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Meineke #398 Reviews

Average rating: 119 reviews

Featured Review

Manager Tim was very helpful and got the vehicle serviced promptly. Okay, it was more expensive than I wanted but brakes are not something to be trifled with ... I was hoping it would be just pads but I don't know enough to make that determination. The mechanic that did the brake job showed me the problem and explained the necessary ... and he did an excellent job. He also made sure everything was back in order when the vehicle was returned to me. Frankly, I was so pleased with the way I was treated that I brought another vehicle in the very next morning for an oil change. Nice job Meineke Beverly MA! Thanks.
- Verified Meineke Customer

Meineke #398 Beverly

MORE DETAILS>

119 Rantoul Street

Beverly, MA 01915-4239

Center Hours: Closed Now

M-F 8:00 AM - 5:30 PM

SAT 8:00 AM - 4:00 PM

SUN Closed

Call Us Today: (978) 522-3193

Additional Reviews

Manager Tim was very helpful and got the vehicle serviced promptly. Okay, it was more expensive than I wanted but brakes are not something to be trifled with ... I was hoping it would be just pads but I don't know enough to make that determination. The mechanic that did the brake job showed me the problem and explained the necessary ... and he did an excellent job. He also made sure everything was back in order when the vehicle was returned to me. Frankly, I was so pleased with the way I was treated that I brought another vehicle in the very next morning for an oil change. Nice job Meineke Beverly MA! Thanks.
- Verified Meineke Customer
tim was cery hrlpful in getting my car in for brake pads and rotors on short notice. Very punctual and helpful.
- Verified Meineke Customer
Tim was very accommodating when I called at 7:45 & had to change the 8 am oil change to later in the day. 3pm was ideal with my schedule. He is courteous & professional.
- Verified Meineke Customer
The associate was more interested in fixing my car problems than in selling me repairs I did not need. Only did as much as necessary to solve the problem--and on two occasions that did not involve any cost to me at all. Therefore, I trust the guy I deal with and when he says I need a repair, I know that I need it and he is not just "padding" the bill. Trust was built with oil changes and other routine maintenance, so when major issues came up, I had the confidence to have meineke do the work. I do get second opinions on all major work, and compared to Firestone, Sears, and local auto mechanics, Meineke came in with lower prices, more convenient service times, better informed and more clearly expressed explanations of the issues and repair options. I enjoy working with a local business in my hometown, within walking distance of home. Much more convenient.
- Verified Meineke Customer
Tim is so trustworthy and helpful. I really appreciate the good work they do and the time they take to thoroughly explain the repairs.
- Verified Meineke Customer
I typically do not like going to garages because many times, they try to pressure me into buying additional services that I do not need. This is the second meineke that I have been to in recent years that treated me like a customer should be treated. The customer service was great and they did not try to sell me additional services or parts. The gentleman at the front counter was very friendly and welcoming, my wait for inspection was minimal and overall I had a great experience. Thank you!
- Verified Meineke Customer
They Notified me that I had to replace coil spring along with getting new shocks and struts and found best price for the part. Very upfront about the work that I needed done
- Sean B.
Brought my car because my brakes weren't working properly and the mechanic discovered that A ball joint was in dire need to be replaced. Upon completion, I was told of 2 other things that need repair. I will return to Meineke to have the work done as my car is running so much better. I believe I have found my new mechanics. Kudos to Tim and the crew in Beverly, Ma.
- Verified Meineke Customer
Extremely friendly and honest. Mechanic said I needed 4 bulbs to pass inspection; I wasn't sure that was true but took their word for it. On another one of our vehicles they told us "next time" we should think about brake pads. Another place may have said we needed them now. Very satisfied with my experience here!
- Verified Meineke Customer
Tim, Matt and take good care of my car. Trust is big. I trust these guys when helping me make a decision about care car.
- Beth R.
only got a inspection sticker was quick nice guy polite
- Kathy W.
Service was great, the accuracy of the estimated cost was right on and the knowledge of the service manager was instrumental in my decisions regarding the type of tire to purchase.
- David B.
The man working the front desk was very helpful and adaptable to my particular situation. I had to leave to get something done to my car, then the state inspection was completed a couple minutes after I returned to Meineke! This was all on the morning of my graduation day, so I appreciated the recognition of my situation's time sensitivity.
- Eric L.
My car broke down on a Sunday and I got it to the Meinele lot. The addressed the problem first think Monday morning. I was leaving on a road trip Tuesday and I felt the whole Meinele team work diligently to get my cat ready for Tuesday take off. Muck appreciated!!!!
- Verified Meineke Customer
