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"Thanks, Meineke."Comments From Meineke Customers in the Western United StatesI just wanted to take a moment to let you know how grateful I am to the folks at the Meineke on Washinton Blvd in Ogden, UT for going above and beyond to help us out when our car broke down. We were stranded on our trip hundreds of miles from home, and it was past closing time on a Friday night. I'd just had some other work done on my car at my local Meineke in Lake Oswego, OR before the trip and had been pleased, so we automatically called 411 to ask for the nearest Meineke. We were told that the mechanics had had a rough day and that the shop had actually closed a half hour ago, but given our predicament they were not only kind enough to give us a phone number for a good towing company and keep the doors open for us but to also give us a ride to our hotel, fix our car first thing in the morning (turns out it was the fuel pump) and then give us a ride back to pick it up. This kind of service is rare, and it was much appreciated. I don't know what we'd have done if we hadn't have called Meineke, but I'm glad we did, and now I know who to call in the future. I hope there is some way to reward this shop for their way-beyond-the-call-of-duty customer service because they deserve it. Did I mention that they did all of this with a smile? Thank you, Meineke! Sincerely, Maggie Jim and his wife are the most honest people around and The service there is excellent! The labor was priced fair. The
manager always greets me and calls me by my first name. Very friendly
people who work there. I will be a returning customer, and share
my great experience with others! Thank you so much! Brett Bennett
(*New Meineke Customer*) I just wanted to thank "Dave" who helped me out on my brake job on Friday. His customer service was awesome and the overall service was fast and affordable. Please pass the word along that he did a superb job and I will come back for a new muffler and/or any other car services that I may need. Thanks again for everything. I had taken my vehicle a Meineke store to get a second opinion on a brake estimate I had gotten from another national chain. I purchased my tires at this business and when getting a free tire rotation, they stated I needed $900 worth of brake replacement /repair. I took my car to Richard Kallas at the Prater store in Sparks. He and his mechanics looked at the brakes and advised me they were still within 45% -50% of factory tolerances and no service was required at this time. You have just gained a customer for future automotive work. My thanks to Richard Kallas and the store in Sparks NV! Honest and pleasant! Mike Lander PS, I sent another email to the national chain, advising them of my experience with them and letting them know all my future work will be done at Meineke... Jim and his wife are the most honest people around and really do give Meineke a good name! Again we went there for my husband's brakes on his truck and were amazed at how honest the staff was and how quickly the work was done! I will not take our cars anywhere else. Eric was extremely helpful swapping a spare tire for my flat 20 mins before the store opened and he didn't charge me anything. He should be commended for help customer service. He really helped me out in an emergency. thx I just want to thank you for having Chris Carlson ..that man is very knowledgable..has a very high skills of customer servic..very profisional.. very honest..to make the story short this guy makes customers for meineke for life I am very pleased with the quality of service I got and I already refering all my friends and relatives to meineke...Thanks a million I am writting to say to Ryan Reddick and the staff of the Meineke in Columbia, MO a great big THANKS. I am a single women who is, well, who is ignorant when it comes to car maint. I needed some big work done on my car. All of my questions, no matter how stupid or trivial, were all handled appropriately; and I never felt talked down to like some mech. will. They completed all the work in less than 48 hours with out comprimising the quality of work. I will be recomending to all of my friends to come and have their repairs handled at Meineke with Ryan and his staff. Again thank you for treating me with the utmost respect and making sure that me and my car get the best care out there. Cocoa Warn, Columbia, MO
