Meineke Car Care Center -- Customer Comments -- Midwest USA

I would like to let you know of the exceptional service I received at Meineke 7290 W Washington St in Indianapolis. I have taken my vehicles there for service now for about 2 1/2 years and I am extremely satisfied every time I have service done. In particular I would like to commend the Manager Howard Jines. Howard not only is a very nice person to deal with, he is also honest, fair and really goes out of his way to make sure that all of his customers are satisfied. Howard should be commended along with his entire staff!! They are a great bunch of guys and they do quality work, which is so hard to find these days. I have recommended Howards store to all of my friends and family, and will continue to recommend them to anyone I meet that is in need of car service. Kudos to Howard, Herb and all of the guys at Meineke on Washington!!!

I just wanted to say how nice the workers were at this meineke on telegraph that I went to for an oil change...after the oil change i went to go pay and I was happy to hear that the oil change was on the manager. another thing i really appreciated was how they didnt push me into buying things for my car to run better, i cant say how many times i go to other place to just get an oil change and they try to talk me into a hundred different flushes and other services...THANKS SO MUCH AND I WILL ALWAYS GO HERE NOW!!!!!!!!!!!!!!

After having some repairs done in November of last year, my wife was concerned about exhaust fumes that she smelled in the passenger compartment. The manager, Tim, immediately encouraged use to bring in the vehicle, and he did discover two leaks in the muffler and one at the gasket, which he promptly fixed. He made things right, promptly and professionally. We'll be back - he's earned our trust and confidence.

I want to thank the manager Angelo for the great customer service that I received. I actually waited for this shop to open in our neighborhood to get some choice. I am glad it is there. Jim

As a female, I know that I have been taken advantage of many times by mechanics; but I have always had a very good experience at Meineke. I was treated with respect and all repairs were explained and physically shown to me which I appreciate immensely. I will continue to go to Meineke for the great service and the quality of products that they offer.

I just wanted to take a moment and say what a great experience I have had each time I have taken one of my cars to the Meineke on Montomgery Road for service. I have been there several times and the staff is always helpful and the work is always done quickly and at a great price. They are to be commended for a job well done.

I would just like to thank Phil & Jose for a great job that they did on my car.I usually don't take shops advice,but today I did.Thanks guys!I'll be a returning customer! Thanks for the advice on the belt,I feel very safe at your store.Thanks again!

This was the absolute best service I have ever received from a repair shop. I will tell everyone about my experience with them and will be bringing my car here exclusively for service in the future. Outstanding!

I want to let someone know that I recently had car trouble, and was 45 minutes from home. Nobody could help me at the late hour I needed it - (3:30pm). I stopped at the Meineke at 3702 West 86th street, Indianapolis, In 46268. I was not only helped by Anthony Ramella, he was polite, honest, and speedy. He fixed my car, and told me about a very serious issue I could face without another repair. He apologized for not being able to get the part as fast as I needed it, but made sure I realized I needed to get it fixed. I was so impressed, that I took my car not to my regular mechanic, but to another Meineke, near my house. I have spent $500.00 plus in 2 days at a Meineke store..And will continue to bring my car to your stores. Anthony, is a value to your organization... As I am sure the mechanic is that fixed my car. Thank you, Thomas

I work for childrens hospital here in columbus and I found a flat tire from me running over a nail. I live 20 minutes from work and was able to take back roads to this meineke at 6:00pm. The manager Mike Barth was kind enough to patch/plug the hole in my tire, even though they had a the rest of the day booked and only one technician working. And he did it very quickly with no charge. Now, I'm sure this doesn't normally happen, atleast not to me and I wanted to say thank you to him again and to Meineke for hiring good and compassionate people like Mike! Paying it forward, Dawn

Meineke Car Care Shop #1377 was outstanding to help my husband as he was having a fatal heart attack on Dec 2, 2005. The staff of Tim and Erin were unbelievable. They assisted by calling 911 and kept his airway open. Unfortunately my husband passed away. They continued to help me by driving my vehicle to the hospital and making sure I was comforted. They assisted with helping me to call family. I will always remember how much they help my husband and myself during this difficult time. Please note these employees, Tim and Erin deserve special recognition for going far beyond just being a car care center. Thank you so very much.

