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"Thanks, Meineke."Comments From Meineke Customers in the Southeast United StatesI wanted to take time to recognize the outstanding customer service that was provided to me by the manager of your Duluth Hwy location in Lawrenceville, GA. Like most consumers, my vehicle is this "black box" when it comes to troubleshooting and repairs. I appreciate James' evaluations of the situation and his non - "Life or Death" high pressure sales attempts for other repairs that I have encountered at your competitors' shops. James gives reliable honest service and I have never doubted his judgment. He was able to complete all the necessary repairs within 3.5 hours and for $60 less that your competitor. My children will enjoy a couple extra Christmas gifts as a result of this savings this year, and we will mark them "From James". Steven Ryan Lawrenceville, GA I wanted to write and let you know how much I appreciated the service that I received from George Lee, the manager at your Gastonia office. I wanted to make sure that I wasnt being taken advantage of by the Toyota dealership, so I called him to ask his opinion on a matter regarding my converter. He offered to check my vehicle out and give me his opinion on the part, which he did for me at no cost. He went out of his way and took time to talk to me about the issue, and it meant a lot to me. There should be more people like him in this world. I will definitely keep Meineke in mind for any future problems and will gladly tell people how courteous Mr. Lee was with me. Just a short note to thank the staff at the Meineke Shop # 950. I recently had them repair my 1994 Toyota p/u exhaust system. I appreciate there honesty when estimating the job and quality repair. It's obvious they take pride in there work. Thanks again for a job well done. Due to the outstanding customer service and quick repairs I received from Brad and Gary you have gained a customer. The price is why I came to meineke but the service is why I'll stay. The customer service at store #312 is OUTSTANDING! The manager there seems to be a very geniune person when it comes to "putting the customer first". The quality of work is nothing short of excellent. Having just moved to the area from Maryland, it is a pleasure knowing that someone like Mr. Rhett takes a personal interest in making sure that when you leave the car care center, you have received quality care. As a Federal Police Officer, I come in contact with alot of people. I will make it a mission to let everyone know that if they are looking for outstanding customer service and quality work at an affordable price ... The Meineke car care center on Laskin Road in Virginia Beach is the place to go. Thanks for being fair and honest with me while doing business with your company. I brought my car in with aftermarket-exhaust system clamped together and wanted to get it welded on and vibrating metal stopped from making noise. David, the head mechanic there, kept me informed on my vehicle's progress and best of all; when I left there on Tuesday, there was still some peice of pipe vibrating, I called and they told me to just bring it by anytime the next day. I did and David immediately put it back up on the lift and fixed the problem for free. This was expected, but he easily could've tried to charge me extra for this. I thank him very much for his hard work and kindness. I hope this gets to him and he is rewarded in some way. Please let me know if there is anything else I can do, or if there is someone else I need to tell about this. Thank you David. You ROCK! Sincerely, Chad Meineke Shop in Roanoke VA did their best in an attempt to have another center to honor the muffler warranty on my son's car. Meineke called the warranty center and gave them the date and invoice number for the service and offered to fax them a copy of the invoice. But, the warranty center still refused to honor the warranty. After that Meineke told us that they would order the parts for my son's car and when he returned to the University, they would replace the muffler. Thank You for your service. Richard I would just like to say that the team here at our local meineke did a great job on my car. Everyone was real pros amd conducted themselves as such. Brach Parker, Manager, espeacially made me feel like a valued cuctomer. Just wanted to say thanks and to let ya'll know you got a good team down here in Hattiesburg. The front brakes on my Montero were pulsing which had a distinct impact on stopping ability. I called the Meineke shop on North Tryon where I had had work completed earlier. The service mgr told me to bring it in and they would look at it. As in most places in Charlotte it is hurry up and wait, not so with the Tryon team. I was greeted and my truck was immediately taken into the bay and inspected. They not only checked the front brakes but all around. It was determined that the front rotors were the problem and they were quickly ordered and replaced. All this in about two hours time. Not only did the mechanic test drive after completion, he wanted me to take it out with him to insure that I was satisfied with the job, which BTW was