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"Thanks, Meineke."Comments From Meineke Customers in the Northeast United StatesI am an extremely happy customer at car care center #533 in Salem, NH. I do not know the names of the staff, but they are fair and efficient. I recommend this shop often. I took my miata in for some belt changes... On the way there my headlight went out on my SUV. I mentioned it to owner and he corrected/replaced the bulb right then and there! No scheduling just right then and there! Boy, THAT'S excellent customer serivce! I already told 5 people I work with what a great thing he did for me! Thank you SO MUCH!!!! I am very happy with the honest and fair treatment I received from Paul and Chris. They provided me with great and timely service each time I went. They were very honest and informative which helped me make the appropriate decisions. I'm glad I have found a place to trust, and won't take advantage of me due to my inexperience with car repairs. I just wanted to say what a wonderful experience it has been for me at Store #538. Randy, the manager, is always helpful and courteous toward me. I have never felt more confident in an auto shop!! Great work! A new loyal customer! I am very happy with the honest and fair treatment I received from Paul and Chris. They provided me with great and timely service each time I went. They were very honest and informative which helped me make the appropriate decisions. I'm glad I have found a place to trust, and won't take advantage of me due to my inexperience with car repairs. I want to compliment Matt from Center#536 because he took the time and courtesy to help my Mother with a converter problem. Matt called several times to explain the process to my Mother as she was in the process of replacing the converter-flex pipe. She is so pleased that she has found a Center that she knows will not take advantage of her and will take the time and care to help her with her car care needs. I wanted to comment on the excellent service I recieved at the Cherry Hill location. Todd was very polite and willing to help. He answered all my questions and was not pushy. He made me feel like I had options. Since i was so pleased with Todd's great customer service,I will now only go to Meineke for auto service. I went into this Meineke for a simple oil change and front brake pads, and I left with my front and back brakes practically new. I did not know about the problems with my brakes, but this store explained everything to me in terms I could understand what was going on, the safety issues, and even called me back three times to break down the costs and figure out what I could afford at that time. Each time I received a call, they had found a new discount or way to save me money. To top it off, they even drove me to and from work while my car was being fixed. I appreciate everything that they did for me, and I will continue to return to them for their high quality of customer service and care. I just wanted to comment on the great job that the guys at the E. Market St. location in York, PA do. They have worked on my vehicles for years and I have sent other people there; a center they can trust and always feel welcomed. Thank you again Bob, Andy and your awesome team of mechanics!!! Heather Dear Meineke - My husband, daughter, and I would like you to know what an outstanding manager you have in Robert Steiskal. He has taken care of at least four of our cars over the years and has done an absolutely outstanding job every time we've brought one in for repair or service. Rob is pleasant, genial, conscientious, and honest. His knowlege and advice is always on target. He keeps our vehicles running right; more importantly, he keeps them running safely. If the repair needed is something his shop doesn't offer, he even knows the right place to recommend and he's always right! He always goes the extra mile - he even got the squeak out of my car door when I couldn't (without my asking!). I tell everybody I know to go to Rob and Meineke for car repairs. We are grateful for Meineke, who employs wonderful people like Rob, and we are blessed to have a man like Rob look after our vehicles. Thank you so much!!!!! Sincerely, Diane Brocklesby, George Brocklesby, and Samantha Brocklesby: ***** satisfied customers***** Twice now I have had work done on my vehicle at this shop. I must tell you that everyone at this facility is very professional, courteous and caring. My brakeline started leaking on my way home from work on Monday evening (12/26/2005 after 7pm). My son called this 'Care Center'first thing in the morning and the manager said to bring it up as soon as we could get it there. Called AAA and they towed it there. It was done in one hour. My worries were over. I very much appreciate all their hard work. A wonderful team there. It's not the first time I had work done there and it won't be the last. Thank you. PS I have a white car and there was not even one speck of dirt on it when they were done. Cudos!! In today's business world it is often difficult and stressful to find a mechanic with the integrity and the knowledge to efficiently repair a vehicle. Consumers often end up spending too much time, energy, and money searching for a mechanic that won't "take them to the cleaners." Well, the search is over! If you live in the Long Island area, it would be worth your time to experience the service at the Meineke in Port Jefferson Station. The owner, Tara Hubner, is a savvy businesswoman with only one thing on her mind, excellent car service. Her approach to customer service goes well beyond the extent of making a deal. She is polite, honest, and truly cares whether or not you return to her shop. She is more than supported by her right-hand man, Skip, who brings with him a wealth of knowledge with regards to your car. If there is a problem, Skip will find the solution. His friendly, straightforward personality lets you know exactly where your car care stands. He takes his time explaining the possible problems with your vehicle and provides you with a solid solution. I would highly recommend the Meineke experience at the Port Jefferson Station shop. If you want a good deal and reliable service, there is no safer place to be. A Proud Customer, Chad Dear Meineke - My husband, daughter, and I would like you to know what an outstanding manager you have in Robert Steiskal. He has taken care of at least four of our cars over the years and has done an absolutely outstanding job every time we've brought one in for