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Meineke "Customer Service Hero" Award Winning Shops

March 2005

Messrs. Minghenelli
Meineke Car Care Center #373
400 State Highway # 70
Marlton, NJ 08053

I write to compliment the Meineke shop on Route 70 in Marlton, New Jersey which should be recognized. The entire staff there including, manager Dave, Scott, and Gary are excellent mechanics, very professional and honest. I have been a Meineke customer since the days when they only serviced mufflers and brakes and have grown with them to a full-service shop.

I cannot speak highly enough of their workmanship, ethics and willingness to serve. When you drop your car off in the morning and leave the key in the drop box, you can rest assured that your car will be up and running when you pick it up.

I just want to let you know that my family and I consider them the top "Doctors" and "Specialists" in the area and they make my day every time my car needs a doctor

Thank you Meineke and keep up the good work."

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February 2005

Messrs. Pearson & Reddick
Meineke Car Care Center #1634
2001 Rangeline Ste C
Columbia, MO 65202

We were unhappy with our previous mechanics so decided to give Meineke a try. I am soooo happy we did. I have never had a car service as friendly and patient with me. They don’t push me to make a decision, they let me ask lots and lots of questions, over and over again. Then, when I call with more questions they remain patient and never make me feel like I am wasting their time. Over the course of the last four days, I have made several phone calls to Meineke and talked with 3 different people (Chad, Chris and Ryan?) and each of them had excellent people skills and knew what was going on with my vehicle. The stress of car repair has been so much easier to cope with, with the friendliness at Meineke. Thank you.

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January 2005

Mr. Kerry Friedman
Meineke Car Care Center #415
3402 North Milwaukee Avenue
Northbrook, IL 60062

I wanted to write regarding the prompt and excellent service I received at your center # 415 in Northbrook IL. Even though it was almost closing time, Mr. Friedman repaired the noisy muffler problem on my 1993 Ford Probe without a prior appointment. I just walked in and a short time later it was all repaired. The cost was very reasonable and the entire staff was so kind and professional. Car trouble is so stressful normally – these guys were just terrific and I left very happy with the service. Thank you Mr. Friedman and all your staff

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December 2004

Mr. & Mrs. Lawrence Matarese
Meineke Car Care Center #51
655 E. Jericho Turnpike
Hunting Station, NY 11746

I can’t sing enough praises of Larry Matarese, the manager of center # 51. I was initially hesitant to go to a big name shop, but was very pleasantly surprised to find the best service I have ever received ANYWHERE. Larry epitomizes what customer service managers dream of instilling in their staff; although his gift of customer service clearly comes naturally. From how he answers the phone, pleasantly provides directions, patiently and expertly describes a technical problem to a non-car person, and even caters to the needs of customers in the waiting room- Larry is a tremendous asset to your organization. It is because of Larry (and the outstanding car care his staff provides) that I am now a devoted Meineke customer. I hope you recognize what an extraordinary and rare asset you have in Larry. If you found a Larry for every one of your shops, there would be no competition. Many thanks.

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November 2004

Mr. David Ortte, Sr.
Meineke Car Care Center #572
4621 Johnston Street
Lafayette, LA 70503

I went to the Firestone Dealership on Ambassador Caffery this P.M. It was determined that my catalytic converter was in need of replacement. I asked them who could repair it and your shop on Johnston Street was recommended. This was the first time I have ever been in a Meineke Muffler shop. I was very pleasantly surprised with the service I received. I walked in at 5:00 P.M. and walked out at 5:30 P.M. as a very satisfied customer. I was greeted by David, the manager owner. The work was performed with quality and speed at a great price. To top everything off, I was treated with the respect and courtesy that a customer should be treated with. I will return with all of my vehicles for other services when needed and I will definitely recommend your shop to others. While in the shop, I witnessed another customer that was treated very well. It was a lady that had no clue of what was going on with her vehicle. David took time to thoroughly explain everything in common terms. Above that, minor adjustments were made to her brakes for free and she was not taken advantage of. She and I talked about her experience with Meineke and how lucky she was to be using this shop.

There are very few automobile repair shops in our area that has owners and or managers with the integrity of David. I now have found another repair shop that I will definitely use for future repairs. Thank goodness for people like David. If I was Meineke, I would be proud to be represented by people like David. I hope your organization has personnel all over like David. I don't know if your organization communicates with the individual owners, but if they do, please contact David at shop #572 and give him a pat on the back. I feel that he definitely deserves it. I look forward to using David's shop in the future.

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September 2004

Mr. Stephen Kenion
Meineke Car Care Center #1083
11 Faneuil Street
Brighton, MA 02135

I just want to acknowledge the superior customer service that my daughter and I have received from your franchise in Brighton, Massachusetts.