perfect. The repairs were completed in record time, very professionally and very courteously. I was very impressed with the Tryon Team both the Sevice mgr and mechanic (sorry I didn't get their names)were very knowledgable and provided excellent service at a fair price. Thanks very much to the Tryon Street Team Regards, Robert I was extremley impressed with Rhett Bussler, Manager of the Virginia Beach Meineke off Laskin Road. He was very nice and offered great customer service. I was pleased with this Meineke and went back to it the second time after I was dissappointed in the Meineke in Gloucester. They had my car ready on time and did what they had promised. I just wanted to let you know that Bart and his staff at Meineke #650 are the best in the world. They were highly recommended to me over a year ago when I was having problems with my blazer. Their honesty and great service has won me over, I will always be a loyal customer. These wonderful people should be gold medal winners! Hello Meineke ! Thanks so much for the great customer service from Jeremy McCoy at store 1134...My A/C ran hot suddenly, he spent some time testing it, and discovered it needed a new entire unit...He let me know my options, and offered his price... In the end , his price was great, yet I discovered my car was still under warranty with the dealer... None the less, Mr. McCoy's efforts made me feel great about doing business in Rock Hill, and especially at his shop... Thanks a ton for Jeremy McCoy, and please know I'll look for his, and your, sign and I proceed with car repair needs in the future ! You have a great employee in Jeremy Mc Coy I believe in writing about good service as much I
believe in writing about bad. Today, the letter is very good. I
went to Center # 1070 on September 4th thinking that after 40k miles
that my front break pads would need replacing. Damien was the Meineke
representative that assured me any such repair would be a waste
of my money. So while I only walked away paying for a standard oil
change, Meineke can be assured that I will return with future auto
needs. Furthermore, the bathroom was the cleanest I have ever seen
at a garage. All around, a very positive experience. Thank you.
-Matthew Compliment! I was very satisfied with the staff at
that You guys stick to it when you say Lifetime Warranty.
I needed some repair work on my exhaust system at short notice.
I was in and out of the shop in less than 30 minutes. No charge!
Please convey my appreciation to this store's management and staff
for their assistance. Meineke has my REPEAT business for life. Thanks
again. Having had to take the day off work, partially due to car issues, I went to two auto service places. At both places, after more than 15 minutes, no one even acknowledged my presence. All I wanted was for someone to say, "Be with you as soon as we can." I went to the Meineke in Rock Hill, SC on Dave Lyle Blvd. Everyone was out in the shop working on a car. Dave, the manager, immediately wiped off his hands and came in to offer his services. I told him my problem. He asked his guys to all pitch in with him and said I'd could be out in under 15 minutes if they all worked together. Everyone was so nice and so helpful. I moved here from Ohio and have been looking for a place to have my car taken care of for both regular maintainence and repairs. Because of the wonderful attitude, the helpfulness, etc., of David and his people, I have found the place. I know several people who have moved down here (Rock Hill) from the north like me. We are all looking for a GOOD place to have our car work done. I intend to tell others about David at Meineke. As you are well aware, it's your employees who make or break Meineke's reputation - David makes yours. I am writing two other letters today to the other two places where I stopped. To them I will say, "Your employees have broken your reputation." Kudos to David and to Meineke for hiring him. Rafi Ahmed, Manager I was very pleased with the service I received at this shop. The shop was clean and the employees where very pleasant and professional. I felt very confident that I got great service and the cost was fair. The manager, Rafi was extremely kind and explained the problem with my vehicle so that I understood it. My car was repaired in a timely manner. I would refer anyone to this shop for repairs. Thanks for providing the coupons on this website. The discount was an added bonus!
I wanted to take a moment to write to you about the wonderful service I received at Meineke on East Independence last year. I took my car in for service and had the brakes reparied. Though I had to go back three times to get a problem taken care of, the people at this shop were always courteous, friendly and professional. I plan to keep going there for my car repair work. I am also happy to see that Meineke has expanded the services they provide there, besides mufflers and brakes. Sincerely, Phillip MacDonald
Roy was very helpful and friendly. He made me feel that I could trust his opinions on the vehicle and I will definately be back thanks to his excellent customer service and down to earth explanations of the problems of my vehicle.