The 1960 Lincoln that I own is our families fun summer car. Its a convertable that every year requires alittle TLC prior to summer drives. I wanted to recognize one of your associates at your 195 Car Center, Curtis Moore. I met Curtis a few weeks to having my work done at your car center. He discussed the solution, two new resonators, and John your manager provided an attractive price offer. I came back to have the work done yesterday knowing that Curtis was the mechanic for the job. Curtis took this task and turned it into an " piece of art". The exhaust system is better than when it let the show room doors forty five years ago. Having owned my own business I recognize the value of employees who take great pride in their work and represent your company in a positive light. Curtis Moore and your team have certainly earned my business going forward. Thanks again for making this task a very positive experience, Carl Mathews

Matt and the guys at the Bluemound Rd. center in Milwaukee was extremely helpful in getting my car in order quickly and I was impressed by their professional and friendly attitude, I felt at ease elaving my car with them, and I will be back! Thanks

I took my car into your shop to have an oil change and a state inspection. For the past 5 years I have used Firestone. I did not like the way Firestone treated me and felt they took advantage of me so I asked around about where I could take my car for the state inspection and was told by several people to go to meineke that they are fair and won't take advantage of people. When I walked into your shop on telegragh I was greeted by a man named Bill he was very polite and professional. They did the state inspection and oil change in a resonable amount of time when they finished Bill told me that I needed a new light bulb for my brake light but they did not have one in stock within 10 minutes he had one delivered and my car was done within 15 minutes. Thats what I call service!!!. I thank Bill and his staff for making my experience a good one and I will recommend them to anyone needing car care. Thank you, Nancy Matlock

I just wanted to call and compliment you for friendly and professional service. The Meineke shop I visited found a receipt after 3 years and that allowed my service to be covered under warranty. They also helped with credit appliction and made the car safe to drive.

This is my second vehicle I have taken to Meineke for brake work and I must say as a female, I am always a little nervous about being "taken for a ride" but I have been extremely satisfied and impressed with the staff at the Normal IL location. The work is done promptly and the value is unmatched. Consider me a customer for life!! Lisa Moran Bloomington, IL

VERY courteous and quick same-day service. One of the chaps there, "Craig" even drove me to work. A complete gentleman, and easy on the eyes to boot! Best 187.00 I've ever spent. With service like this, you have a customer for life. Thank you, thank you - Shari Wilson

I was very pleased with the service provided--especially the professional manner with which salesman Craig conducted himself. I am a repeat customer and will continue to be! Janet Hiebert

I just wanted to say that I was in Inependence Mo, from 7-26-04 thru 7-31-04 with my daughters softball team and on the 31st I had trouble with my car and took it to the store at 13811 East Hwy 40 in Independence, Mo and told them we were from out of town and had to leave the next day. Steve Ward said he will look at it and give me an estimate. Within 10 minutes he told me the problem, cost and when I can pick it up. He was the best person I have ever delt with, when I got the car it was done at the time he said and at the cost. I used to go to Meineke in Omaha, but after different times the car not done and always having them say that I always neede extra work done I said I would never use your company. Steve Ward have given me hope that there are great people out there thatdon't want to take advantage of someone. Please let him know how good of good he does for your company.

Just wanted to let someone at Meineke know about the great services we have received at the Meineke franchise located at 7525 Metcalf in Overland Park, KS. We took my mom's car in a few weeks ago for new brake pads. They got us in first thing on a Saturday with no prior appointment, recommended the right pads for the car, quoted us a great price, got the work done quickly and recommended that we return for work on the front brakes. We did that today, and my teenage daugther brought the car in. They treated her with courtesy and respect, got the work done quickly for the price quoted, and we think the lifetime pad guarantee is terrific. I believe they mentioned that they had just recently taken over this franchise location, and we really feel like they have gone the extra mile to earn our business. We will gladly recommend them and return for our future automotive needs.