I was treated like I was the most important person in the waiting room. When I came in I had no appointment but needed help because my ABS and anti-skid lights came on. Paul greeted me like he had known me all his life and proceeded with the diagnosis. I never felt like I had put him or his staff out by walking in off of the street with a problem that could be time consuming. This is the way customer service should be.
- Kathleen L.
I had just purchased my new 'used' car the day before and needed an inspection sticker. My business is on Cabot St so I often take Rantoul St when heading home. Honestly, I had never really noticed the Inspection Sticker sign before, most likely because I didn't need to, but was very happy to have noticed it that day. My apologies for not remembering names, but everyone was very personable and friendly. They took my car in right away, inspected it and I was on my way in a short period of time. Thanks!
- Susan M.
Tim at the front desk was extremely helpful. They were able to get my car in on short notice and have my repair done the same day.
- Verified Meineke Customer
Replaced to tie rod ends Purchased and replaced a third tie rod end Alignment aaaaaaaaand Gave me great ease of mind knowing my car will drive straight.
- Javier H.
Tim was great-I called and he told me to head right on in. Work was completed quickly, everyone was nice and very clear about exactly what was being done as well as how much it would cost. No complaints at all!
- Verified Meineke Customer
Everyone at this location is amazing. Professional, polite, and very personable. Very willing to show you what they're going to work on if you ask. The car I brought into them was not my own (my father has a specific shop where he wants the work done at), but I have been here several times with my own cars. Always great service and quick to accommodate my crazy schedule. The Rantoul Street location is awesome!!
- Verified Meineke Customer
Tim is helpful. Got the car right in.
- Verified Meineke Customer
The customer service at Meineke in Beverly MA is second to none. Everyone is friendly, the service is fast, and I always have a great experience there!
- Verified Meineke Customer
A headlight was repaired. Tim Overton was very helpful when I had questions about work I need done. I have made an appointment.
- Verified Meineke Customer
They are Always very helpful and professional. I feel confident bringing my car there.
- Verified Meineke Customer
The staff is fantastic. Very friendly and helpful. We always feel like we are in good hands. Those boys are great!
- Verified Meineke Customer
I LIKED THAT THEY CALLED AND LET ME KNOW WHEN THEY ORDERED PARTS RECEIVED PARTS AND WOULD BEGIN WORK ON CAR.
- Judy C.
After being told it would take 15 minutes for the muffler assembly to arrive I was still waiting an hour and later for the assembly to arrive. At this point one of the techs offered me a loaner vehicle to use. I took him up on this offer and was very thankful.
- Verified Meineke Customer
prompt action great service Tim is good man.
- Ernie D.
Manager was extremely polite talked to me while i waited i was very pleased with prices every time ive gone there!!
- Verified Meineke Customer
I worked with Tim at Tte shop on Rantoul St. In Beverly Ma. and found him to be very knowledgable and professional. He took my car in diagnosed it and fixed it accurately and timely. He and his tech notions should be recognized for the excellent customer service they provide. I don't usually go to chain shops but Because of them I will be going back. Mike P.
- Michael P.
Tim went above and beyond to help me and other customers. A man came into the shop and had stated he had an autistic son in the car. He asked if it would be possible for someone to look at his tire without having to take his son out of the car. Tim jumped right up and went outside and said let's see what's going on Sir. Matt and Tim took care of what seemed to be a stressed out Dad right away. He was on his way shortly after the problem with the tire solved. My oil change was done by Matt he was fast and efficient. I trust this shop. They explain everything before and after service. I bring my car back again. Thank You Beth
- Beth R.
Service is relatively fast work is explained in layman's terms...options are available. Customers are treated well
- Kathy G.
Service is always great. I have two vehicles serviced at Meineke in Beverly MA
- Brian M.
I have come to this location a few times in the past. I always feel comfortable. Everyone who works there is real nice. My truck is never returned with grease smudges and finger prints all over which always is a problem at other places. The price is always right and work is always good and timely. I will continue to recommend Meineke Beverly to everyone.
- Theodore C.
I had a warm friendly greeting when I entered...The man at front..I think his name was Tim...(he wore glasses) treated me with respect..and even wrote down what I needed for my car....he made me feel very good ....offered me coffee.....The man with gray hair worked on my car....as I saw him get in my car to drive in garage..... EVERYONE was very friendly.....I am very happy that I FINALLY listened to the person who recommended me to try Meineke.....THANK YOU!!
- Verified Meineke Customer
Always pleasant, always courteous! Thank you.
- Jean P.
