cap.
- Verified Meineke Customer
They were very fast and friendly accommodating my state inspection. Got me out and back on the road much quicker than expected!
- Verified Meineke Customer
It is always a pleasure visiting! John explains everything extremely well and I never feel that I'm being sold on doing things that I don't need. John is always upfront and I've been to other places where I've been told I need to do a lot unnecessary work. Thank you!!!!
- Megan R.
Jon provided the "why" behind the recommended services in a clear manner and was not pushy. It was valuable that my inspection results were sent to my email to also provide reasoning behind the recommendations. Being able to trust and understand the advice being offered is very important. I felt comfortable with my experience at this Meineke location. Other local car companies have provided inappropriate guidance and took advantage of my lack of knowledge of cars.
- Verified Meineke Customer
The timing belt replacement was done really well, John was very helpful and explained the problems clearly that could be understood by a layman.
- Verified Meineke Customer
I had a set of Yokohama tires installed. After a few weeks of driving, I was very dissatisfied with their performance. The manufacturer offers a 30 day trial, so I contacted John at Meineke who handled taking care of the exchange. We picked a different set of Yokohama's to replace the others. John was great to deal with.
- Dominic M.
Your team is always so kind and hospitable. Your customer service is excellent --- when you see it's me coming in, you even take the laptop desk out and have it ready for me. Super impressed with your center and team. Thank you.
- Verified Meineke Customer
Every time I come in, even for an oil change, this meineke sends me a full detailed report on the status of my car. They take a look at everything, and it's something I always appreciate and haven't found anywhere else. The staff is professional and patient with someone who knows nothing about cars, and I always know my car is in good hands. I recommend this place to anyone who will listen!
- Verified Meineke Customer
satisfied this trip. the service manager ( John ) was very professional.
- Charles M.
Reception was great along with good service. Tech didn't rotate my tires.Returned vehicle the next day to have this done.All in all I was satisfied.Also the tech forgot to put the next service sticker on the windshield.
- Verified Meineke Customer
The employees remembered my name and always wanted to make sure they kept me informed with what was happening.
- Verified Meineke Customer
The friendly staff and convenience of the location. Plus the staff takes the extra time to go over every detail about my car and the service they will do beforehand. I think that shows great respect to the customer which should always take place no matter where you go.
- Mary C.
Very professional and comprehensive. They also showed pictures of issues and seemed to be really thorough
- Verified Meineke Customer
All of the service writers at West Chester Meineke are very easy to "work" with when it comes to service and repair for my vehicle. They listen to my vehicle issues and offer solutions based on knowledge and facts. Nothing is left to "we'll see what we can do", or "we'll try this". Everything is spelled out as to labor and parts cost before I leave the center. Plus the repairs are made expertly and exactly as planned. Although no one likes to be confronted with vehicle repairs, when it happens, I go straight to Meineke of West Chester.
- Joseph W.
- Scott T.
Pete and John are literally the most caring, awesome guys ever. Customer Service is a 10!
- Leighann F.
John, Pete, and Graham continue to outperform their competition in each and every interaction.
- Brendan S.
This is the only place I've found that does such a thorough check of my car, even if it only comes in for an oil change. They explain things to me in a way that makes sense, and I never feel like an idiot. Customer for life!
- Heather L.
I feel like they know me personally! I'm always addressed by name, I'm always given all the information I need to make decisions about the maintenance of my car, and I'm always made to feel empowered to make those decisions without shop pressure!
- Sara M.
Customer service is absolutely impeccable, response time is great, explanations are very understandable and precise, pricing is laid out very forthright and there's no beating around the bush... All in all, the main reason I would recommend this Meineke to family and friends is because I Trust them, they have earned my Trust along with my loyalty
- David H.
completely satisfied with the work done to my care and the professionalism the employees show to customers...great job ....
- Verified Meineke Customer
John took the time to clearly explain all work necessary on my car. Work was completed faster than expected too!
- Celilia C.
The staff is friendly, knowledgeable and honest. The service is always prompt and thorough. It's nice to be able to go somewhere and trust the people you are dealing with. Can't say one negative thing.
- Patricia D.
I know I'm dealing with professionals from start to finish.
- Ray/Ashley M.
Polite and professional staff. They do not try to talk you into unnecessary services.
- Verified Meineke Customer
The service is great! I always leave feeling well informed about the needs of my car! I feel respected and treated appropriately. The staff is very knowledgeable and I trust them!
- Sara M.
They've always have treated me with respect and courtesy and have fixed my vehicles with professionalism.
- Chuck M.
The guys are always professional, I trust them with my vehicles. Great team there, they do great work.
- Mike C.
Jon provided excellent customer service at the desk. Work was done in a reasonable time.
- Andrea D.
We love John and Graham. They are trustworthy, honest and we very much appreciate that they have earned our loyalty on more than one occasion.
- Jeff S.
Jon at the front is very knowledgeable and gives options if possible. Always communicates and is friendly.
- Johnny G.
Friendly, knowledgeable, and straight forward staff. I already have recommended to family and co-workers.
- Greg D.
Employees were very nice and truck was finished quickly. Email sent with pictures and descriptions of mechanics observations.
- Stephen S
Fast, reliable, honest service. Service writter John is friendly and up-front about all aspects of servicing my vehicle.
- Joseph W
The employees at my Meineke in West Chester, PA are very nice, professional, and inform you of what's going on with your car. They also never try to up sell you or get you to buy anything you don't need. And even if you do need to get something fixed, they just let you know without pushing you to do it.
- Eseul J
Reliable guys at my location and they always give it to you straight, no matter if it's good or bad news.
- Robert/Shannon L
They are just the nicest people and they are honest.
- Patricia D
I love this Meineke and will be bringing my cars here forever. They take such good care of both me and my car!
- Verified Meineke Customer
I went to Meineke to have a crunching noise in my left side checked. It took a long time. I was taken back to the bay area and was shown the problem. Thank DAD for teaching me about auto mechanics so I completely understood. It turned out that I did not have a serious problem. I was very glad that I went in. Everyone was polite and considerate. I will go back again if I do have issues or repairs.
- Verified Meineke Customer
The staff is very knowledgeable and helpful. I always feel respected and trust them to give an accurate quote and/or diagnosis for any car issues I am having.
- Maeve K.
The gentleman that waited on me were very helpful and very courteous and very friendly.
- Karen S.
The employees are always so nice and helpful. I never feel like I'm being SOLD. I feel like they actually try to give me good advice on how to maintenance my car in a way that will work for me. I ONLY get my car maintenanced at the West Chester Meineke!
- Tiffany T.
Well they respond and are honest and do a great and quick job, friendly and just a good place to bring my vehichle.
- Verified Meineke Customer

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