repair or service. Rob is pleasant, genial, conscientious, and honest. His knowlege and advice is always on target. He keeps our vehicles running right; more importantly, he keeps them running safely. If the repair needed is something his shop doesn't offer, he even knows the right place to recommend and he's always right! He always goes the extra mile - he even got the squeak out of my car door when I couldn't (without my asking!). I tell everybody I know to go to Rob and Meineke for car repairs. We are grateful for Meineke, who employs wonderful people like Rob, and we are blessed to have a man like Rob look after our vehicles. Thank you so much!!!!! Sincerely, Diane Brocklesby, George Brocklesby, and Samantha Brocklesby: ***** satisfied customers***** I am writing this letter to you today to express how professional and dedicated George and Zvi are when I am greeted at the Patchogue, NY branch location. These guys go above and beyond the call of duty when it comes to customer service!! Of course no one wants to pay for car care, but we all have to do it. They are very friendly and are working constantly and consistently to make the customer's wait time as minimal as possible. They don't just tell you something is wrong with your vehicle, they show you the problem...I like that alot!!! In addition, the mechanics usually go unnoticed and I would like to thank them for an outstanding job too! I sincerely hope this letter goes to their Regional/District Manager as well as a copy to them and to their personnel folders. These two are the backbone of the company and you should be proud to have them on Your team. Sincerely, Mr. Henry S. Tateosian I wanted to express my thanks to Charlie Duncan and his crew for outstanding
service and true professionalism for my first, and more to come, visits to
Meineke Car Care Center. I am pleased to write to the Corporate Office of Meineke and tell you about the great help and care provided to me by Tasha Irwin and her crew at the Newburgh Car Care Center. I was returning to my University from a summer's archaeological excavations at a site in New York last August. My old Ford Ranger lost its clutch almost as soon as I headed west on the interstate highway. The truck was loaded down with archaeological gear and I was on a tight deadline to return for the start of the fall semester. I also had a passenger to drop off in Milwaukee, Wisconsin. From the side of the road, I began to call local shops. Most of them would not even work on a truck that was over 15 years old and more than 300,000 miles. My passenger and I were stranded with no cash, 1200 miles from home, carrying scientific data and equipment. The situation was a disaster! The tow truck driver arrived on the roadside and he began taking us to the Ford dealer, who had very reluctantly agreed to look at my rig. The driver gave us an honest assessment of the situation- that we should go to Meineke. We took his advice and he towed us to Tasha's place. She agreed to fix the clutch. But her crew went way beyond that simple task. In less than 24 hours, Tasha's people pulled out my clutch, found the needed parts, completed the repair, and had me back on the road by 6pm the next day. I dropped of my passenger, delivered the gear and project materials, and arrived in plenty of time to give the "Welcome to University" lecture to all the newly arrived 1st year students in orientation. Ms. Irwin's staff worked extra hours and really pulled through for me in my crisis. They were honest about their work and clearly went above-and-beyond their regular duties to get me back on the road. I'm sorry that I've been so delayed in relaying my story, but the academic year just concluded here and I'm taking this time to catch up on my belated correspondence. Please contact me at any time if you have other questions about my experiences. Best, Tim Scarlett I want to thank the young man, i think mgr., My name is renee, and i sent my mother there, and they made sure she got the right brakes, and they were getting ready to close within 2 hours, but still took her immediately, and explained everything to me and her about the brakes. I wanted to thank them, but I trust you commend them due to this letter. They went out of their way to accomodate my mother, with exceptional service, and at the last minute of closing. thank you On May 21st I took my car to the shop to address my pulsating of the brakes. The remedy was replacing the front brakes and rotors, which the shop did on that date. The problem was still there, so i was told to come back on monday to look further, as the shop was closing for the day and there would be no harm in using car. Because this was my first time using this shop I became cautious when I was told the problem was probably the back rotors also. I felt like I should check with the shop that normally has done work on my car to verify what meineke was telling me. Well What the pontiac shop said was the knew rotors meineke put on were warped and the back brakes were fine. I felt very confused at this point, but I had to believe the pontiac shop because of my history with them. I went back to meineke and they happily turned my front rotors for me, but they once agin said they would like to examine the back brakes because they feel that's the problem. I decided to let the pontiac people put new back breaks on my car even though they first said the back breaks were fine. Well they were wrong and I now I feel bad that I called to ask for your assistance in helping me resolve my problem which I thought was from Meineke. The false information was from my pontiac dealer not meineke. I'm sorry and I hope that you make a note of this for your kingston shop. Yours Truely, Joe Cashara The staff at Meineke did an excellent job with my car. They replaced the rotors
on the front axle, rotated and balanced my tires, and did the state inspection.
The manager of the shop especially had excellent customer service skills. I was
amazed - you don't get that kind of service these days. The total bill was very
reasonable and my car runs great! Thanks! When I came home from school his car was making a horrible noise. My Dad was gone overseas in the Navy. I asked my mom to listen. She said it was my muffler and we needed to take it to Meineke. Well, Meineke is 2 towns over, but she insisted. We made it there 5 minutes before closing. They not only took the time to look at it, but stayed after to repair it. I may be only 17, but am now a loyal customer.
Service and workmanship were excellent.