I have never found bringing my car in for service a pleasant event, so I was a bit skeptical this visit, despite a friends recommendation, would be any different. However, right from the start I was treated courteously and made to feel that my appointment was important to the man at the counter. I wish I could remember his name! In any case the work was done in a timely fashion and again, I was made to feel like I was doing THEM a favor by bringing my car to Meineke and NOT the other way around. Chris? maybe his name was Chris, told me that my struts would be in need of replacement in the future and to keep it in mind. He didnt pressure me to have it done right then and there which I was happy about as well. I left the station knowing that I would be returning soon to have the work done and that if any of my friends needed car service I would tell them a great place to go.
- Paul W.
Tim was very good to deal with
- Verified Meineke Customer
It was a quick and easy drop off and pick up which I really appreciated!
- Lisl H.
They fixed my car by reattaching the muffler that had fallen off and dragged down the street. The job was done correctly, promptly and very Efficiently. I was very satisfied. You were highly recommended by Brian at Kelly's Quicklane in Beverly, right up the street.
- Paul C.
Quality and quick service for everything from insp. stickers to repairs. Most of the repairs have been completed within an hour or two after dropoff. I've only been there 3-4 times and the staff member I usually see is Bill in the Beverly location - very friendly knowledgeable and answers all my questions regarding repairs.
- Verified Meineke Customer
Thanks for fast friendly service!
- Verified Meineke Customer
Great and friendly service. Quality repair work performed.
- Patrick W.
Our Meineke in Beverly is amazing. The staff is honest and kind. The manager is straight forward. I am very happy with my service and look forward to continuing my business there.
- Karen M.
I called last minute and Bill was amazing. He understood the fact that i waited till the last minute and he made sure everything went perfect. He got the vehicle in and out. About 5 months ago i was reffered to your location by a family friend because i was dealing with some horrible customer service through the chevy dealership. I needed a replacement within my coolant system and they knew price was a huge concern. He explained everything as it occured. He even called me when they found out the part they thought it was and found a new part that was cheaper! Great workers! Great service! You have my families business! Thank you!
- Caitlin D.
Fair price oil change. Quick in and out. Treat customers with respect while I am waiting.
- Mike B.
I don't remember the names of the staff members unfortunately. I received great customer service, all my questions were answered and I didn't have to wait very long. I was extremely satisfied!
- E F.
The customer service was excellent at this particular Meineke. They were able to quickly and effectively perform a State Inspection on my vehicle. They were courteous, polite and knowledgeable.
- Dustin H.
Tim was very knowledgeable and helpful.
- Alicia T.
I had my two back tires changed. The tires that we chose to use were the perfect balance of affordability and usefulness.
- Jane W.
As a newcomer to the area, Tim the manager was very helpful in answering my questions. Though I went there only for an inspection, Tim got me in and out quickly. He explained what other services Meineke could provide - not just oil changes & mufflers as I first thought. I like this shop and will definitely return.
- Leo B.
great service at a very reasonable price
- Verified Meineke Customer
Good prompt service with no unpleasant surprises.
- Verified Meineke Customer
Appreciate the 50% off oil change coupons
- Verified Meineke Customer
You were open on Sunday, which was helpful.
- Verified Meineke Customer
Bill Manos and Matt Ingraham were extremely helpful, polite, and took the time to explain what needed to be done.
- Verified Meineke Customer
Tim was very friendly and explained everything.
- Verified Meineke Customer
Repaired my car for a fraction of the price the Subaru dealer wanted. Now I'm a loyal Meineke customer.
- Verified Meineke Customer
Every staff member was wonderful, especially the manager and one of the technicians, I think his name was Tim. I can't say enough good things about the service I received!
- Verified Meineke Customer
work was done well and in a timely manner
- Verified Meineke Customer
Fast and knowledgeable service and very professional and courteous.
- Joseph A.
car was serviced at appointed time, prompt and courteous, easy and painless:)
- Verified Meineke Customer
I don't remember the staff members names but they were all great customer service was excellent
- Ellen F.
They go above and beyond to make sure their work is done properly and efficiently.
- Verified Meineke Customer
The place was very clean and friendly. Everything was done fast and efficient . I was very please with the response .
- Verified Meineke Customer
Both the owner and the person at the desk (Tim I think his name is) are very personable and extremely knowledgeable and helpful.
- Verified Meineke Customer
waiting area very clean,bathroom also clean,plus coffee available and front end person kept me lnformed.
- Douglas S.
I made an appointment on line for an oil change. The service was done as planned at the scheduled time and I was on my way very quickly.
- David B.
Whoever is at the desk always answers my questions explains things about the digital system I don't understand treats me as an intelligent person who simply needs help sometimes.
