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"Thanks, Meineke."Comments From Meineke Customers in the Southwest United StatesI brought my truck in at 98000 miles for a brake inspection. I assumed that I would at the least need pads and shoes, since I had never had the brakes serviced, and even told the manager when I dropped it off that I expected to have to replace those items. The manager called me back in a few hours and told me my brakes were fine and needed no work whatsoever! There was no charge, of course. In times like these when the consumer is bombarded with horror stories of 'chain' auto repair shops charging for items and repairs that were not needed, this man's honesty was a breath of fresh air, especially in light of the fact that I would have been very easy to sell new pads and shoes to, since I was sure that they probably neede replacing... I told all of my co-workers about my experience with this Meineke shop, and I am looking for ways to reward him with some work (hopefully I'll find something he can charge me for this time!). John I've taken my Civic to this Meineke a year ago and again recently. I greatly appreciate the quality service, polite and helpful staff, accurate estimates, and overall value. Every symptom I mentioned was thoroughly examined, before and after the work was done. At each visit, I was given a good explanation and demonstration of exactly what was going on with the car. The work was done only when I approved it, with an accurate cost estimate, and no pressure to spend more money or surprises when the bill came back. I have been pleased with the results of the work. My husband took his car to a different shop for service, and they call to persuade us that we needed additional work. We approved it, but were later disturbed to notice the technician's record of that phone call in our multi-page carbon copy of the work order. He dutifully recorded that he "tried to up the sale". I'm glad I can take my car to a place that is more focused on value, where I feel that I understand exactly what I'm spending my money on. My family and I was on a short trip headed to Ft.Worth.Here we are over three hundred miles from home,and about twenty miles from our destination,and what do you know!Our car was rear-ended! After taking with the authority the Manfield Fire Dept.kindly lead us to one of your Meineke Shop at 1506 Hwy 157 N. Bryan Bigbie and his staff help us be- cause of some damage to the car exhaust system.Their customer service was really GREAT.HI-FIVE TO YOU GUY!!! THANKS I was only given an estimate on what it would cost to have my car repaired. I had no major damages, but it needed some work all the same. At the Galveston location, Tony was extremely helpful and kind. The car was looked at promptly and we were given an estimate in no time at all. Although my father intends to do the work on my car himself, I would highly reccommend Tony and his team to anyone. They were so friendly and knowledgable that any customer would be lucky to have them work on his or her car. Thanks! Freddie Hebert and all of the employees there were so very nice and accomodating and went out of their way to give me great prompt service. I will be a regular customer from here on out. Menieke is fortunate to have such super representives. Other customers there i overheard them saying very good things about this shop. I took my Mom's car in because she had gotten a muffler there 2 years ago. There were some hangers that had broken so it was hanging down. I was fully expecting to have to pay for this service since I have always had to argue with any place I take a guarantee to. I was very surprised that the manager on duty (Steve Ochoa? I'm not sure of the gentleman's name) came in and told me he could do the work if I could wait, AT NO CHARGE! They were very busy, it was a Saturday, so I was prepared to wait quite a while. He was finished and I was on the road within the hour. I never hesitate to write a complaint letter when I'm dis-satisfied with service so I thought the least I could do is write a THANK YOU letter when I'm given good, honest service. Thank you! I wanted you to document the absolute wonderful customer
service we have received from Carl Brown and his mechanic Rob for
our car in the past month or so. First of all, Carl is the Meineke
owner who corrected all of the mistakes to our car (catalytic converter)
that your former Slidell, LA Meineke owner Frank Curly did last
year (which is already documented). Carl has been an absolute God-send
to us...explaining in full detail each code that registered from
our SES light coming on. He and Rob helped us tirelessly, endlessly,
and patiently until the problem was resolved. My husband and I will
definitely continue to bring our car in to Carl Brown's shop for
maintenance and repairs. This is an employee Meineke should be proud
to have, and someone we completely trust with the care of our car. This letter is to advise that after a subsequent visit to the above location, all of my concerns have been completed to my satisfaction. The Manager and his staff obviously went to extra lengths to make sure that I was without a further complaint or question about the quality of service offered and rendered at Meineke. And I have no doubt that any and all future transactions with your company will be handled in the best way possible. Again, my sincere "Thanks" to you and your company for living up to the expectations I had when I was referred to you. Thanks, Bob Killingsworth I just returned from the Rosenburg, TX store and I am extremely pleased. Your employee put my car in the garage and looked for a second and then took out the brazing torch and repaired a cut or crack in my exhaust pipe. I was so happy that your emploee took the time to do it the right way, rather than try to sell me a complete exhaust system like other shops might try. It was an A+ experience. The meineke employees there were very helpful and knowledgeable. I really appreciated talking with them about my car. Like someday i want to put a hitch on my car for a bike rack, and this gentleman pointed out to me how it might go on, and even advised me that because my car is low it might not be easy. They're even more knowledgeable than just that too. Please tell them thanks for me.
I am very satisfied with the service done to me by Mr. Kelly Potter )Manager) @ 5820 Kirby Dr., Houston, TX Branch. The owner of that franchise is Mr. James King. I seldom make comments on any person but this gentleman, Mr. Kelly. He needs to be accredited for his effort for his for customer satisfaction guarantee.