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I had my van worked on today at store #1529. I went in not
knowing just exactly what my problem was but knew something was wrong
with my breaks. I first spoke with Paula who was very helpful in
getting me in right away. Herby was the technician that inspected my
vehicle. He then took me around the vehicle pointing out where my
problems were and why. That is not typical of most repair shops. He
explained the recommended repairs also letting me know if some of those
repairs were repairs that could wait as money was and always is an
issue. Howard then went the through the charges for all the work and
made me very comfortable that I was paying for services that were
actually needed on my vehicle. I had an awesome expreience today at
store #1592. I will definitely be back for future repairs (although I
hope no time soon). I will also be referring all my friends and
customers to them as well! Thank you for making an otherwise dreaded
situation bearable! Leah

We were taking a family vacation to Kings Island. On our way back to Kings Island after dinner, I noticed that the brakes weren't working properly which concerned me since we have two young children. The first place we stoped at told us it would be a week before he could get the part ordered to get this fixed (the brakeline on the driver's side was rusted through). The next place we stoped at on down the road told us that they would be able to look at it the next day, and if it was the main brake line as we were told, it would take about 5-6 hours to fix and would cost at least $375. Since this happened around 6-7pm, we figured this was good enough and was going back to our hotel since we didn't really want to chance looking for another place with only front brakes. On our way to the hotel, we seen a Meineke and thought we would check to see if by chance they could fix it sooner. The gentelmen inside told us that they were about to close but if we stoped in early the next morning they could look at it and hopefully have it fixed in about 2 hours depending on what they ran into, another line rusted, calipers not bleeding correctly, etc. The van was dropped off at 7:30a.m., as soon as they opened the store and in no time the technician had our ven looked at and was able to tell and show us exactly what the problem was and that there were actually two different lines which needed replaced on the drivers side and that it would aproximatly be another 1-2 hours to complete depending on the difficulty of the second lines location. My mother and I walked across the street to the Meijers and picked up a few items, then decided we would just finnish the wait over at Meineke. Shortly after ariving back into the shop, 2 1/2 - 3 hours after the van was left, everything was fixed! I expected it would take alot longer than it did. We were again shown the lines they replaced and also shown the lines on the passenger side were in good condition. This is what I call EXCELENT service! I really liked the way my family and I were treated and also how they really wanted to help us out. It's not often you find people so caring and considerate. I wanted to take the time to thank you all for helping us get back on the road so we could enjoy the rest of our vacation. I've heard great things about your service, but never before now have we had the honor of experiencing it first hand. You can definitely count on us as future customers! I entend on telling others with car troubles they should use your shop, and if we're ever in that area again and have car trouble, your shop will be the FIRST place we stop! I hope the mechanic and manager responsible for this, Michael Ogg & Bob McCoy, get the credit they deserve for a job done so well done words can't explain! Thank you again for a job VERY well done, the courtsey we recieved, and doing it in a timely manner so that our vacation wasn't a flop! Keep up the excelent work! Thank you again!

I really want to appreciate the good customer service I received at store # 1592 which is located on W. Washington Street in Indianapolis, Indiana. Manager Paula was really nice and friendly. Moreoever, Technician Kris was also very helpful. I really appreciate the honesty and sincerity of these people. I went there for transmission oil flush but after looking at my car, Kris told me that I don't really need flush because transmission oil looked perfect and I was also not having any problem with transmission either. Someone else could have easily made $85 for that service but they honestly told me that I did not need that service. I will definitely come back to this store again. Thanks Again PAULA & KRIS

Just wanted to send a letter of praise commending your franchise in Quincy. We had a problem with some work that was preformed on our vehicle. When we notified Rodney, the owner. He had the problem corrected completely to our satisfaction, with out arguement. It is refreshing to deal with a person who understands customer satisfaction. A credit to the meineke dealership.