I'm writing to express how impressed I am with the wonderful professional
service I recently received at Meineke shop in Milford, CT. Our vehicle is
a wheelchair van. Mr. Ross Hiltz at the Meineke shop came to my home,
temporarily secured the old exhaust system and drove the van to the shop for
repairs. The repairs were reasonably priced, and quickly made. Mr. Hiltz even
offered to bring the van to my home, which was greatly appreciated as my wife is
immobile, and on that day I was home as caregiver. Your Milford Meineke shop
sets a high standard of customer service and I am extremely grateful. George
Foreman himself should be proud of these guys! Thank you very much! Hello Meineke. I just wanted to let you know it's been another year of truly stellar service. The guys at this station are always on time, helpful, and easy to talk to. I'm an outside sales rep so I am driving approx 100 miles a day which means I see the guys at Meineke frequently. I have never been happier with a service station and I wanted to make sure you knew that. It's very rare that I sit down and write a company about my positive experience. In fact, Meineke is the only company I've ever written too in the car industry. Thank you so much for hiring such excellent mechanics. The garage manager who runs the desk is especially courteous and I thank you for that! Best regards Jess I was 75 miles from home and my brakes went. I pulled into Meineke because of their reputation, and your reputation superceded what I expected. Great service, knowledgeable, courteous and great price. Thanks, Mark Mr. Walker...I feel certain that you receive numerous letters commending many of your Meineke Franchisees, however, I wanted to take the time out to tell you how much I appreciate both Joe Cappadona, Owner of Meineke Care Care Center in Quincy and his manager, Bob Karlin not only for the service they provide me, but for keeping me updated as to what my needs are. I know how to open my car door, insert my key into the ignition and drive. When it comes to the mechanics of a car...I leave that to the experts. That's what I think about these two men who have made me feel at home at the Meineke Car Care Center. Jannette, Customer. I can't sing enough praises of Larry Matarese, the manager of your Huntington Station shop. I was initially hesitant to go to the big name shop, but was very pleasantly surprised to find the best service I have ever received ANYWHERE. Larry epitomizes what customer service managers dream of instilling in their staff; although his gift of customer service clearly comes naturally. From how he answers the phone, pleasantly provides directions, patiently and expertly describes a technical problem to a non-car person, and even caters to the needs of customers in the waiting room - Larry is a tremendous asset to your organization. It is because of Larry (and the outstanding car care his staff provides) that I am now a devoted Meineke customer. I hope you recognize what an extraordinary and rare asset you have in Larry. If you found a Larry for every one of your shops, there would be no competition. Many thanks, Domenica de Fazio. Dear Sir/Madam; Your Meineke store #258 has done it yet again! It has PROVEN to me why Mr. Bob Gerstacken and his crew is one of the ONLY TWO automotive shops I trust with my family vehicles ('97 Chevy P/U, '00 Malibu, '01 Camaro). While my wife's Malibu was in for service, a cracked gasket was detected AND DIAGNOSED correctly. This was done while the vehicle's extended warranty was still in effect. The repairs I received under warranty would have cost me a small fortune, if it wasn't for the likes of Bob Gerstacken and his professional/able staff of Eric, Rob, John, Kenny, Chris, and Ed. I continue to rave about how well I have been treated at Meineke store #258 to as many friends I can. Your corporation can be proud of the way I, my family, and my friends have been handled by them. THEIR HONESTY IS ABOVE REPROACH - something I can RARELY state concerning automotive repair shops. As far as I am concerned, Bob Gerstacken and his men are NUMERO UNO in my book!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please, somehow if possible, let those professionals in store #258 know how confident this customer feels when driving one of his family vehicles into their shop. Thank you for your time. Please call/write me if you have any additional questions concerning this letter of praise. Steve I have never had better service in my life! Paul, Deb, and Bob went out of their way to repair my vehicle in the most cost efficient manner possible. They truly put the customer first! Sincerly, Jackie My husband and I were traveling in our Motorhome for a long weekend. Our motorhome broke down. Needless to say, it put a wrench in our plans. We went to the Ford Dealer on Monday the 9th and they could not help us as they do not work on Motorhomes. We went to Meineke down the road and spoke with the Manager Dave Hurd. Even though they were very busy that day and had a full schedule, Dave spent time locating the part we needed to have it delivered the same day. He then worked on the vehicle himself and made sure we were able to pull out of their shop by 6:00 p.m. that night. We are very pleased with the service Dave Hurd gave us and would like to express our great thanks. You are very lucky to have a someone like Dave Hurd working for and representing your company. Our experience may have caused problems in our vacation plans but we both had to be back to work by Wednesday. We were over 4 hours from home and we were unpacking by Tuesday afternoon thanks to Dave!!! Thank you so very much!! I want to commend your store manager, Sue Whitacre, for being so informative and willing to help us fix the leaking exhaust pipe connector and broken tailpipe hanger on our Ford van at a minimal cost in time and money. As a retiree, I'm glad I didn't have to have an entire new exhaust system installed, as we might have done if we had taken it to our Ford dealer. Thanks, Sue! I just wanted to state that Keith was a great help
with my car today. I was referred by a different car company and
I am so glad I went to this Meineke Car Care Center. As a matter
of fact, they saved me over $300.00 worth of work that was estimated
at this different car company. I also told Keith that I would
be back to get some more work done on my car. I would recommend
Meineke and Keith for any auto problems. I also told him that
I was going home to give a compliment to him and his business.
Keep up the good work--Keith. Sincerely, Maxine I just wanted to thank Meineke of Howell for fantastic
service. I stopped in yesterday on my way home from work with
brake problems. They looked at my truck within minutes. The work
was done right after that in a timely manner and at a fair price.
The entire staff was friendly and professional. Thank you also
to CSR John (don't know the last name) for being extremely helpful!
Our family will definately be back to Meineke of Howell for future
car repairs! Thank you again and keep up the good work. I wanted commend Bill for the great job he did on
my car. He worked extra hard, even staying late, to have my exhust
problem fixed by the end of the day even though it took quite
some time to locate the correct parts for my car. Bill is extremely
friendly while being very professional. I found Meineke about 10 years ago when I moved
into the area. Tony and his one mechanic (Sorry, I don't know
his name but he has worked on my car numerous times) are just
outstanding. It hasn't mattered what car I have owned, they are
always right on the money. Tony told me years ago, to bring the
car in, if they can't fix it, he'd tell me what's wrong and about
how much it should cost. They have always done so. They have always
given great advice. With one or two exceptions, they have been
able to do the work. Case and point... yesterday my back tires
locked. I had to be towed. Since my car is under warranty, I was
towed to the dealership. I rented a car and went to work. By the
time I got there, the dealership had called stating the emergency
brake was on. I don't use my emergency brake. I had explained
that the tow truck driver had "pumped" the emergency
brake to unlock the tires to get it on the flat bed. I asked them
to take another look. I asked them to put it up on the lift and
check it out. I drive almost 35 miles each way to work and I the
thought of that happening again on a highway was not a pleasant
one. A few hours later I called back the dealership. They insisted
nothing was wrong, it was the emergency brake. Needless to say,
I was not comfortable with that. The tires wouldn't lock for no
reason. I hung up and called Tony. I explained what happened.