We would like to commend Mr. J. J. Dorado for a job well done. Our daughter, Rachel Kirk, is a student at ETSU in Johnson City, TN. She called late Saturday afternoon to tell us her car had "died". Being approximately 125 miles and 2 hours away made it a difficult situation to deal with. We've had Rachel's car serviced at a Meineke in Knoxville, TN and pleased with the service. We looked on the Internet, found a location in Johnson City and called to have them recommend a towing service since we had no idea who to call. J. J. Dorado recommened someone and we had the car towed to his shop after hours on Saturday, March 13th. J. J. started working on Rachel's car Monday and she picked it up Tuesday afternoon. While trying to handle this from so far away, we had to call the shop several times with questions. J. J. answered right away or returned our calls promptly and was always patient and listened to our concerns. He kept us informed regarding the repair needed on Rachel's car. He was very helpful from start to finish and we wanted you to know of the "excellent" customer service he gave. Us being so far away and our daughter being a college student could have made us prime candidates to be taken advantage of. However, Mr. Dorado did not and we wanted you to know how well he took care of our situation. We appreciate all he did for us and our daughter, Rachel.
I have had such a wonderful experience bringing my car into the Meineke car repair shop on Canton Road in Marietta, GA. I just wanted to take the time to thank the company and the gentleman at the shop who was so very helpful. His name is Chris Ford and I have never met another mechanic as knowledgeable as he is. I have been recommending that shop to *all* my friends!!! Keep up the great work!!!
We were on our way to Myrtle Beach (on Saturday at 11:30) for a week of vacation when the car overheated and lost most of its power. We managed to get off the highway and into a Walmart parking lot before the car completely died. A tow truck took us to a Goodyear shop. The Goodyear guy said they couldn't even look at the car that day and at the earliest would have it fixed on Tuesday. Next door was a Meineke shop where a gentleman was looking at the car in minutes so we could at least have an idea of what was wrong. They were busy with people coming and going, phone calls and people in the waiting room. However they said that if they could find the part (pump and power steering pump) they could probably find a way to have it installed that day. WE went to lunch and did a little shopping. We returned in three hours to see if they could tell us how long and they were already done!! We were so pleased to be able to get on our way again. I think being stuck on the side of a highway in an unknown place is a travellers nightmare. It is the perfect opportunity for people to take advantage of your situation. We feel that the staff at that particular Meineke treated us very well. They were very friendly (even giving us better written directions than we had), sympathetic to our situation, and willing to get us back on the road as quickly as possible. We wanted you to know that the staff there were excellent and saved our vacation as far as we are concerned. It is good to know that there are good guys out there.
Just want to say thank you for the fast and great service my nephew had at your Orlando location. After needing a muffler for his car, The manager Joe Rhodes was very courtious and attentive. The car was done and ready for us to pick up when promised. A big thank you to your staff.
I wanted to thank Roy and Dale and the other men who worked on my car, for doing such a fine job. The shop and rest rooms are clean and the coffee they make is fresh and plentiful. They do not cut corners. Such attention to detail demonstrates, visibly, how much they value their customers. They put their words into actions. Such actions lead to trust. If they take care of the little things, such as the comfort of their customers, they will also take care of the big things, such as doing the work, right, on a person's car. This, in my experience, is what they have always done. They know how to take care of their customers and they know how to service automobiles. I've been going their store for years and highly recommend the work they do, to anyone in need of having a car repaired or serviced. They are people who can be trusted and who go above and beyond what is to be expected.
I would like to commend the owner and staff at the meineke located on washington road in martinez ga. store #741. It all began with a simple end piece for my tailpipe. Roy discussed with me the cost and the process of this piece. He pulled my car in the bay and noticed that my engine light was on. He politely ask me how long has this light been on and I told him off and on for years... He did the dianostic test and found out why the light was on. To all women, we need guys who care and are honest about our cars. This particular location has shown me dedication time and time again. I decided to put tires and rims on my car with the help of Roy H. and his staff, my 1995 nissan sentra now looks like a 2004! They not only do all of my work on my car but my fathers as well. He is a retired machanic of 35 years for Western Auto (Willie McDaniel). He suffered a major MRI in 2001 and has not been able to work on cars like he use to. But can still tell you what is the problem and how to fix it. He also trust and highly recommends these guys at this location. The staff always make me feel apart of the family. I don't mind waiting four hours for my car if I had to because they know how to make their customers feel right at home and still take care of their business. My hat goes off to the owner Dale and his Service Manager Roy Hyatt. P.S. I know all about the public and how to treat customers. I am a X General Manager of McDonald's for 22 Years prior to my disability that cause me to quit work in 2000. I can reconize a good team from afar. A Very Valued Customer Lisa M. Willis God Bless!