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I want to commend the Meineke Car Care Center # 639 at 1800 South Walnut Street in Bloomington, Indiana for their excellent service, professionalism and integrity. I have gotten general repairs and oil changes done at that Meineke location for the past several years, but recently I was in town at a car wash and found that my truck would not start. Being a Saturday, I had called several different service garages for both a towing service and to quote me on what might be the problem. After describing the truck symptoms, I was told by two of the businesses that I had called - both local and national chains, that the problem was definitely my fuel pump and that it would be $600 to replace it, as well as a $80 diagnostic fee and additional $45-$65 towing charge. And, that they could not even look at it until Monday. It was 8:00 am Saturday morning. I live in a neighboring town and would also need a rental car for the weekend to get home and finish weekend business. I went ahead an ordered the towing service and waited. After an hour, I called the service station back only to find out that they had not yet "gotten a hold of the tow truck". I cancelled it. I called Brian Dorsey, the manager at the Bloomington Meineke shop. Not only did he recommend an excellent towing service - the least expensive in town, but the tow driver was there within 10 minutes. He said that he would look at my truck when I brought it in and see what could be done. Brian did a complete diagnostic check and much to my surprise, it was not the fuel pump, but only the inertia switch that cuts off the fuel flow to the engine that had to be reset. It was a matter of pushing a switch. I have not had any problems since then. There was no charge and I had only a minimal tow bill. I am sure that the other service stations that I had called would have eagerly gone ahead and replaced the fuel pump and charged me $600 without a second thought. Kudos and thanks to manager Brian Dorsey, Tom and owner Tim Dittemore at the Meineke, Bloomington, Indiana location. It is reassuring that you can still find an honest mechanic. I commend their integrity and professionalism and would recommend their services to everyone. Thanks guys! You always do a great job. Sincerely, JoAnn

I just wanted to express my gratitude for finding an "honest" repair service. On Saturday, August 28, 2004, I took my car in to shop #1668 to get new brakes. I was convinced that is what I needed and even told the store staff that. I left the car with the instructions to call me on my cell phone with the estimate. What a pleasant surprise to hear "you don't need brakes at all...just low on fluid". As a single Mother on a fixed, tight,income...this was music to my ears. I could not believe that in this day and age when the majority of service related industry is "out for the dollar", there is still a company that actually lives their motto! I am a confirmed Meineke customer for life! Thank you for renewing my faith in auto repair service. I would really like to request that the GREAT employees of this location be recognized for being outstanding ambassadors for Meineke!They wouldn't take any payment for the estimate so maybe they can receive an extra Kudo for a great job?!? Warmest Regards, Carrie

Recently my wife's car began to make a noise as if the muffler had a hole in it. I took it to my usual repair person which is Steve Bass Tire Company and he said lets run it down to Meineke. We left it there and they said they would give us a call when it was ready. Less than a half hour later, they called and said it was ready. I could not believe that they repaird or put a new muffler on in that period of time. I had my check book out as I walked in ready for the bad news and very skeptical that it had been repaired in that length of time. The manager said I was ready to go and that there was no charge. It seems that my wife had backed into something and pushed the tail pipe into the muffler slightly. Your guys pulled it out and it was fixed! I am afull time professional photographer. Far from a mechanic so I appreciate what they did for me. They could have easily taken advantage of the situation. I will highly recomend your service to anyone. Yourmanager and workers at that location provided professional service both in the repair bay and the office. I tried to get them to give me a fake bill of $200.00 so I could collect it from my wife. (Hey, after 35 years of marriage and 5 children, you use any angle you can to get a little fishing money!) They all laughed and said that they would like to help but they couldn't. In thanking you again for the great service and in wishing you continued success, I am Sincerely, Michael

I have to say, that Pete, Phil, and the guys at the Meineke in Middletown, Ohio have been nothing but incredible when it comes to taking care of my family cars. Being in the Navy and always coming and going, everytime I am back in town I take the car in to get it serviced. They will take my expired coupons if it was a time during when I was deployed or they are giving me a military discount. In a world that seems to be forgetting what it is to support your local military, this shop is on top of it and ever so helpful..So I wanted them to know how very much I appreciate them and the time and effort they put into helping me out. Thanks guys.