I asked if I could bring the car in on Saturday after I picked
it up from the dealership. No problem was the answer I received.
By 11, I was there. After completely taking the brakes apart,
they found the problem. Part of the brake drum had broken free
and had jammed. My car was promptly fixed. He has offered to speak
with the warranty company on Monday, if need be. I wanted you
to know that Tony and his mechanics create an atmosphere of confidence,
trust and loyalty. They are just wonderful. And that's the reason
I will always go back! I had visited your shop to get another estimate
on I first stopped into my local Meineke shop because of the ad with George Foreman,The Champ in it,and I continue to come back for car service because of the way I'm treated as a customer. Most car repair/service or auto dealerships treat women customers as if we don't know anything about cars,but the dealings I've had with both Dean and Eddie at the Meineke Shop in Smithtown,New York has been anything,but pleasant. Not only have they treated me with dignity and respect,but they did not assume because I am female I don't know anything about cars. They explain in detail what my car needs to maintain it being safe to drive,but take the time to explain to me the repairs needed in language I understand. As a travel nurse who has put many miles on my car,the need to maintain my car is a true necessity for me,but also the need not to strain my budget is important,too. I would most definitely recommend Meineke in Smithtown,New York to friends and co-workers. Because of Dean and Eddie,I am a Meineke Car Care Customer for life. Thank you. I went to two different car repairs places before going to your shop. Todd McFeeley waited on me immediatley (I was just a walk-in)and impressed me by saying," let me look at it first." None of the other car places said that, they just gave me a quote. Todd took me over to Jim Allen (the mechanic) to show me what needed repaired. Both guys were nice and to the point. I was very impressed with the service and your company. My car is fixed. It cost me alot less than the others would have, and it was faster. Thanks Hey.... I just want to thank you and your franchise at 1 Main Street Danbury, CT. on all the help they were while I was traveling from PA to Maine. They even arrange a rental car and transprotation after trying to get me on the road again. I had lost the whole system on a Suburban Diesel and there were no parts to be found anywhere on a friday afternoon. Thanks again and hats off to Rick and Walt on a great job of customer satisfaction. Meineke needs more people like them. Paul This Meineke Store represents the "best" in service to it's customer base that I have ever encountered (Over 40 years of various auto maint. utilized). All service organizations can take a page from Scott Minghenelli's book of service to his customers. Many thanks to Scott and his fine employees. Sincerely, Bob In May I needed to have new front breaks on my car.
I didn't want to go to the dealer because I knew it would be very
expensive. I had called a friend and she suggested going to Meineke
since she had very good experience with them in the past. Unfortunatly
some mechanics will take advantage of a woman when they bring
in their car for repairs. I called, spoke w/Tom Bullock, made
an appt & brought my car in. Tom was so helpful, friendly,
and professional. He arranged for me to get a ride to work, and
be picked up as well. He had called me at work and told me what
he felt needed to be done. I have had my car worked on before
at other places and have asked for a phone call before any work
was done, but it didn't always happen. Yesterday morning my car
had a problem starting & I had been hearing a squealing which
I thought was most likely the belts. I called & spoke w/Tom
again. Again he was so accomidating, he suggested I bring the
car in on my lunch, had arranged for a ride back to work. I called
a few hours later. He told me the belts were fine, he check the
battery which was fine and cleaned the cables. He said there was
no charge since he didn't do anything. I know for sure that if
I had gone to the dealer they would have changed the belts even
if they didn't need them & it would have cost me more then
and arm & a leg. Again Tom was very professional and had gone
out of his way to help me. I cannot praise Tom enough as to how
helpful, and professional he was. He certainly goes out of his
way to accomidate his customers. I would highly recommend this
Meineke location to anyone that askes me. I just wanted headquarters to know how pleased I
am with the consistently excellent service my car and I receive
by Dave and the professionals at Center #207. I would like to acknowledge one of your employees as outstanding. Mario, at : Meineke Shop # 1074 241 MONSIGNOR O'BRIEN HIGHWAY CAMBRIDGE, MA 02141-1258 (617) 628-3300 Cambridge/Somerville Line-Across from Twin City, was indeed outstanding. He was honest and gave me the advice I needed. These are qualities that I began to think were extinct in mechanics of today. Due to his honorable service, I will now patron Meineke with all my automotive needs and refer other people to your company as well. I hope everyone in your company has his character. In conclusion I strongly recommend Mario for any reward, raise, or acknowledgement your enterprise offers. He should be encouraged and honored for representing your company as a professional, knowledgeable, and honorable place to service ones automotive needs. With guys like Mario, you don't need George Forman. Sincerely, Julian (Customer for Life) I wanted to thank and commend your staff at Meineke's on Frankford Avenue. I believe the manager on duty that day was Louis. My family and I came to your shop with apparent brake problems. My wife, children, and mother in law were all treated with the utmost courtesy. During our drive on Frankford Avenue, the brakes on my Caravan suddenly malfunctioned. I stopped at you shop and the staff conducted a thorough inspection. First, one of the mechanics did a rest drive. Then your staff disassembled my brakes and checked them for any problemns. Finally, your manager took me into the shop area to show what had been done. At every step in the process, we were treated with a courtesy and positive attitude that went beyond professional responsibility. It states in your advertisements that you service and care for brakes, mufflers, axles, CV Joints, alignments and the like. I would have to disagree. After experiencing the service at your Frankford Avenue shop in Philadelphia, I would say you service and care for your customers. It is very apparent that the very excellent quality of your work stems from that commitment Bruce Supanick I just want to say that my experience at Meineke was great. The repairs to my car were done quickly and the gentleman assisting me was pleasant, helpful and informative. I