I learned today that customer service is NOT dead! It is alive and thriving at your Pecan Ave location in Charlotte, NC. I consulted by phone with Scott yesterday, brought my car in this morning and it was completed within hours and at the price that was quoted. I was promptly greeted at the door, paperwork was minimal, he explained what they would be doing, took my key and the next thing you know, my phone is ringing and it's Scott from Meineke letting me know that my car is ready. He could not have been any more professional or polite. Good customer service like that should be rewarded. Please let him know that he is an awesome representative for your company! Oh, and he saved me a LOT of $$$ compared to the 1st place that I went to. From now on, I'll knock on your door FIRST! Thank you again!
The manager of this shop, Mr. John Wright, has to be one of the best assets a company could have. I have been using this shop for years for whatever work can be done at a Meineke repair shop, and only wish that he had the facilities to provide more service. I have always gotten straightforward, honest answers from Mr. Wright, and the work has always been completed in a professional manner and for a fair price...what more could a consumer want?
I have to tell everyone how wonderderful Pete and Steve were at the Meineke shop in Charlotte, NC on Independence Blvd. I originally brought my car to a shop that I can not name for a small leak and an inspection. The people at this place informed me that I needed front and rear brakes, a caliber and my lines flushed in order to pass inspection at a cost of $466+, plus the cost of the inspection. My husband who was in NY at the time informed me that no way I need brakes as he just checked them. "Shop around" he told me. I then told the boys at Meineke my story and brought my car there. They called me a few hours later and informed me my car was ready to be picked up, it was inspected and I owed them $30. The problem with my car was a loose caliber screw, which they informed my does not come loose on its own. I didn't need brakes and my car passed inspection. I praise Pete and Steve for their honesty and recommend Meineke and these great guys for all your car needs.
I would like to offer special thanks to the operation and instalation efforts provided by "Tony" and crew to repair my worn muffler system. ON TIME, correct and highly friendly service. Thank you. Bill Arnold.
I want to praise my local shop, store #304, and specifically the owner Chris and mechanic John. On more than one occasion I have driven up with a problem, and they have checked it out promptly, and told me straightforward exactly what was happening, sometimes without even charging me if it turned out to be something minor. I have used that shop exclusively since Feb. 2002 and trust Chris implicitly with my precious and paid for vehicle, whether for routine maintenance like an oil change or something more serious like brake service. Just wanted you to know that your company is very well represented by Chris and John.
I was surprised last week when the "check engine" light on my car came on. The VW dealer checked the computer and confirmed that both catalytic converters were dying. He wanted $3500 for parts and installation on the replaement parts. After checking another VW dealer and getting a similar response, I checked the Internet for parts prices. Then I called Midas, and they said they did not service cats on VW's that new. Then I called Meineke, and Roy priced the job out at less than $500, had the parts in stock, and when I showed up at the shop an hour later, fixed the car in about an hour. I am very satisfied and will remember Meineke next time.
I just want to say how pleased I am with the customer service I recieved at this particular Meineke and in one technician specifically. I don't know his last name but his first name is David. He was well informed and seemed to genuinely care about his job. I am very pleased with the work that was done to me van, and with the price as well. I intend to return there for my future car care needs. Compared to other repair places this one is far and away the best I've been to. Thank you for your time. Tara Wiley
I Just wanted to say Thank you for the Excellent work you completed on my vehicle recently. I have had my car serviced at the shop several times. However, the service I received recently was great (work completed, customer service, and information). The manager was extremely informative and willing to explain what was wrong with my vehicle and provided me with (recommended services) a list of items that I need to have completed in the future. When I returned with what I thought was a big problem, he quickly explained what happened and fixed the problem. Overall, I will take great pleasure in referring my co-workers (Physicians, nurses and techs) here at Emory University Hospital, to this store/shop. Especially women, who feel that they are at a greater disadvantage when going to an autoshop alone. Again, Thanks for the great service. If the sender's e-mail address is present, a reply to this message will be directed to them. Miss Deena Terrell
On July 15, 2003, I visited store # 1302 in Atlanta, GA.