A year ago, my daughter, Beth, moved Boston to attend graduate school. Shortly after arriving, her 1992 Saturn needed a new muffler as well as some other work. We started looking for someplace to get the muffler done and asked the service manager, Eddie Sheingold, for recommendations for the other work. Eddie informed us that they were a full service shop and could do the other work as well. I need you to know that I have had several bad experiences with auto shops telling me things need to be done that aren’t in fact needed. I was pleasantly surprised when Eddie told me what he felt was needed at the minimum, with safety being his primary concern, and what probably could be done but wasn’t essential. He acknowledged that my daughter was a student and probably struggling for money while in school and that having an older car, she probably didn’t want to sink a lot of money into it.

Over the course of my daughters first year, there were a couple of other occasions when problems occurred with the car, and Eddie was very honest in his dealings with Beth and what was minimally needed. Eddie truly gained our trust and for the first time in my 53 years I can truly tell you that I would have anything done to one of my cars if Eddie said it needed to be done. Working with car garages has honestly been one of my least favorite activities in the past, and I simply needed you to know that Eddie Sheingold is a real jewel in the Meineke crown. I truly wish I could find "an Eddie" in Michigan."

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August 2004

Mr. Stephens & Mr. & Mrs. Deavers
Meineke Car Care Center #988
1304 Lincoln Way East
Chambersburg, PA 17201

"On May 25, 2004 my Mother and I were driving to Baily, North Carolina, to attend my nephew's,
Her grandsons High School graduation. We stopped in Chambersburg, PA for a bite to eat. I suddenly
noticed that my brakes felt spongy. As luck would have it, there was a Meineke repair center right
next door to where we ate.
I went in to ask if someone would be able to check out my brake situation and, without hesitation, one
of your fine employees (Floyd) took the car out for a test drive and came back to tell us, that we didn't
have any brakes. They immediately took the car in and diagnosed the situation, only to find out that one
of brake lines had popped a leak. Chad and Mike showed me what the lines looks liked and that three of the four lines were rusted. I discussed the situation with my Mom and we decided to give the OK for the crew, (Chad, Mike, Floyd and the rest of the crew) to work on replacing three of the four lines.
When they finished the lines they noticed there was still some air in the lines. They informed me, that I was in need of a new master cylinder. It would then take until the next morning to receive a new one. Your manager (Mike) made arrangements to take us to the nearest hotel. I called the next morning at 9AM and the part had come in early and that they were just about to done with the job.
Mike made arrangements to have us picked up at the hotel and we were on the road again, safe and sound. Thanks, to the customer care that your group of employees showed my Mom and me, it was a job well done by a group of caring employees.
We thank them so very much, please let the Chambersburg, PA Meineke know how much my Mom and I appreciate all that they did, to make a bad situation not so bad. Their customer service was out standing.
I feel that their efforts should be recognized by their corporate office for going above and beyond in customer service satisfaction.”

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June, 2004

Mr. & Mrs. Harbertson & Mr. Stewart
Meineke Car Care Center #1178
605 Washington Boulevard
Ogden, UT 84404

A couple of days ago, I noticed a light squealing noise coming from the left front portion of my truck when I applied the brakes. I knew what this meant. An expensive brake job. UGH!

The timing could not be more perfect than now, as the very same day, I received in the mail a coupon(s) for $15.00 off per axle for brake service at Meineke. Great. Lets go get the brakes done!

I recently moved to Utah from Atlanta, and am used to a down home family atmosphere, and was happy to find your shop. In this day and age, it seems that most shops don’t know the meaning of a customer, and seem to take them for granted. I wanted to commend you and your staff for a job well done. I was pleased to see you helping a gentleman and son with an emission problem, another gentleman with another problem… a Mr. Kim I believe, and a family in an Astro van which you determined was most likely a speedometer cable which needed oil. All for free. Nothing asked. But I bet those same customers will come back to your shop when needed.

Please give praise to the gentleman who repaired my brakes today. He did an outstanding job, and finished within the time period he quoted me. Most people dread going to the shop. Especially when you sit and wait. But this repair tech. was on the ball, and updated me as to what was being done, and that he was going to finish the job sooner! Fantastic! Great service.

Also, a kudos for the nice lady behind the counter who called the credit department to get my Meineke credit card number, as I did not bring my credit card. She was polite, pleasant and willing to assist me in my needs.

I will definitely come back to your shop when the need arises. You have earned me as a under the car repair shop

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May, 2004

Mr. Nasrollah Tehrani
Meineke Car Care Center #278
3190 Bladensburg Road
Washington, DC 20018

I am writing this letter or praise, not complaint, because we recently had some brake work done on our car at the Meineke shop # 278, 3190 Bladensburg Road, NE, Washington, DC.

Briefly, what had happened, as we were returning to our home from a visit to our daughter in Virginia, we traveled through Washington, DC to show my 8 yr. Old nephew some of the various monuments he has learned about in school. Approaching the entrance to Rt. 495 our front left wheel area started smoking and my husband found that the wheel/brake area was "glowing" from the heat. A gas station attendant helped us cool it down, dousing the area with water, and then directed us to a Meineke location approximately 2 miles from where we were.