will return to this Meineke for further repairs my car may need. Thanks, Kelley Cooney My wife and I were on our way from the airport to our home in Pittsburgh, having just returned from our honeymoon. We had been traveling for about 18 hours, and were about 10 miles from home when I began hearing a scraping beneath my car, and some very loud engine noises. We pulled over, and found that my exhaust pipe had fallen down. With the help of a tow truck driver, we made it about 2 miles to the local Meineke. Not only did they do a nice, fast (under 1 hr) job patching the pipe, but the manager said that because it was coming back from our honeymoon, he wasn't going to charge us! That sort of kindness really turned a bad situation into a wonderful gift. I had never been to a Meineke before, and had chosen this one solely because of its location. You can bet we will be return customers now! Hi, I just had to write you and tell you that the service I recieved at store # 788, in Biddeford Maine was outsanding! Here's the story. I drove up to Maine from South Jersey and my car wouldn't start in the campground I was in. I drove up for my friends wedding, and he was getting married that very morning my car refused to start. With help from another person at the campground I was able to get it running again with them tapping on the switch as I turned the key. I called the station and told them about the situation I was in, that my starter gave up on me and I had a wedding to attend at 10.30 am. Well, when I get to the station they have the starter I needed waiting for me on the counter and in NASCAR-like pit crew time replace it lighting fast! So I was able to enjoy a full day with my friends after all. I can't tell you enough how impressed I was with the service and they were all very friendly and undertstanding about the stressful situation I was in. They really saved my entire trip that morining. What a great bunch of guys working there that day, the entire crew. Friendly, fun, they made me relax and allowed me to enjoy the rest of my day. They turned a tough time into a pleasant experience actually. So please pass this on to them. I can't thank them enough. Thanks guys! All the best, Mike Zanghi I just wanted to send a quick email to let you know
what an excellent crew your company has at your New Rochelle office.
I had purchased a new exhaust system last year and about a month
ago, had been hearing a weird rattling noise. I assumed it was
related to the exhaust system so I gave a call and drove in on
a Saturday morning to get it looked at. Not only did they fix
the problem with my car on the spot with no delay or excuse, they
didn't charge me a dime. I appreciate that kind of service and
respect and can tell you that I will be a loyal customer to this
shop for years to come and didn't want too much time to go by
without letting you know what an asset to your name you have in
New York. Best Regards, Bill Ulmer Your staff at 381 are my heroes. In a rainstorm
while on the NYS Thruway, my windshield wiper came off. After
7 miles, I found 381 and they came to my rescue. They fixed the
wiper, declined any gratuity, and advised me on how best to proceed
since it was almost dark. They were terrific. I thought you would
like to know. Please for I wanted to write to express my satisfaction in the quality service that I recently received at the above Meineke. I took advantage of the $19.95 oil change and tire rotation on both of my cars. Dave and Ryan do an excellent job of running the shop, and they are always helpful in answering any questions. I will continue to use their facility for my car care needs.
Have had nothing but praise for the way Bob (Manager of your Riverhead, NY, Meineke shop) has handled me, the rest of my family and the care and concern he (and his staff) have shown us over the years. I continually send friends and relatives to Bob's shop. His is THE ONLY AUTO SHOP in the Riverhead, NY area I have COMPLETE CONFIDENCE IN. If he says something has to be replaced, I KNOW that is the case, and am NOT receiving some BS story I would expect from another shop. If it is possible, could Bob and his staff in the Riverhead, NY Meineke shop know of my COMPLETE SATISFACTION? Gracias if you could do that.
I just wanted to let Meineke know how incredibly pleased I am with the service at this station. Ryan Rabiger is usually the guy I set up my appointments with and he is so helpful, thoughtful, and knowlegable. I never have to wait for service and the guys are always pleasant. I'm not a big fan of taking my car to get serviced, but I couldn't ask for a better bunch of guys or service. I have been extremely satisfied for a solid 3 years now. Thank you!
I was in your Vernon Shop today for an emissions test that the State of Connecticut requires. I think many businesses have forgotten how to treat their customers, and that is why I am writing to you. The service I received at your Vernon shop was superb and extremely respectful. The service manager, Stu was very courteous and helpful. I requested a specific time for my test because I needed to be home to get my children off the bus. He made every attempt to accommodate my request and treated me very kindly. When the equipment had problems the morning of my appointment, he was up front and communicated to me there may be a problem. I really appreciated the consideration he showed me. Once the Machine was working, Stu fit me in still considering my need to get home by a certain time for my children's Bus. I also would like to acknowledge the courtesy of the technician who performed the emissions test. Norman Stender Jr. was very polite and explained everything to me in a way I could understand. He was pleasant and kind. I don't normally write letters but I left the Vernon shop with such a positive feeling that I wanted to be sure you knew how wonderful an experience I had. I will recommend that shop to everyone. If there is anyway that you recognize good workers, it is my wish that Stu and Norman are recognized. Thank you
I just want to pass along what great care and response I received when I had exhaust work done at this dealer. I was 175 miles from home with a sick truck. The great folks in Mechanicsburg were not only competent and polite but professional and thorough. This is rare today and these folks represent your company very well. Meineke will be my first stop in the future if I have a choice.
I think that the service I received was exceptional! I brought my car in because of a problem with a vibration and rattling noise after I had the exhaust replaced by another company. The other company treated me like I was an idiot and did not want to look into what was causing the vibration and noise. Your technicians not only found the problem, which was a clamp that was installed improperly, but they also fixed it for me at no charge. You have won yourself a new customer!!!