I would like to compliment this meineke store on their efficiency and repair of my exhaust system. I wrote a while ago in regards to this new flowmaster and pipe setup and wasn't pleased. Perhaps, I should have gone back to the store and voiced my opinion, but at the time, I felt a letter would best explain my feelings. They got back to me and not only repaired my exhaust problems, but did it in a very timely and courteous manner. I am so pleased, and feel I got my moneys worth, that I felt like letting you know. This is the quality and quick response that keeps customers happy. Therefore, I would like to ask that you please disregard any previous derogatory email in regards to this subject and store. I am a pleased customer and will continue to support meineke. Sincerely, A meineke customer
I wanted to write to Meineke, not just the Cheyenne office, and give my thanks for the unsurpassed customer service and automotive work I had done recently. I found myself about 100 miles away from Cheyenne, Wyoming with a near seized left front CV joint. I was lucky enough to get the car into a shop in Sydney, Nebraska and figure out what the problem was but knowone had the part that I needed, at least not till that Monday or Tuesday (it was Saturday). So basically I thought I was out of luck. I made a call to my AAA representative and had her call some shops in Cheyenne to see if anyone could help me out. I figured that it was a long shot seeing as how it was Saturday and now approaching 1:00pm, which meant that most shops would be closed for the weekend. Fortunately the AAA rep called Meineke. Not only were they open till 6:00 pm on a Saturday but they were going to look for the part. I called the office about 15 minutes later and talked to Dave (unfortunately I don't know his last name, possibly Dave G.) Dave had found the part and at that very moment was signing for it. I already felt 1,000 times better. Dave said come on by and they would take care of us. A few hours later we arrived and Dave immediatly took the car in and started working on it. Before I even arrived there I knew that I was going to the right place. Even Dave's attitude on the phone was more than I could have hoped for, positive, hopeful and most of all willing to do what it took to get us back on the road that day. Did I forget to say I was driving cross country to Washington from New Hampshire? After only one hour the repair was done and Dave walked me through what had been done and why the car had been having problems. With out a doubt Dave was the kindest, easiest, and most explanatory mechanic I have ever dealt with. Well long story short, I left there feeling completely confident in the work done on my vehicle and was wishing that Dave was my home town mechanic. Then to top it all off Dave pointed out that the warranty extended to not just his shop but all Meineke shops. I was blown away. If there were any problems, which I new there wouldn't be, meineke would stand behing the work. Needless to say Dave has won me over as a Meineke customer for life. Thank you Meineke, but especially thank you to Dave at the Cheyenne, Wyoming office.
Sincerly, Ryan Breault satisfied customer
Great experience. Price for the same service at a local Midas
was $100, traveled to Castle Rock Meineke as a return customer and was EXTREMELY
satisfied with the work that cost $40!! They run a great shop, excellent work,
and take pride in their work. Jake, takes care of me everytime I walk in the
door. Just wanted to Thank the entire crew in Castle Rock. Keep up the GREAT
job.
It seems these days that a good customer service is very hard to find. I have had retail experience and always strived to provide diplomacy, tact and kindness to customers, so when it is applied to me, it does not go unnoticed. This moth (August 2003) the Salem, Oregon, Market Street,
Meineke, put a heater core and thermostat in my car. Within a few days
a problem developed which I thought was to do with the work that Meineke
had done. I drove my car in and I was given immediate outstanding service.
All employees treated me courteously and they fixed the problem without
charge. We have had other family cars serviced by Meineke and be assured
they can count on future business with us. Lynda Gifford. I drove my truck up to Seattle as I had a family business to take care of due to my mother illness, and her moving into a health care facility. The truck developed a noise coming from the exhaust system which I thought might be a muffler problem. As I am originally from Seattle and had been to Meineke years ago that’s where I went for service. A young man by the name of Dennis waited on my sister and I and told us to leave the truck and to call back in an hour to hear what the problem was. I was expecting the worst and hoping that it might just be a loose bolt.