- Verified Meineke Customer
Tim took me to the service area and showed me the damage and recommended maintenance. Very good explanation. Short turnaround. Chris assisted me with Wi-fi connection which I much appreciated.
- Verified Meineke Customer
Manager Tim and the mechanic were knowledgeable pleasant and courteous. I was in a time bind with my needed repair. All was done with a sense of urgency to accommodate me.
- Verified Meineke Customer
The man that works there is very friendly. The work was done quickly and the waiting room is very comfortable (coffee good magazine). I tell my friends it is very woman friendly.
- Cheryl V.
The front desk man was EXCELLENT..made me feel very welcomed....had a nice personality.....the greeting is very IMPORTANT....my car is old.....I always appreciate the honesty......and the mechanics who worked on my car did a great job.....THANK YOU
- Verified Meineke Customer
I made an appointment on line and I my vehicle was taken in on time and the work completed in a reasonable amount of time. The service was great.
- Dave B.
You were able to fit me into schedule for an oil change and state inspection with less than 24 hour notice. You also found a bad filter that needed to be replaced. Everything was completed within 2 hours from dropping my car off to paying and driving off the lot. All around great service and will be back for future oil changes and repairs.
- Verified Meineke Customer
I dropped my car after hours and called first thing and talked to Tim. He was VERY professional and has a great phone demeanor. He did the research and legwork to call a Honda dealership and talk through a repair pick up the part and have it all resolved by end of day (5:30). He took my payment over the phone and I picked it up after work from the train. It was Great!
- Allie P.
The Beverly Meineke..with Tim at the desk...always take care of our cars. They always find time, even on short notice. Most importantly I trust them and the work they do.
- Verified Meineke Customer
This was simply a state inspection but about a year ago when someone reading the icons on the instrument panel told me I had a serious problem. Because this Meineke is near my home I popped in. All it need was an oil change which was done immediately. I had had very little experience with this new car at the time and I believe the owner of this shop was very calming in answering questions. I would continue to return here with anything that Meineke could care for.
- Verified Meineke Customer
I was provided with the above and beyond service that creates a life long customer. I was having issues with a hard to reach light as well as noisy brakes. Tim the manager let me know what parts to buy to save some money and had his team install them for me. Then his team was trying to identify the problem with the breaks. When they had trouble Chris the owner took it for a spin to identify the problem. Keep in mind this was a Saturday. He came back in and explained it to me like a friend and came up with a plan of action to get it fixed. Both are stand up guys and I was extremely impressed. Overall they stand by their service and truly go above and beyond. They care about their customers.
- B Rett B.
I went in because I was having a problem with my battery. I was taken right in, they checked and determined I needed a new one and it was installed on the spot! I was in and out in no time...problem solved!
- Georgia N.
The person at the desk was very helpful, polite, and knowledgeable. Although I had come in for an oil change I had a question about my breaks, and he took the time to explain what the options were for fixing them.
- Verified Meineke Customer
Oil changes on both cars were great No complaints here Keep up the good work
- Eric R.
Nice people, good service. Thank you!
- Verified Meineke Customer
Oddly a great experience. The guy who runs it is very knowledgeable but also very personable and engaged with all the customers as they were waiting. He told me my options and leveled with me in a way that made me feel like I wasn't getting ripped off. As I sat there he literally called various places to find the 3 or 4 parts I needed for the next day. Clearly a guy that takes pride in what he does and how he engages customers. I usually avoid chains, but I will definitely be going back to this guy.
- Verified Meineke Customer
Tim at the Rantoul St. Location in Beverly, MA is outstanding. I love interacting with him and appreciate the quality service. Great place.
- Marcus P.
They were able to fit me in after dropping my car off overnight, and worked with me to make arrangements for me to pick up my car after their business hours. Great service!
- Verified Meineke Customer
Service was quick and great. Staff explained everything and was extremely courteous. Tim checked me in and was funny and very helpful. I'm going to get all my auto service needs done at this location moving forward.
- Jacob B.
My Mom and myself always bring our car issues to Meineke. We have had no issues to complain about and are always pleased with their work.
- Verified Meineke Customer
Excellent service, very knowledgeable staff, they stuck to the price estimate and time frame. Very impressed, especially with Matt (I believe that's his name)
- John S.
Great, friendly service. Doesnt feel like a big brand trying to make the most money off of you - feels like a local business
- Caroline M.