I took my Blazer to Meineke Shop #66 in North Haven, Ct. It needed exhaust work, but I wasn't sure how much work it needed. I didn't know if the catalytic converter was in need of replacement or not. Ben tested it and told me that it was fine, all that needed replacement was the exhaust pipe, muffler, tailpipe and one clamp. The price was just what I'd been told over the phone a few days earlier, although a new catalytic converter COULD have been recommended--and I would have been charged accordingly. I was impressed with the integrity of this Meineke Center, doing only the neccessary work without looking to make more money for the job. The mechanic, Jim did a great job, and I didn't even hear it when he took the Blazer out of the shop. It was a good experience going to this Meineke Center, and I expect that I will again in the future. Thanks, guys! Wanted to let you know that the shop on Germantown Pike in Norristown,
PA runs a class A operation. Friendly, knowledgable managers & mechanics.
This shop def is my top choice for all repairs. Meineke Shop #943 in Gaitherburg, Maryland - Thanks Scot! I
wanted to give the Corporate Office notice of the excellent workmanship and
professional environment of this particular Meineke store. I am quite pleased
with my new custom exhaust system, and intend to use Meineke in the future.
Thank you Scot and Moussa!
I tried to have my explorer repaired at a local car repair shop that I had used many times in the past for engine work.The dashboard check engine light had just come on and the shop wanted to replace my catalytic converters for $500. This light had a history of coming on and when I had the previous garages diagnose the problems they indicated that it was problably an Oxygen sensor which was malfunctioning. So I had been living with this for 70, 000 miles. Since I was in the process of selling the car I needed to have this problem remedied. I called Missey at the Meineke shop and asked if they could look at the car. I take my all of my cars to this Meineke for all exhaust and suspension work. Missey quickly accomodated my schedule needs and took the car in. Within a coulple of hours the mechanic diagnosed the problem, clogged / dirty oxygen sensor, repaced it, and had my car available that same day. I and the new owner were very pleased. I would like to acknowledge Missey's prompt handling of my problem and her professional behaviour and communication. Her technical knowledge of the problem and desire to help make it right and keep repair cost down is greatly appreciated. I am a satisfied customer and I steer others to Meineke as often as possible. Keep up the great work. I just wanted to say how much I love the Meineke in Concord NH. The guys there are super nice, honest, and recognize me and my husband when we come in. They answer any of my stupid questions, never suggest unnecessary work, and have several times brought me into the service bays to discuss work with me. My husband and I own SEVERAL vehicles and we both love this shop. For a chain store to be so full of friendly, honest, workers is rare. Thanks!
I recieved excellent service at this meineke. The part which my car needed was difficult to locate but was driven up from the nearest city personally by the parts manager. I received calls updating me on the progress. I was treated with the upmost respect and honesty which I have had hard time finding in a repair shop. Despite the fact that this shop is not local to me, I will return there when I need repairs done because the service was so exceptional.
I was thoroughly PLEASED with the service I received at Meineke. I just went in for an oil change, I was taken care of promptly, courteously and I was extremely pleased with the $$$. Please keep up the good work. This was my first visit - but it most definitely won't be my last...My tech's name was Chris - Very Helpful!!!
CSR, I was really impressed with the quality service, that I
The staff in the middletown location are amazing. They are very nice and knowledgeable. they always have a smile and are wiiling to help. i will recomend them to everyone like I have done.
I am writing because I want to encourage your company to reward one of your employees for such outstanding service. I got to Vassar College and take my car to be serviced at your Poughkeepsie, New York, Shop #314. Ettore is the manager and he is always so friendly, helpful, the service is fast and I am always happy with the results. He deserves a bonus! Thank you!
I just wanted to say "thanks" for a great experience with "Doug" at the Wexford, PA dealership. I received very curteous, efficient, friendly, service at a great price. In a time when customer service seems to be at an all time low, Doug came through by proving differently. thank you! (signed) Rev. Scott McCormick I just wanted to say that I have never had such an easy and friendly time having my car serviced. Pete De George was very helpful and I recommend the Middletown NJ Meineke to everyone I work with. Thanks Pete and thank you Meineke. Jim
I want to let you know that you
Had a problem with a front brake fade condition after the rotors
got hot. Their tech 'James' rode with me so I could show him how and when
the noise occured. He recognized the sound, re-turned the rotors, and replaced
the brake linings. . .all still withing the 90 warranty period. He asked me
to drive and rode with me to make sure the problem had been resolved to my
satisfaction. It had! Great work.
My husband (Tim) and I would like to thank you for a great service
that Bob (at the Meineke Center in Ronkonkoma) did for us. Bob and his staff
were honest, hard working people and kind. It has been a while since we had
received service like that. We feel that many people today complain about
everything but more people should commend when a job is well done. We just
wanted to thank your staff over at Meineke in Ronkonkoma for a job well done.
They were so easy to talk to and treated my husband with the utmost respect.
We will defintely recommend your services to everyone we know.
I had just recently moved to orange county and didnt know (or
trust)any local auto repair shops. When I needed my muffler (I thought, it
ended up being a pipe to cat converter) repaired I went to shop #481 in Harriman.
They gave me a ride home so I could get my wifes car to go to work and helped
me pick my car up as well - that was my 1st time at this shop. The 2nd time
I needed some repairs I went back with my car (and 3year old son) to get my
repairs. They have cable TV in the waiting room - this was great for my son
to watch cartoons while we waited. As no fault to the repair tech the new
muffler they installed was defective and I returned on 1/3/04. When I went
back on 1/3/04 I was in and out in less than 1/2 hour. Thats great service!!!