The store was operated by Mr.Mouzon. Let me tell you about my wonderful
experience. I took my car in for brake service. I was greeted by a clean
shop, clean employees, a courteous salesman and plus a clean restroom! Robert S. Johnson
I ran over a big pipe which fell off of a truck ahead of me while traveling thro' Ga. The noise I heard kept getting louder, until I knew I must stop to check it out. After getting off at the first available exit, I was directed by some very nice people to your dealership in Mc Donough. A pipe on the undercarriage had a severe gash in it, and your service man, was so kind and helpful. He welded it shut, and I was soon on my way. I just wanted you to know how much I appreciated the wonderful service, and the kindness of the person who helped me. Being from Wisconsin, I had a long way to go, and was quite worried about my car Unfortunately, I neglected to get his name, but I would highly recommnd that shop to anyone who needs service!!! .(I did take my car to my mechanic when I got home, and he said that it was taken care of very well! Thanks again, for the wonderful service!!!! Mrs.Darlene Lassig I just wanted to put in a good word for the excellent, courteous and professional service I received from Chris Schmitz, John Weatherly and Doug Hunt each time I go to this Fairfax Meineke shop. I tend to keep my cars for a long time, and I trust the work of this team, knowing that they will do exactly what's needed and that they'll do it right. It is a pleasure giving them my business. Keep up the good work! Mr. Jim Hall After driving several miles from TN to Daytona Florida, I realized I had a brake problem on my 2000 Mustang GT. The first day of my summer vacation wasn't going to be as I planned, or so I thought. After asking the hotel manger, who he recommended, he told me of the Meineke Car Care Center just a couple of blocks away. I got up early expecting to take the first day of my vacation doing things you take on vacation from. But that wasn't the case, after explaining the situation, the crew at Daytona Meineke had me taken care of in a couple of hours and I was on my way back to the sun and fun on the beach. They deserve a pat on the back for quick, informative, and excellent service. Mr.Robert Jennings "I just wanted to tell you about the outstanding experience
I had with Meineke (shop 1700, Montgomery, AL). I needed exhaust system
repairs and was impressed by the friendly, professional service I was
given by Ira Stanford and his staff. I'm a single female and depend on
the honesty of the automotive personnel that I'm dealing with. Ira was
very thorough in showing me and explaining part by part just exactly what
my vehicle needed. He could have very easily told me that I needed a new
muffler too, but he didn't. Now, that really impressed me!! I arrived
late in the day and the wholeoperation was very clean. The waiting room
was immaculate. Because of the excellent service I received I will be
a steady customer with Meineke. I will go there for oil changes also because
he is open 'till 9PM and can have it done after work. In these days of
dwindling customer service, it's refreshing to deal with someone like
Ira and his staff that really care about the customer. And last but not
least, the price was right!!! Thank you, Meineke." "I just wanted to say that the Manager and Staff at Store #1660 are very professional and honest, I have not met with them yet but my wife has taken both of our vehicles in for service there and we were not taken for a ride with the prices. I was given another price at a different store which was lower than what I was being charged at 1660 and the staff called the other store and gave me their price, they did not have to do that, due to it being a franchise but they did it and now they have our trust. Most of the vehicle repairs I can do myself but for those that require
a shop for repairs store #1660 gets the work."
"I just wanted you to know of the fantastic service
I received from this shop (#880, Roanoke, Va). I needed a rotor, callipers,and
hardware on the left side of my car. I was travelling through Roanoke
on my way to see my daughter who is 5 mo. pregant and was having complications.
The car kept getting worse so we stopped at the first place we saw which
was a mall store and they wanted to take forever plus they put the car
back in worse shape than when we drove it in there. I called this Meineke
shop and they were willing to give me directions to the shop and stay
open until the job was done. This is almost unheard of in this day and
age!! To stay open until a job was done on a holiday weekend. They did
an excellent job and saved me over 150.00. Way to Go Meineke!!!
"Bobby and the staff (at Meineke shop #1358 in Hickory, NC) were
very helpful in fixing our van. We were on a trip to see my wife's sick
grandmother and the CV joint went out on our van. I originally told Bobby
that it was the opposite whell bearing, but he and the staff looked further
and instead of replacing a good part, they found the real problem. They
also worked very fast to see that we were back on the road as soon as
possible. bobby also told us of an inexpensive hotel to stay overnight
since we arrived too late in the day for them to work on our van, then
he showed up early the next morning to get us in first. Thanks so much."