I train customer service representatives so I have learned to know the difference between good and not so good service. Today, what I thought was just an exhaust pipe broke on my vehicle on the way home. I drove straight to Meineke to get it replaced. It was 5:30 as I walked into the shop and they were shutting down for the evening. After some brief begging on my part, D.W. Simms stated that he would look at it and see if he had the parts to replace it, thinking that it would be a quick job. Well, he did get it on the lift and found out that the whole system needed to be replaced. After some thought on his part, Mr. Simms decided to do the job and replace the system. Two hours later, it was finally done. I thanked him again for staying two hours late to get the job done. He stated that if it was anything else, he probably wouldn't have done it but he loved working on exhaust systems!He did an excellent job and showed me World Class customer service to boot! Come to find out, it was his youngest son's birthday! His dedication is something to be recognized. He asked me if I was coming back. I replied that if anything goes wrong on any part of my car, I will come directly to him. I stated that he has gained a customer for life and me and my whole family will be his customer. I wanted to say thank you to D.W. and a job well done!!!!

I just wanted to commend the staff at Meineke in Waukegan Illinois. My Jeep was running very loud and backfiring on me. I brought her in on Friday for service to see what the guys at Meineke could do. They found that I had an exhaust manifold that was cracked in three places. The worker, Tasleen (I think that is the spelling) offered to keep my Jeep locked up in the shop over the weekend for me while they figured out about getting the part ordered. Then he called me first thing Monday morning to let me know what was wrong and what the price was going to be. I then called around a found a price that was cheaper. I called Tasleen and told him of the situation, and how I wanted to give him the business for all of the help he has given me. He was very polite and very patient with me. He fully checked it out, called me back, and said that my business was important to him, and that he would match the other price. The part was overnighted in, and the staff did a beautiful job putting her back together. She honestly runs better now than she did when I first got her in 1999. When I went to pick her up, Ali (again not sure on the spelling) went through all of the information with me, and then showed me the old manifold so that I could see what the problem was with the old one. If every business ran with the same customer service and politeness that this store did, the world would be a happier place. I have told everyone I know of the treatment I received and have recommended this Meineke for their future service as well. Thank you very much, and please pass on my thanks to the staff in Waukegan Illinois as well.

Great Service!!! Great People!!!! Best Sevice I have ever recieved at a repair shop will recommend and will continue to go to in the future.

I had my van worked on today at store #1592. I went in not knowing just exactly what my problem was but knew something was wrong with my breaks. I first spoke with Paula who was very helpful in getting me in right away. Herby was the technician that inspected my vehicle. He then took me around the vehicle pointing out where my problems were and why. That is not typical of most repair shops. He explained the recommended repairs also letting me know if some of those repairs were repairs that could wait as money was and always is an issue. Howard then went the through the charges for all the work and made me very comfortable that I was paying for services that were actually needed on my vehicle. I had an awesome expreience today at store #1592. I will definitely be back for future repairs (although I hope no time soon). I will also be referring all my friends and customers to them as well! Thank you for making an otherwise dreaded situation bearable! Leah

I took my car in to have the front pads replaced-they looked at the front and back and told all it needed was cleaning and adjusting the back brakes. Said the front pads were fine. Cost $19.00-was I pleasantly surprised to find a car business so honest and freindly. I will recommend that store very highly-have not had that kind of service in years. Thank you and store #1107.

After taking my vehicle to a Ford/Mercury dealer and being quoted nearly $200.00 and three hours of labor time to fix a broken brake line, I was disgusted with the expense this dealer quoted me in respect to what seemed to be such a simple problem. Needless to say, they didn't service my vehicle. Driving past a few minutes later, I decided to give the guys at Meineke a chance. This was the first opportunity I gave Meineke to service my vehicle, but it certainly won't be the last. The staff was friendly, the shop was comfortable and convenient, and 45 minutes later, I was back on the road with the problem with my brake line fixed. The total bill was about $60.00, and you can imagine how shocked I was about that after hearing what I heard from my dealer. In my industry, as is true in most, the customer relationship determines your company's success. This location's staff not only impressed me with their candid professionalism, but became a place I'd be proud to return to, and furthermore, refer others to for auto service. To the folks at the Dubuque Meineke, thank you. There's a difference between doing a job and earning a customer, and when it's necessary, I look forward to giving you my business again.