I wanted to commend the staff, especially the manager James Bess, at Carrollton Meineke. While on an internship in Dallas, 1500 miles away from home, my exhaust system gave out. As a young woman who knows very little about cars and is on a very straight budget, I was nervous about going to a shop for fear of getting sold parts or services that weren’t necessary or were over expensive. Nonetheless, I had another eight weeks of work and the entire drive home, so I took my car to the Carrollton Meineke. The staff immediately took a look at my car, and then Mr. Bess showed me the problem -- the entire exhaust system was corroded and would have to be replaced. I had replaced it three years earlier (Cars don't last long in Rochester) and expected it to be pricey. Mr. Bess quoted me initial price, it was almost the same amount I had paid when my family mechanic replaced the system three years ago. The staff went to work and two hours later my car was ready to go. Mr. Bess was extremely courteous, reasonable, and personable. Ms.Shannon Pytalk
I am a female college student who dosen't know much about cars. I thought I had a problem with my breaks and I went to Break check in Austin and some mechanics told me that I had a severe problem with my breaks. I decided to get a second opinion and I went to Meineke. The gentleman that work in the shop quickly took a look at my car and told me I did not have a problem with my breaks in fact I still had over 60% life in my breaks. I was so impressed with the great service and honesty that I decided to go back for an oil change. I commend the great service I have continuesly received at Meineke. Every question I asked the manger takes time to answer them. Thanks a lot, because it is hard to find good honest mechanics and car service anywhere. I am glad I can count on meineke.
Great experience. Price for the same service at a local Midas was $100, traveled to Castle Rock Meineke as a return customer and was EXTREMELY satisfied with the work that cost $40!! They run a great shop, excellent work, and take pride in their work. Jake, takes care of me everytime I walk in the door. Just wanted to Thank the entire crew in Castle Rock. Keep up the GREAT job.
I just wanted to write you guys a note to let you know the outstanding service I recieved from your Pacific Beach location. Both Daves went well out of their way to warranty a muffler that I didn't even purchase from them. Their effort to go the extra mile should be recognized and commended. I will continue to take my vehicle there, as well as recommend them to anyone who needs exhaust work. Thank you, and thank Dave! Stephen toth
Just wanted to drop a line that these guys did outstanding work
on my vehicle after I brought it in for brake repairs. They had the problem
diagnosed in minutes and gave me options for the repairs, which made it easier
on me to make the best choice that made sense for me. They allowed me to purchase
my own part and deliver it to them the next day for installation, which saved
me a lot of money. I also found out they do oil changes for about $6 less than
I'm paying now, so I'll be bringing my car there for its routine maintenance
from now on. Mr.Matt Lanius
"Saturday, August 25th, we spent the day in Fort Smith and just before starting home the fan belt on our car broke. We began calling repair shops only to discover they were closed or closing. We called seven or eight shops until we tried Meineke at 5:57PM. I wasn't sure anyone would answer. They did. "I told them our plight. Joe, Kelly, and Randy arrived in about 15 minutes, working diligently to remove the broken belt and install the new one. I like to think I give people the benefit of the doubt, but I doubt you would find another three men willing to do this on a Saturday evening for strangers, when they could have been home. "I'd like to tell the people of Fort Smith that they
have three residents they can be very proud of...Joe, Kelly, and Randy.
From the bottom of our hearts, we thank you."
"I think that Roger (at the Amarillo, TX shop) is the best
and most honest person in the field of fixing cars that I have met. I
am glad there are still people out there that you can trust!"
"I had a cracked manifold and your men at the 24707 Oakhurst, Spring,
TX store and the manager Rick Kinnaird helped me get on my way by arranging
for a rental car and then taking me in their personal car to the rental
agency. They were all great. Commendations from me and they should also
be recognized by the corporate office. Very very helpful, courteous and
kind.
"I'm writing to commend Damico at shop #1735 in Dallas, TX. I called for an estimate on some repair work at the end of the day, and he promptly returned my call with an itemized estimate. He was courteous and professional, and Meineke's prices were also better than my current repair shop. However, due to a hidden charge from my current repair shop, it would have been more expensive to move my car to Meineke for the work. Next time I will not be going back to my old shop, and from now on I will call Damico at Meineke #1735."
"You guys have two of the BEST workers at any car care company I have ever been to. These two guys were there to open the place for me and I was the first customer. The gentlemen were nice even BEFORE their coffee. The store is located at 1506 FM 157 North in Mansfield TX. They took care of my brakes quickly and gave me an estimate before they did the work. You need to at least give them a call and give them a verbal pat on the back cause these two are wonderful ambassadors to your company. I will definately be back because of these two. I also have a big mouth and will let people know about my experience. I think people should be praised when they do something right. God knows people complain about others enough. However, these two deserve some praise. Im not sure what their names are but they were the only two there and opened up for the day. They even told me to have a Merry Christmas. I wish everyone would be this courteous while working.
"Kudos to David Smart and his staff at Meineke Car Center #21 located in Houston, Texas. This center not only exemplifies genuine honesty, but David Smart is an extremely kind and helpful individual. For years now, I have been trying to locate an honest mechanic, someone I can trust! It's so hard, especially, being a female to find someone that is truly genuine when it comes to car repair. But, lucky me, I need not look any further. The staff at Meineke Car Care Center #21 is my one stop shop for all of my car care needs. Thanks so much David for your honesty, integrity, and just for being a wonderful YOU! Keep up the great work. You've got a keeper in me. And, for anyone considering shop #21 in Houston, Texas, what are you waiting for? If you're looking for excellent customer service and great work, check out the guys at Meineke Car Care Center #21 in Houston. They won't let you down!" Sincerely,
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