Letter to the Editor Free Lance-Star This may not seem like a big deal to some folks, but most of the driving public is in a fog when it comes to the clanks, screeches, and whining that emanate from under the hood or the car itself. Jerry is the kind of expert that when you drive in to his shop and say, "It was making a noise like gurgle, glump, gleep," he can usually understand and fix the problem, if not on the spot then after some study on his part. A short time ago my son in Richmond took his car to an unnamed national chain of automotive service centers. Not only was the car worse off when he left, but the mechanic(?) broke some parts, took blame for his lack of knowledge, and then lied about it later when a complaint was made to the center owner. In addition, the charges for the poor work and broken parts came close to $600. The manager and the owner's attitudes were that there was nothing to talk about and there was nothing they would do for our complaints. I convinced him to come up to Stafford (his busy work schedule and the
distance involved precluded his seeing Jerry initially) to see our old
friend and see if he could solve the problem. To make a long story short,
Jerry not only fixed the problem and the broken parts, he said things
like, "the compressor is not broken,'. even though
the words of the firm in Richmond were "the compressor is broken."
Several hours later, the cost of making everything right was less than
a third of the charge Jerry is not a magician, but a master of his craft. His staff, including
Brad and John, are cut from the same cloth and are to be recognized for
their attitudes and capabilities also. The world needs more Jerry Mortons
and fewer of the type we came across in Richmond." "I wanted to pass along the fact that I have been to
the Rt. 610, Garrisonville, Meineke on several occasions and have always
found the manager and staff friendly, knowledgeable and efficient. On
my last visit, they were able to quickly service a small problem on a
Saturday Morning, even though I lacked an appointment, without a problem.
I have suggested the store to others and continue to visit that location
whenever I am in the area. You have a great manager at that particular
location. Keep up the good work!"
The Meineke Customer Service Department received the following letter from Staff Sgt. Robert Kaufman in regards to the excellent service he and his wife received at Meineke shop # 1436 in Miami, FL: "My Wife and I had begun our trip back home to West Palm Beach after a vacation in the Keys. We were on the turnpike and we burnt out the bearings on our boat trailer. Needless to say, we were in a bind. A 25ft boat with a bad bearing. We didn't know what to do, being that it was late Saturday and nothing would be open Sunday.
We decided to try and limp it into town to try and find help. We pulled into the parking lot of your establishment and saw your guys getting ready to close up shop. I approached your manager, Alex, and asked him if he could help us. He not only helped us out, but he asked a couple of his guys, Richard and Miguel, if they could come in on Sunday (their day off) and give him a hand. He also let us park the boat and trailer in the bay overnight for safe keeping. The guys Richard and Miguel came in the next morning and
worked on fixing the problems. With their ingenuity and their ability
to adapt and adjust, they were able to repair the problems. This is something
you don't see much of anymore in today's society. These guys did not have
to come in and help us and also this is not your business area of expertise,
but they took care of our problem so we could get home. Sincerely, Special Forces Staff Sgt.
"Dear Meineke - My husband, daughter, and I would like you to know what an outstanding manager you have in Robert Steiskal. He has taken care of at least four of our cars over the years and has done an absolutely outstanding job every time we've brought one in for repair or service. Rob is pleasant, genial, conscientious, and honest. His knowlege and advice is always on target. He keeps our vehicles running right; more importantly, he keeps them running safely. If the repair needed is something his shop doesn't offer, he even knows the right place to recommend and he's always right! He always goes the extra mile - he even got the squeak out of my car door when I couldn't (without my asking!). I tell everybody I know to go to Rob and Meineke for car repairs. We are grateful for Meineke, who employs wonderful people like Rob, and we are blessed to have a man like Rob look after our vehicles. Thank you so much!!!!! Sincerely, Diane Brocklesby, George Brocklesby, and Samantha Brocklesby"
"I greatly appreciated being treated like a valued customer. Recently some area companies have been treating me with little or no respect most likely because I am still a college student. However, these firms have now lost my business because of the way they treated me. I thank you for respecting me as the adult consumer that I am." "Secondly, your service was prompt, friendly, and informative. I was glad to be included in the process and consulted before any maintenance was performed. I was amazed at how quickly you took my truck into the shop and how swiftly the parts arrived from your warehouse." "My compliments to Rob Steiskal, manager, and Barry
Conrad, Owner. Please continue to run your Meineke Discount Muffler Shop
in this fashion. It was well worth my drive to your facility. I will certainly
be back again and I will be sure to send more customers your way."
"I just wanted to comment on the excellent customer service
that I receive each time I go to Meineke ( in Columbia, MD). Everyone
is always very pleasant, especially Tony and Damien whom I deal with most
of the time I am in there. It is always a pleasure to go in there."