I will be a repeat customer for other repairs.
Thanks VERY much to the guys at Hudson Meineke. I thought I had a problem with my brakes, which turned out to be a front bearing. They did a fast diagnosis, had the part IN stock, and were able to make a difficult situation into a pleasant one. I am new to the area and I am looking for a mechanic that I feel I can trust. I can say that I have found it. Thanks again to Hudson Meineke for going the extra mile in the most important area- Customer Service. -JH
Just wanted to send a thank you to the Todd and the group at the Vestal, N.Y. store. My father had passsed away earlier in the day and I needed to get my starter replaced in my nissan altima. It had broken down the day earlier in the bitter cold of upstate New York. His crew went the extra mile to get my car done so I could start the arrangements for the funeral. They were very professional and quick to help me out. Thanks again!
This is a somewhat belated message to commend the work and professionalism
of John Bolin, at the Hershey PA meineke center. I had previously had my car
looked at by an independent repair shop but had some misgivings about the
evaluation. I randomly picked John's shop to have a repeat evaluation. He
was very professional and repaired my car at my convenience despite his difficult
work schedule and went as far as to provide me a loaner car each time until
the work was done. My car runs great reflecting the excellent workmanship
and ability of him and his staff. I cannot speak for any of the other meineke
shops, but i will and have recommended John's shop to people I know and if
I were still in the area, I would have absolutely no reservation about taking
my car back there for servicing. Once again, John exemplifies professionalism,
ability and great customer service. Thank you !
Dec.8 2003 After a huge snowstorm I changed a flat only to have those silly mini spares blow out a block down from store #1074 in Cambridge,Ma.The staff there was friendly,helpful and informative. My options were explained and a quick timeline for turn around was surprisingly met. Very Sastified Customer, David M. Baker
Thank you for first class service! I came into the Meineke center earlier in the week and made inquiries about replacing the exhaust system on an upcoming Saturday. The attendant gave me a time to arrive, a price estimate and told me how long it would take. That Saturday, not only was my car pulled in for service exactly at the time was told but also, the price was correct as well as the amount of time I had to wait for the service to be completed. Keeping one's word in the auto repair business is practically unheard of these days. I know it's such a small thing, but I was beside myself when Meineke delivered what they promised, when they promised and for the price they promised. I've come to expect poor service, inconvenience and shay price estimating. I wish Meineke provided more auto care service centers. If they did, I would never take my car anywhere else! Again, thanks.
I'd like to express how impressed I was with your Rocky Point, N.Y. service manger Margaret Nicosia. She is absolutely AMAZING!!! She is so knowledgeable, she knows what she's talking about - she offers suggestions and alternatives. Aside from being "car wise", she is a pleasant, competent, take-charge person; because of these attributes, I have total trust in her and bring all my cars there. My husband says she knows more that most men. She is definitely an asset to your company. I wanted to let you know how lucky you are having a person like Margaret representing your company. I'm definitely a SATISFIED CUSTOMER. She deserves recognition for a job well done!! Sincerely, Toni Donahue A word of praise for this store#2001. The manger and front office clerk where very pleasant and knowledgeable. I was informed as to what was needed and the cost without any delay. My repair was accomplished in less than half an hour. The store was very clean and the waiting area was quite comfortable. This is a far cry from other car repair shops. No one in Quakertown tried to replace any thing that was not needed. I plan on telling all of my friends about your Quakertown Meineke. They are a credit to you organization. I don't know who the owner is, but he or she did a great job hiring great workers. Now I have a place I can trust to service either one of my two cars. Thanks, Mr. George Weiser.
To Meineke staff and Ayo "Ray" Alonge: Thank you for helping me out with a muffler problem I had with my car. You and your staff went far beyond what most dealers would have done for a really reasonable charge. I was also impressed by your politeness and courtesy. The muffler fell off on my old Mercedes. You gave me quote for the job and kept that rate despite problems that arose with the job. I know that it added additional time and expense for you. In appreciation for your help and fairness. "My father and I were traveling through New Hampshire
when our Dodge Caravan quit on us. We tried several places that refused
to help before we ended up talking to Doug at your shop in Amherst.
When Doug called to order the necessary parts, the store said all their
delivery people were gone for the day. But somehow he managed to talk
them into delivering the parts anyway. For awhile, it looked like Meineke
wasn't going to be able to make all the repairs, and Doug was even trying
to help locate a truck to carry our van home on. Not only did Doug go
way out of his way, but he was polite, professional and fair. We left
both impressed and grateful for his help." "I am Stewart T. Campbell, past commander of American
Legion Post 235, Maynard, MA, member of the Flag Alliance. I would like
to bring to your attention the unique display of the American Flag by
Meineke Muffler in Maynard, Massachusetts. "I would like to express my appreciation for one
of your employees who really helped me out of a jam last night. His
name is Charles Sterling and he works at Shop #1074 in Cambridge, Massachusetts.
We were stranded with 2 flat tires on our boat trailer and Mr. Sterling
helped us to get back on the road even though your shop was officially
closed for the day. I don't know what we would have done if he hadn't
been so kind and helpful. It is a rare thing to come across someone
who is willing to help out a stranger. "I would like to take this opportunity to praise Meineke. The service that I received at this center (in Southhampton, NY) was excellent. The owner, Steve, took the time to tell me exactly what my car needed to pass the New York State Inspection. Not only that, but he showed me and explained to me about the brakes. He suggested that I have the air filter changed and the fuel injection system done. All for only $300.00. The point of bringing this total up is because I was at another station who said I needed all these other things done to pass inspection and the grand total was about $1,200.00 in parts, not including labor. I walked into Meineke and they took my car right away. One hour later, I walked out a very happy person. I work two jobs and I have a very sick little buy due for an open heart in June. So, it is nice to see that Meineke has a heart for the average working mother. Once again, thanks to Steve, the owner, and the mechanic."