Mr. Michael Turner
Steve and his crew went the extra mile to correct an over heating problem. Words will not do justice to how hard they worked to fix the trouble. Time was critical due to a long drive coming up to the heat of Calif. Needless to say the 1400-mile trip was a success!! Thanks again to Steve and his hardworking crew. Frank Neely
I went in to get my brakes done, and they actually took time to show me that I actually didn't need pads. I've taken my car to the Ford dealer for service before and they don't take time to show the customer what is going on, maybe in hopes of doing a service that really may not be needed. So I really appreciate that your employees took the time to do this instead of charging me for a service that I really didn't need. I actually ended up getting some of my fluids that needed to be flushed done. Thanks you! Greg Hartvigsen
I am a graduate student living on financial aid, and drive an old car with 170,500 miles on it. Needless to say, I rely on having a mechanic I can trust. I am so very grateful for having found Chris Carlson and Dave at Meineke. They are the best car care company I have found. They have among other jobs, fixed my windshield wiper motor (with rain in the Pacific Northwest), that is an essential on a car. They have installed exhaust piping; total front brakes, and struts all around. And they also educated me about WHY I need struts. They keep my oil changed frequently. If they say I need something... I can trust them. And I have it done. They are among my favorite people. Please, recognize Chris Carlson and the wonderful service they extend to customers, especially me. Thank you, Mr. Alberta Handwerk
"Last month on a trip from Eureka to Sebastopol, my friend's car lost a tail pipe on the freeway just north of Windsor. While we were waiting for a tow car to respond we telephoned Meineke in Santa Rosa to inquire if they had the right muffler / tail pipe and could they fix it while we waited? They assured us we would be in / out in a short time. The tow truck driver was able to remove the dragging parts, and we were able to drive into Santa Rosa to Meineke. Mr. Chiaravalle met us and inspected the car. My friend had forgotten that her muffler had been replaced at Midas in 1994. Mr. Chiaravalle advised her it was a Midas muffler and asked if she wished to go to Midas for a free replacement. She declined and requested that he do the repairs. At that point, he stated he would honor the Midas guarantee and replace that part free. We couldn't believe our luck in meeting an honest man! Plus one that would willingly go beyond the call of duty. Within one hour, we were on our way, with a new muffler / tailpipe assembly, full of coffee, candy, and a wonderful feeling about our fellow man. We told all the people we met about this "honest man" and how he had helped us." Patricia Davis, "It is so rare to meet kind respectful people these days and I wanted to thank (the Santa Rosa, CA shop) for going the extra mile to make me feel important. You took me to work (in class) and I laughed and enjoyed myself. My car runs great and I made new friends. Another Satisfied Customer."
I'm writing to commend Meineke Discount Mufflers on the quality of its mufflers, labor and, especially, its customer service. Ten years ago, my father took my car to a Meineke franchise in San Diego, CA. He had the muffler and other necessary components replaced. He bought a muffler with a lifetime warrantee. The time has come to replace the muffler. Unfortunately, I now live on the island of Kauai, Hawaii. As you know, Meineke has no franchises in this state. When I called customer service, I received the "party line", which dictated that only Meineke employees, in a Meineke shop, could honor the warrantee. Noting the company's address on my receipt, I decided to wait until my annual holiday visit to my sister in Charlotte, NC. The day after Christmas, I visited your corporate office. When I walked out of the elevator, I was greeted with typical Southern hospitality by the receptionist. Upon request, I was introduced to Janet Laver and Eve Cooper. I stated my case to them. As expected, I did not receive any promises. However, I did receive an offer to look into a creative solution to the problem. Within four hours, I received a telephone call with instructions to contact Mr. Anthony Webb, at your 6447-A East Independence Blvd. store. Mr. Webb provided me with friendly, entertaining service and a replacement muffler, with the understanding that I must fund the labor and other non-warrantee parts, as expected. I heard of a study indicating that on average, businesses spend seven times more money to win back a dissatisfied customer than they would to keep that same customer. In this case that number is immeasurably higher. 25 years ago, Radio Shack gave me poor customer service. About the same time period, on a previous car, I witnessed a Midas employee's poor installation practice. He had cut a pipe one inch too short. Rather than replacing the pipe with one of the correct length, he placed undue stress on the exhaust system hangar and other components. To this day, I avoid those companies whenever possible. Obviously, I haven't forgotten those events. I will not forget future
encounters. I maintain countless contacts in southern California. I have
already begun spreading the word about Meineke's customer service. The
simple replacement of the muffler will be more than worth its cost. Creativity
in customer service is worth more than its cost. Janet, Eve and Anthony
are priceless assets to your company.