"Two thumbs up to Joe and the staff at the Charlottesville
(VA) location. Everyone was polite and courteous and Joe had me in and
out in a very reasonable time. This was my first Meineke visit and I will
surely use Meineke in the future. Thank you." "I have had my car into the Meineke in Charlottesville
a number of times. I just wanted to report that the service at my local
shop is great. The guys there are warm and friendly and when both my roommate
and I tried to compare local prices, Meineke has come up as a better deal
than anywhere around in both brakes and mufflers."
"I have been patronizing your business for the past
10+ years and I have never been dissatisfied. In fact, no matter what
location I go to, your service people consistently maintain the highest
level of service integrity I have ever received from the automotive repair
industry. Whether it's the location in Downers Grove, IL that I went to
with my prior vehicle (11 years old - 3 mufflers all total), or the (Hattiesburg,
MS) location I went to today and in the Spring about brake and muffler
work respectively, I'm continually impressed with the level of honesty
I receive regarding my brake and muffler repairs. Quality service from
quality personnel across the country - I've come to expect no less from
your company.
"I was driving home on a Saturday night and noticed
a loud dragging noise coming from the muffler. The next thing I heard,
part of my muffler fell off and into the road. I woke up the next morning
and attempted to call my local Meineke store. I was almost certain no
one would be there because it was a Sunday. A gentleman answered the phone,
I explained the problem and he told me he could fix it that day in 15
minutes. What amazed me was, they only fixed what needed to be fixed.
From now on, when my car needs repair I will most certainly be taking
it to Meineke!!"
"Last month, I had my pickup inspected at a local service
station. I was told I needed a new muffler. I then took it to Meineke.
One of your technicians explained "weep holes" to me. The owner
of the local service station was visibly upset that I went to the Meineke
shop, ready to buy a new muffler and was told I do not need one. I later
learned that he is the type who would have sold me something I did not
need. So, last week when my wife was concerned about her brakes, I naturally
took them to someone I trusted, the Meineke store on Raeford road. They
explained to my wife that the problem was cold, condensation, and dust
on the brakes. Apparently, they cured the noise in her door too, without
mentioning it. All this, both visits, were at no charge. Both times I
was ready to spend money and both times I was not charged one red cent.
It would have been very easy for them to charge me. I can not tell you
how much I appreciate the honesty and professionalism of all these young
men. It is such a pleasure to write you about how well I was treated here.
Please pass on to these folks a "pat on the back" and a thank
you from a customer who plans to come back whenever I need good service.
Thank you."
"A note here to give some well-deserved praise to the
West Wendover Meineke shop, especially Dan Tackett and a shop technician
whose shirt sported the name (I kid you not) "Bubba". These
gentlemen turned my rough running, noisy vehicle back into a sweet machine
that I have confidence in and should go another 50,000 miles. But moreover
than the timely job well done which I expect from any establishment I
do business with was their forthrightness, honesty, friendliness and helpfulness
- things that cannot be easily quantified, but are nontheless quickly
sensed. These fellows have earned a slap on the back from me and some
positive recognition from Meineke Corporate."
"I have gone to the (Newark, DE) Meineke location about
10 times with different vehicles over the 14 years I have lived in Delaware.
I have always received unbelievably great service and walked away feeling
like I got a great deal, and was treated the best I could have been. It
is very rare that you find any automotive businesses that are fair, fast,
customer oriented and extremely helpful. This Meineke is all of those
things. I feel it is my obligation to finally send something to let others
know what an awesome franchise you have there. I have recommended more
than 20 people to this store, and will continue to do so. Thank them,
and thank you."
"I am writing about the excellent customer service
by Lisa (at the Waldorf, MD Meineke). She was very friendly and accommodating.
I very much appreciate her honesty and professionalism during my transactions
at this particular site. Employees such as Lisa are the type of employees
who are definitely an asset to your business' reputation at Meineke. I
will surely return for any service I may need in the future, and spread
the word to others making them aware of your site.
You have a great bunch of people (at the Ft. Walton Beach
Meineke), very friendly and very professional. I will recommend them to
anyone who needs that kind of work. I was very satisfied." "I have had my Caravan serviced twice at Meineke shop
(1125). After 24 years of moving around in the military, I've probably
had more nonsense fed to me about car repairs than I want to think about.