This location has constantly helped me with everything that I have needed. They have not tried to tell me that unnecesarry things need to be done. They have even offered me rides to and from home. The customer service is constantly great and they make me feel very comfortable with trusting them with my car. I am very thankful that I have a car repair place that I can trust.

I just wanted to let you know that Kerry and the guys at Store# 415 in Northbrook Illinois know the true meaning of the words "Customer Service". I had my front and rear brakes done there at 27K miles. At about 36K miles the brakes were squeaking and I brought my car again to have it checked out. The technician told me the indicator was rubbing a little bit so he bent it back and told me that I had a little more than half the life of the pads left. Well, at about 39K miles, I heard the distinct sound of a worn brake pad grinding the rotors. I called Kerry and voiced my concern that maybe because the indicator was bent back, that this might have hindered my abilities to bring the car in sooner so the pads can be replaced. He told me to bring it in and he'll check it out. I brought the car in the next day, a couple of hours later he Kerry contacted me and explained to how I might possibly have faulty calipers (but still safe to drive) he then proceeded to replace my rotors and pads at NO CHARGE to me. Needless to say I was expecting a "face-off" but that was not to be. Instead, I was VERY satisfied with the service and courtesy I received. It isn't often you find that kind of customer service in any organization. Which makes it very refreshing. GREAT JOB Kerry!!! You have a customer for life!

I called Bryan (the store manager)for a quote to install 4 struts on my vehicle.When I delivered the vehicle to him, he inspected the struts and determined that the current struts were in excellent condition, contrary to information I had received from my neighborhood service station. I appreciate his honesty and have decided to trust him with all my future auto repair needs. While waiting in the customer waiting area, I also observed Bryan's customer-relations techniques and manner. He is exactly the type of employee that I would look for to represent my own business interests. He's professionally and genuinely friendly and helpful to ALL the customers. I guess it's obvious to me that he genuinely enjoys his job. I hope this is not the first letter of this kind about Bryan to reach you, but I did want to remind you that you have a first-class and loyal manager at your Crestwood, MO store. Please extend my personal thanks and good wishes to Bryan (and I apologize if he spells his name "Brian" instead of "Bryan").

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I just wanted to make mention of the excellent service that I just received from the store. Not only am I satisfied with the work done on my vehicle, but the customer service was over the top. Not only was I brought back to my home so I didn't have to wait, but I was also picked up and taken back to the shop. The service and sales staff were very friendly and polite, and they made you feel that they were going to do a great job. I will difinitely use Meineke again because of the great service.

After over a month of car troubles and feeling taken advantage of by various dealers and small shops, I decided to take my car to Meineke. As a female university student, I hadn't felt like most mechanics took me seriously but didn't have any idea who to turn to or who I could trust. When I talked to Lee and Gerry however, they listened to the whole saga leading up to my current car problem and walked me through the options that I had to fix it. They even pulled out diagrams of the exhaust system so I could understand exactly what was happening. They were very friendly and honest, and my entire experience with Meineke was incredibly positive.

I amazed at the level of service that I received at this location. They repaired a bad bearing in my front driver side wheel several moths ago at a fair price and good customer service. Today I had a noise in the wheel due to some water; they said that all they needed to do was to add some lubricant. I also asked them to check my breaks and they said they were ok. They did not charge me for either. I will continue to use this station for my repairs and oil changes because of their honesty and service. I know that they could have told me that I needed a major repair along with new breaks and or rotors. Please pass this onto your corporate officers and to the shop itself.

I wanted to bring to your attention the extraordinary quality coming from your facility in Peoria, IL. No stranger to auto service, I have noticed in general an unfortunate lack of customer service; however, Center # 515 located at 3708 North Prospect Road, Peoria, IL 61614 is a note worthy exception.

Your staff in Peoria are consistently knowledgeable. There by, Meineke earns the trust of the local community. They do not only gain respectability in their mechanical ability’s. This staff prioritizes the individual needs and concerns of each and every client so that to the best of their ability everyone who crosses their threshold receives proper service. While observing the interaction between this staff and other automobile owners, I was quite pleased to find that every employee stepped out to answer questions with such depths of friendliness that you don't just find anywhere.