"I'd like to tell you about the pleasant experience
I had at the Grand Junction, CO Meineke shop. I purchased a muffler from
that location in 1997. I returned there on January 16, 2001 to have the
muffler checked and it was replaced - free of charge because of your lifetime
nationwide guarantee. This was the most hassle-free, friendly and professional
experience I have ever had dealing with a car repair, and I have let lots
of my friends know about this. Thank you."
"I just wanted to let someone know that we received
the absolute best ever service from Meineke (in Portland, OR)! We
had been taking our cars into Midas for years and the service was ok.
We had a coupon for 1/2 off on brakes at Meineke so we decided to try
it. We will never take our car anywhere else! The guys were fast,
efficient and helpful.
"I went to your store on 4020 N. 75th Avenue (Phoenix,
AZ). Wade was, I believe, the manager. He was very professional and friendly
and honest. I had thought I needed new brake shoes, I did not, they were
just dirty and needed to be adjusted. It is nice to know Meineke provides
honest people who know what they are doing. He went out of his way, and
also his assistant. I needed 2 lug nuts and they made sure I went to a
local discount tire to have it fixed, as the materials were not available
there. I was taken care of very well. I wanted to pass this on to you,
as I feel he deserves recognition. Thanks!"
"I wanted to say that doing business with David Parks
(manager of the W. Valley City shop) was a pleasure. He was extremely
courteous, respectful and I felt that I could trust him to provide quality
service with more than fair prices. He even gave me a discount that I
wasn't expecting. I will recommend Meineke to my friends and I look forward
to doing business with Dave in the future."
"I found the service at (the Boulder. CO) Meineke exceptionally
good. I needed a new master cylinder. The manager listened to what I had
to say and the staff fixed the problem. They did not try to sell me anything
I did not want. This is important to me when I am dealing with auto repair.
I had just taken the car out of another garage because 1) it took them
two days longer to look at the car than they had originally told me, 2)
when they did look at the car, and I called to find out the problem ,
they ran down a laundry list of things that could be improved on the car,
only one of which was related to the symptom I had described, and 3) they
wanted to charge me a full $100 more than what Meineke charged me for
the same job. Unfortunately, this seems to be the norm in the auto repair
industry today. It is good to see that for brakes and exhaust, I can count
on my local Meineke dealer to treat me fairly.
Anyway, if there are any awards the corporate office gives to local shops,
this one deserves one.
"Marshall Audas Jr. was fantastic very informative, courtious and thoughful. After shopping all day my daughter, 9 months due, didn't have to wait very long, they did an outstanding job, and I highly recommend this shop to work on any vechicles of mine in the future.
"Meineke of Kirkland replaced my rear brakes in 2006 and I recently developed a brake noise and returned it for an inspection. Richard Porter was great and inspected all the brakes and resolved the situation. He was terrific and explained the situation and quickly resolved the situation. Great work!"
"I love these guys! I have been going to this Meineke since I moved here 9 years ago. They do great work, they're very thorough and friendly and I recommend them to everyone I know. They have had ample opportunity to take advantage of me and never have. They are the only auto shop I've been to in my life that I feel completely confident with their diagnosis of my vehicle. I should've written years ago to tell you what a great store you have! Thanks! "
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"I
had my vehicle inspected at the (Chandler, AZ) shop. The service people
took my vehicle in right away for a suspected exhaust leak. Within a few
minutes, I had it inspected, and an estimate of repairs!!! In two hours
the vehicle was repaired to my satisfaction! The service men that waited
on me were very professional and kept me up to date on what was going
on and the costs were, I thought, reasonable!! I was impressed and will
be a return customer at Meineke Muffler in Chandler, AZ."