Mr. Roberts and his crew have been honest and timely with their dealings
with me, fixed the problem each time within the estimated cost, and in
the time they said it would take. In today's auto repair world, that is
a rare experience. I highly recommend this shop to anyone needing service"
"I know that usually your office revieces emails/correspondence of conplaints (being in the customer service-accounting field myself) it is common to always expect the worst. However, I am please to say, that on the contray this email is totally the opposite. I just wanted to take the time to share with you, that I had my car towed to your Meineke location at 6447-a East Independence Blvd (this not being the first time, I have had my car serviced there on other occassions), but this one particular time was really special to me. My car stopped on me the morning of Dec. 28th only during my attempt to make it to your location for service on my car. To my dismay, my car did not make it. I had to contact AAA to tow my car not even a block to your location. The manager of that location (Chris, I do not have his last name) has always provided me with EXCELLENT customer service, he is always willing to help, always pleasant and very understanding. The type of service you expect but usually never receive. Chris, actually made, what started out as a bad day, turn into something pleasant. I wanted to share that with your corporate office, because this is just the type of customer service this world needs, and Chris is a perfect illustration of that. I do plan to do a formal letter to forward to your corporate office as well as the office location on Independence blvd.
"Thanks to the technicians at the Cranberry Township,
PA facility. On our return trip to NC yesterday, the exhaust system on
our car broke so we stopped for repairs. We were back on the road in less
than 45 minutes with a new tail pipe and heavy duty muffler. These technicians
made a special effort to get us back on the road. They were very professional,
the workmanship was excellent and the price was great. George Foreman
tells the truth and I will return to Meineke if I have similar problems
with any of my other cars."
"You need to change your TV commercial with George
Foreman. Why? You overlook a great opportunity to increase your
revenues at least 50% for car owners like myself.
"I recently had an experience at a car repair/maintenance/lube shop that I have never heard of before. I walked into Mr. Brian Champagne's business at about 9:30 AM on a Thursday. I needed an oil change, or so I thought. It turns out that I also needed new breaks on the front end. I had class at LSU, which is about 5 miles from the shop, at 10:30. Mr. Champagne made a generous offer to bring me to class and have someone pick me up from class because I would be out of a vehicle. I told him this was unnecessary, and he changed my oil, left my ticket open, and allowed me to return 5 hours later for the break job. I returned at about 3:30 PM and it took Mr. Champagne's employees about an hour to fix my truck.
"I just wanted to take the time to say how great the customer service was at this Meineke Car Care Center. Ren Perry and Ray Moyer went out of their way to meet my automative needs. I really appreciate their professionalism!"
"Excellent work and professional service. People were terrific. Workers stayed after hours to ensure my brakes were working correctly and that I would be safe driving home. I highly recommend Meineke sevice."
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"I
just wanted someone at Meineke to know I was pleased with the friendly,
professional service given by Tony, Pete and Chris (at the Charlotte,
NC Meineke). After they replaced the resonator and muffler, I came back
because of a bumping noise I was hearing under the van. Chris and Pete
took the time to test-drive the van, and solve the problem by removing
the spare tire from under the van and putting it back on correctly so
it was snug.
"I
recently had some work performed at your Meineke Discount Muffler Shop
in Elsemere, DE. I would like to bring to your attention the outstanding
service that I was given there. I recently had a new set of catalytic
converters installed at another local shop. After the other shop completed
the job, I had some pretty bad exhaust leaks on my way home. I checked
the car out and found that they had botched the job bad. I then stopped
at your shop and Mr. Frank Anderson looked at my car to see what was going
on. He explained that the other shop had tried to spot-weld together my
rear flanges without much success. They had even destroyed the flanges
by welding to them, so the only option was to cut the bad sections out
and replace them with a custom piece of pipe. It was a little late in
the evening when I stopped by and Mr. Anderson explained that it would
take more time than he had that day because the shop was closing soon.
I made arrangements to bring the car back in a few days in the morning
and in little more than an hour, Mr. Anderson along with a helper also
named Frank, fixed everything. I was very impressed with his professionalism
and the thorough job he did by checking everything out and running the
car on the lift to make sure everything was OK. Mr. Anderson is indeed
an asset to your organization and I believe he should be recognized. This
Meineke shop will be first on my list for any of the services that are
provided there and I will highly recommend them to others." 
"I
had store #877 install rear brakes and rear wheel cylinders. Thank you
for making coupons available on your web site. I used the coupon. I
inspected the work done by John D., the mechanic. I was very impressed
with how clean the job turned out and the quality of the job. When I
see someone do such a quality job, they should be recognized. There
are so many businesses that use deceptive practices and shoddy workmanship,
it is refreshing to see quality work."