The Meineke Car Care Center on Prospect has won not only my admiration but also my loyalty. I would rather drive across the entire city to have these individuals work on my car tan to stop at any number of average - rated operations that are closer. I have recommended then to my friends, as this particular Meineke facility was first recommended to me by word-of-mouth.

If you have any method of rewarding facilities that epitomize the quality of the Meineke name, then it must persuade you to conceder Center #515 in Peoria. If individual employee can also be acknowledged, the young man who assisted me Shawn, should be also be honored for exceptional representation of the above mentioned qualities.

"When I walk into an auto service company, I always wonder...am I going to get ripped off, am I going to get the typical, we can get to you next week...Not at your Eagan store in Minnesota. Your manager at that site, John Charpentier, is exceptional in customer service. You can tell that he is treating his customers the way he would want to be treated himself. The morning was busy, yet he managed to make every customer feel as though they were the only one in the shop...including the people calling on the phone. John keeps everyone informed as to the status of their vehicle.

"Waiting in a waiting room for cars to be repaired can be an absolute drag. I spent my time observing John's customer service skills and learning how I could improve my own! I have been in management for 20+ years, with a lot of training to get me to the point that I am at now. This manager is a natural. You can't learn that from training. You should be proud of your entire team in Eagan, MN. Thanks for getting me back on the highway quickly and feeling like my business was important to your success."
Mary Stuhr,
Rosemount, Minnnesota

"In February of 1999, I had a lifetime muffler put on at store #1050 at 2211 Harvell Plaza, Bellevue, NE. I have just returned from there. They replaced the muffler on which the baffles came loose. No charge. I paid $12 for some clamps, which I was very glad to do.

It is uplifting to go in these days where people are honest and do good work ... like Charlie and mechanic Richard. Other people there were also impressed with this place.

I told Charlie I was going to write to you folks, which I've done before. I hope you let them know how I feel about their honesty and good work. I tell all my family and friends."
Raymond Nicolai,
Bellevue, Nebraska

Sharon Dunn, Pat Parish and Michael Dunn enjoy their vacation after Chris Wood gets them back on the road.

The Meineke customer service department received a message from Sharon Dunn of St. Louis, MO, who was traveling through Nashville with her sister, Pat Parish, and son, Michael Dunn, when their car started acting up. After two other repair facilities refused them service because it was after 5:00, they arrived at Meineke. Chris diagnosed the problem as a bearing that he would have to order, effectively stranding the vacationing family in town overnight. Chris phoned for reservations and gave them a ride to a local hotel, picked them up in the morning and made them coffee, got their car fixed and got the vacationers back on the road. The Sharon, Pat and Michael were bowled over by the way Chris - and Meineke - took care of them.

"I'm writing you to relate a letter-worthy experience that I had on Christmas Eve with one of your "troops", Mr. John Williams, in your Overland Park, KS store. I'm in the military and was given orders over the holidays that required me to move from the east coast to the Appalachian mountains with a home-sell and a home-buy and an opportunity to visit my wife's family in Kansas City thrown in between. Needless to say, we did a lot of driving.

Being on a fairly tight schedule with orders requiring me back in Virginia on the 28th of December, I was dismayed when I had engine emissions trouble in my Ford Explorer. Every single Ford dealership (I am under warranty...) was closed for business. Mr. Williams, when called by my wife, plugged me right in for a diagnostic and was prepared to fix my car. Well, it seems Meineke is the only business that accounts for over-holidays car trouble, because parts supply businesses that would have helped him were closed as well. If I can paint the picture: I'm on a cellular phone, scrambling in the event that the truck required a more extensive repair; my wife and dog were at her parent's house waiting for the plan, and it's Christmas Eve. Mr. Williams professional courtesies and in-depth understanding of the tools at his disposal corrected my problem, got me back on the road, and with family time and orders fulfilled to boot.

I cannot thank you enough for supporting such employees who are dedicated to performing a service. This world seems to be fraught with people interested I gathering a paycheck and dreading their work. Mr. Williams was not among them.