At Meineke they keep working on your car until they fix the problem. They are great.
- Amanda L.
They are always very informative about what's wrong with the car and how it needs to be fixed. Very honest with their diagnosis.
- Verified Meineke Customer
They were already booked solid, but still made time to get me in for an oil change that desperately needed to be done within my tight schedule. They were so kind about it, very quick, and humored my toddler in the office. I was amazed at how fast, obliging, and accommodating they were. Great job, guys!
- Danielle C.
I never feel like I'm being over sold. I'm treated kindly and respectfully. It feels clean and safe.
- Verified Meineke Customer
Honest, straight forward. Gets work done in a timely manner.
- Michelle H.
Everyone was so friendly! The service was super quick even though they were running a bit behind that day. I will definitely go back and recommend to others.
- Verified Meineke Customer
Work was easy to schedule when it was convenient. Work was done on time. Manager gave me a call promptly to get authorization. Shop identified some work minor items that needed to get done and was able to include those items.
- Verified Meineke Customer
I always get an appointment when I need it and that can be difficult for me with my job. Tim who works the front desk is polite and explains everything to me. He understands that I was nervous about changing car care locations and that I had been taken advantage of before at a dealer. The price is right and very fair. I am very happy with the service!
- Verified Meineke Customer
I was concerned about my car passing inspection. Not only did it pass after needed repairs, but it is running like a new car. The team in Beverly is fast, fair and honestly just kind and nice to deal with. I would recommend them to anyone!
- Audrey N.
Excellent customer service. Tim is phenomenal! So pleasant and helpful
- Jacqueline E.
A well run business. Always prompt in getting you in and explains what needs to be done to your car, in terms that you can understand.
- Peggy M.
Friendly and very competent manager, on time service, reasonable prices.
- Verified Meineke Customer
I am extremely happy with my new exhaust! Tim did an outstanding job having my exhaust issues diagnosed and recommended the best plan to resolve. The work itself was just as impressive. So glad I don't have to listen to the rattles and shimmy shake from my muffler anymore.
- Merritt L.
It's a stress free atmosphere for one thing. I come away from there knowing I've been treated fairly. I'm given options when necessary. And it's convenient...just down the street from me!
- Georgia N.
The gentleman who greets you when you arrive is always patient, friendly and helpful. I feel well taken care of when I bring my car to this garage. I believe the folks who work here are honest and good at their job.
- Susan P.
Tim is fantastic and really easy to get a hold of. He's flexible with payment and key hand off and squeezes you in even if you're not a regular. But doesn't over promise. He makes the work you need done easy to understand.
- Ronda G.
Tim was so upbeat to work with. He told me what was going on with my car. No pressure. I will be back to get it fixed. I am a 75 year old woman and felt that he was there to help me not to rip me off.
- Rooman G.
Great reception and follow-up (during a phone call while I had breakfast waiting) by Tim, repair in the time promised, upfront price reveal, problem solved.
- Ryan H.
Punctual, friendly, knowledgeable, competent staff, felt like my car was in good hands
- Jennifer H.
I trust Tim to be fair and honest with the work my car needs (or doesn't need) and he's never let me down. The team does great work in a timely manner without costing a fortune!
- Leah R.
I have always received prompt and friendly service. Tim has always treated me with respect. I am a 75 year old woman. I need to trust the people I choose to take care of my car. Tim is that guy.
- Lydia W
The staff are extremely caring and courteous. They are professional and try to do whatever they can to help you through the car repair experience.
- Pat M
I have going to the Beverly store for a while now. The GM is fantastic. They always get the job done fast and correctly, at a price a guy like me can afford!! I wouldn't go anywhere else. I just bought new tires and they understood my financial situation. Great job, great price, great tires, and then some!!
- Eric D
They are always friendly and do such great work on my cars. Very knowledgeable and they really take the time to explain everything to me. Tim is awesome!
- Verified Meineke Customer
The team at Meineke always offers me great speedy and effective service. I truly appreciate it!
- Verified Meineke Customer
The guys here, especially Tim, have always looked after my family with genuine concern. I've never felt like they're just trying to make a buck.
- Chris H.
Always very friendly with a smile. Quick service great location!!
- Verified Meineke Customer
Prompt, efficient service in a clean waiting room. Repair techs did extra things for me without my asking (filled tire to turn off icon on screen in car, recommended new tires which are needed). Shop run smoothly and was pleasant experience!
- Larry N.
They were able to take care of the car & complete all of the work in one day. They always kept us informed of what needed to be done & cost for everything.
- Verified Meineke Customer
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