Exterior shot of Meineke location
Mark Zimmerman: We looked at many of the competitors, and I found that the Meineke name has been around for 40 something years.
Hero shot of Mark Zimmerman outide of Meineke store.
Mark Zimmerman: It's a household name and they see it as a trusted source, a trusted business.
Technician rolling tire across the floor.
Mark Zimmerman: We can do just about anything. We can do from transmission overhauls to engine repairs, whatever it is you're looking for.
Shop Manager looking at vehicles with technicians.
James Rogers: We actually care about the customers and want them to come back
James Rogers sitting down and talking to the camera.
James Rogers: And that's why we have over an 80% retention rate
James Rogers interacting with customer at the front desk.
Mitchel Zimmerman: Customer service, I would say, is Meineke. Meineke is customer service.
Mitchel Zimmerman sitting down and talking with the camera.
Mark Zimmerman: Nationwide warranty is important to me.
Mark Zimmerman shaking customer's hand.
Mark Zimmerman: I want to be able to say, "Hey, anywhere you go in the country, you have a warranty to back our services and our repairs."
Mark Zimmerman and Mitchel Zimmerman walking through the shop.
Mark Zimmerman: Just about everything we do we give thought to how it's going to affect the customer? What's the customer going to think?
Technician removing oil from a car.
Mark Zimmerman: I look at the tremendous growth up here, knowing that it's going to continue for the next decade or two, and I wanted to be part of that group.
Car being pulled onto ramp in the shop.
Mark Zimmerman: I'm Mark Zimmerman, I am the owner and general manager of Little Elm, Texas, Meineke.
Mark Zimmerman sitting down and talking to the camera.