"I would like to highly commend the owner and service
personnel at your Kingston, New York store #381. I recently had an exhaust
problem on my Toyota Camry, and the previous owner told me that only
a Toyota dealer could handle this problem. So I went to a Toyota dealer
and was told that the flex pipe I needed would cost over $600, and with
labor the bill would come to over $750! As I walked out, I pointed and
said, "I'm not gonna pay a lot for this muffler pipe!", and
I headed for my local Meineke shop like I should have done in the first
place. I explained my situation to Joe and Jeff who took my car in immediately
and checked the problem. They found an alternate source for my expensive
part, ordered it, and had me back on the road in no time, and saved
me over $300!! These guys are real pros, very friendly and helpful,
very professional, and just a pleasure to do business with. Next time
I'll know where to stop first!" "I would just like to compliment your staff in the
Kingston, NY shop. I brought my car in thinking I needed strut work
or brake work. I was pleasantly surprised that I needed none of the
above after being checked by your technicians. Not only that, but they
did not charge me for this service. In this day and age it is refreshing
to find a shop that is honest enough to tell you the truth and not try
to charge you for unnecessary repairs. Thank you again and in the future
I will be using that shop for any work I may need." "I would just like to make the comment to all the
staff at the Meineke where I had my car worked on, that they are the
best...the customer service was some of the best I have ever seen, and
the custom exhaust system that was installed on my car is the best I
could have bought....Keep up the great work!!!!!!!!!!!!!!!!!!" "Meineke saved me a great deal of money on getting
my car done. I wanted to compliment on the quality and efficiency of
the service. I was in and out with roughly six hundred dollars of work
cut down to about 300 in less than two hours. I definitely think the
guys over at the South Amboy New Jersey station deserve a little applause
for a job well done."
"I just wanted to let you know that my local Meineke shop
is terrific. Good service is hard to find these days, but it still exists
in Rocky Point (NY) at my Meineke. The service people there are friendly,
helpful, resourceful and honest. I am always most comfortable taking
my car there. If there is a "Shop of the Year" award, I vote for them!!"
"I just had to write in and highly compliment the
service at the Norwood (MA) Meineke. I am a single mother of two. My
car died a block from where I worked this morning. Not only did this
shop fix my car the same day AND came within three dollars of their
estimate, they went beyond the call of duty by being extremely courteous!
Thank you!"
I am very pleased with the service I have received today
(at the West Seneca Meineke). After shopping around and getting estimates,
I found Meineke to be the most economical choice for replacing my catalytic
converter. While the other places tried to talk me into an entirely
new exhaust system, Meineke was the only one who told me exactly what
I needed to be replaced - nothing more, nothing less. My car was serviced
immediately at the time of my appointment, and the staff was friendly
and courteous. I'd like to thank them for taking the stress out of my
latest car repair."
"I would like to comment about the wonderful service I recieved at the Saugus location. Kirk Neumann and his staff were very friendly and helpful and I trust that they tell me the truth concerning the needs of the car...they don't try to sell just to "sell" and they are always very efficient and fast getting the job done. I will drive all the way from Boston to get my car serviced there!!"
"I would just like to say that I had an emergency repair that needed to be done on 12/08/06 and all the dealers couldn't look at it for several days but Roger at Meineke said "bring her down" and they did an outstanding job. Even after making an error they fixed it free of charge and got the vehicle to me today 12/12/06 and I couldn't be happier. My fiance and I have been having service done at this Meineke and we can't be happier. I just think these guys need some recognition for their dedication to customer satisfaction. Thank you. "
"My family discovered Meineke last year and we are completely satisfied with the stellar service Jerry and Greg deliver. My wife, children, ex-wife and her friends love the quality performance Jerry has to offer. Thank You!"
"I wanted to express my thanks for all the guys at Meineke. They did a great job on my car when the breaks went on me, they did the work in a timely fashion and for that I am very greatful. My husband and I have been taking our vehicles to Meineke for years now, and never had any problems. We only trust Meineke when it comes to our vehicles. Thanks you so much for excellent service." "Thank you so much for your kindness this morning. I work at a flower shop. When I got to work, I made you this arrangement." "This location is by far and away the best I've ever visited. Dave Farris and his team are kind, genuinely customer-oriented, and have a lot of integrity. I won't consider taking my vehicles anywhere else. Thanks for offering such a great business in our area. " |
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"This
is to let Meineke know that the dealer located at 5970 Scarborough Blvd.
In Columbus, OH deserves a special Thank You. On January 21st, I was enroute
to the Pittsburgh Hospital (Presby) from Cincinnati, Ohio. While leaving
I-270 on the on-ramp to I-70, I encountered a large pothole that blew
out a RR tire. Pulling off on Brice Road I spotted the Meineke and limped
off into their parking lot requesting a new tire. I told them I was in
a hurry (because of the emergency). The rim was shot so they put on the
spare. After making two quick calls I turned around and was told "No
charge, Hope your wife is OK" and I was out the door. It is not every
day you get Kind and Courteous service. If you send them this message,
let them know everything turned out OK."
"All
too often we are quick to badmouth someone or some company that we think
does us wrong. Well, In this case, your Eatontown store deserves a feather
in their cap. I called Charlie with a Cat Converter problem which needed
immediate attention. He was courteous and down to business all in the
same sentence. Not something you find today. I was in the facility no
longer than 30 minutes, start to finish. They did a fantastic job and
are a credit to the Meineke organization."
"The
Monday after Christmas, my wife and I set out for what we hoped would
be a trouble free visit to our daughter and granddaughter's home in North
Carolina.