Please recognize this fine employee of yours and I hope Meineke as a whole seeks to reward actions such as those displayed by Mr. John Williams. You have a customer for life because I trust you!"
John P. Smolen,
Blacksburg, Virginia

"Just a note of thanks to the Technician and management at (the Hermitage, TN) store. I have worked in a muffler shop before and had a good idea of what was needed to repair my exhaust system. I visited another muffler shop and was quoted a partial and entire system (to fix what was obviously a "broken weld"). Your shop was more concerned with fixing the problem rather than selling a not-yet-needed system. What the other guys don't realize is that you just sold the next system when it is needed. I know that I can trust your work and management. I hope this information makes it to the people who deserve the credit. (Lee was the working technician.) Thanks again."
Robert Carmichael,
Mount Juliet, Tennessee

"I just had a wonderful experience at the (76th Street, Milwaukee, WI) location. I brought my truck in because of excessive squealing and uneven braking. I expected the worst, which is what I have always received at other service chains. I was delighted to find out that all my truck needed was a brake cleaning and adjustment. I am sure if I would have chosen another service chain to repair my truck I would have been taken to the cleaners on rotors, pads, caliper rebuilds, etc. It is so nice to be able to trust a repair shop, and I wanted to express my gratitude to the folks at this location."
Michael Pacala,
Milwaukee, Wisconsin

"My 16 year old son is in the process of rebuilding an older car and although he ordered an exhaust system from a specialty catalog, when he went to install it, he found it was missing a component. Being new to car repair, he mistakenly thought it was a catalytic converter and began and began calling around for the best price and availability. After numerous calls, the lowest price was from the Meineke shop in Palantine, IL, located at Dundee Rd. and Rand Rd.
Well, the dealer he was working with called last night with the news that the part was in. When we drove over there, I advised my son to bring his new exhaust system (and the "catalytic converter") just to be sure everything would fit together properly. The fellow he was working with over the phone (I truly regret not getting his name), came out to meet him and immediately identified the part in question as a resonator and not a catalytic converter. He then suggested to my son that since his new exhaust system already had a resonator he could fix him up with a simple straight pipe that would work out just fine. Instead of $175 for the original cost estimate for a catalytic converter, your guy fixed him up with a straight pipe with flanges welded in place, gaskets and the necessary nuts and bolts for $35. On top of this tremendous savings, my 16 year old son was treated with the respect and professionalism you would expect if it were a big ticket item.
I have never had the opportunity to use Meineke for any service, but the way that your employee handled my son's transaction was exemplary. This was by no means a "big" job in the scope of his shop's daily routine, but your guy handled it as a true professional. Although my son's funds are limited now and he continues to do as much of his own work as possible, I know in the future he will always remember how he was treated at Meineke. As his father, I too will remember this experience and am sure I will also be a future customer when the need arises."
Dan Domzalski,
Buffalo Grove, Illinois

"(The staff at the Brentwood, MO Meineke were) very nice and helpful. They showed and explained everything to me and it was fixed correctly the first time. They gave me a free ride home while the work was done. It was just a very pleasant experience... I could not be more satisfied."
Gale Powell,
St. Louis, Missouri

"I am writing about the excellent service provided today by the staff of the Lansing, MI service facility. The staff were courteous, very helpful with questions, and very timely and complete with their work."
Mike Kovach,
Dewitt, Michigan

"I would like to let you folks know about a great employee at your Liberty, MO store. His name is Shane. I had problems with my Blazer and he took the time to help me get it running so I could get back home. Shane and Danny (employee next door at Advance Auto) are two great assets to any company."
Robert Gibilisco,
Lavista, Nebraska

"The service I received at the Hales Corners, WI shop was excellent today. An employee, Dale, provided a clear explanation of the work required and stayed past the noon closing time to wait for the parts and get the work done. He was extremely courteous and informative throughout the process. It's been a long time since I've had this positive an experience when getting my Jeep serviced. A sincere thanks to your organization and Dale for the great service."
Al Meier,
Franklin, Wisconsin

"Thanks, Meineke."

Comments From Meineke Customers in the Midwest United States