The person in charge, George, was most helpful. His employees found that the caliper on our 1989 Lincoln Town Car had seized causing the overheating and eventual damage. Unfortunately, it was too late in the day to get the parts and complete the work. He and his employees were extremely helpful in finding us a motel close-by and a taxi. We contacted the shop early the next morning and the work was completed as promised. George then gave us accurate directions to get us on Rt. 495 quickly and easily.

Just a word of praise for George and the employees at this shop. Their quick service, politeness and helpfulness made things a little easier for us as stranded travelers!

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April, 2004

Mr & Mrs.Jerry Albanese
Meineke Car Care Center #430
605 Washington Boulevard
Nederland, TX 77627

My wife & I have been to Meineke in Nederland for some years now to have work done on everything from our modern day cars & trucks to the antique ones. The service had always been great & the products of good quality. We had our first problem Sunday afternoon while on an outing at Port Neches Park. The
2001 Ford Focus ZX3 that had just had brakes redone, had a problem with the right rear wheel
& brakes locked up. We had a wrecker take it back to Meineke. The next morning we stopped by and Jerry
Albanese the owner had the car looked at & told us not to worry and that he would have the car ready by the end of the workday. They had to order parts from the dealership to fix the car. They did & the car works great. Jerry even paid part of the wrecker charges.
Thanks for having such good people, that’s why I love going to Meineke.

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March, 2004

Mr. & Mrs. Scott Mikesh
Meineke Car Care Center #1072
1009 West Market Street
Johnson City, TN

We would like to commend Mr. J. J. Dorado for a job well done. Our daughter, Rachel Kirk, is a student at ETSU in Johnson City. She called late Saturday afternoon, March 13th, to tell us her car had "died". Being approximately 125 miles and 2 hours away made it a difficult situation to deal with. We’ve had Rachel’s car serviced at Meineke in Knoxville, TN and was pleased with the service. We looked on the Internet, found a location in Johnson City and called to have them recommend a towing service since we had no idea who to call. J. J. Dorado recommended someone and we had the car towed to his shop after hours on Saturday. J.J. started working on Rachel’s car Monday and she picked it up Tuesday afternoon. While trying to handle this from so far away we had to call the shop numerous times with questions. J.J. answered right away or returned our calls promptly and was always patient and listened to our concerns. He kept us informed regarding the repair needed on Rachel’s car. He was very helpful from start to finish and we wanted you to know of the "excellent" customer service he gave. Us being so far away and our daughter being a college student could have made us prime candidates to be taken advantage of. However, Mr. Dorado did not and we wanted you to know how well he took care of our situation. We appreciate all he did for us and our daughter, Rachel.

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February, 2004

Mr. Dale Cliett
Meineke Car Care Center #741
3815 Washington Road
Augusta, GA 30907

I would like to commend the owner and staff at the Meineke located on Washington Road in Martinez, GA. It all began with a simple end piece for my tailpipe. Roy discussed with me the cost and the process of this piece. He pulled my car in the bay and noticed that my engine light was on. He politely asked me how long has this light been on and I told him off and on for years . . . He did the diagnostic test and found out why the light was on. [Another time,]I decided to put tires and rims on my car; with the help of Roy H. and his staff, my 1995 Nissan Sentra now looks like a 2004!

“To all women, we need guys who care and are honest about our cars. This particular location has shown me dedication time and time again. . . . The staff always makes me feel a part of the family. I don’t mind waiting for my car because they know how to make their customers feel right at home and still take care of their business.

“They not only do all of my work, but my father’s as well. He’s a retired mechanic after 35 years with Western Auto and can’t work on cars like he used to. But he can still tell you what the problem is and how to fix it. He also trusts and highly recommends the guys at this location. My hat goes off to the owner, Dale, and his service manager, Roy Hyatt.”

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January, 2004

The Sparks Family
Meineke Car Care Center #657
685 Portland Avenue
Gladstone, OR 97027

I would like to recognize a Meineke employee . . . . I am so impressed with this man, Jon McKnight. I have a severely disabled adult son, hit by a drunk driver in Gladstone at the age of 15. Brian functions very well, has a good job with HUD and drives. He has great difficulty walking and even greater difficulty with his speech. One has to really take the time to listen carefully to him to understand. Jon has done this . . . Brian has taken his car in quite a few times to Jon and always been very pleased with the way he and his car were treated . . . . However, on Jan. 21st, Jon went way out of the necessary realm . . . he helped Brian, then when Brian left to get money from the bank, his car quit working, “froze up” at the bank in Milwaukie. Jon drove to the bank and got the car going and then fixed it at Meineke. . . .

Jon took the time to listen and go way out of his way to help this young man. Brian called that night and was ecstatic over the extra help he had received. The fact that Jon did this, took the time and was so kind . . . Brian has made me promise that I will NEVER take my car anywhere but Meineke from now on and I have agreed . . . .

“Again, thank you for having an employee like Jon . . . he is, indeed, someone special. Life is difficult for Brian, knowing that there are people like Jon make it easier to endure.”

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April, 2003

Michael Bernal,
Meineke Shop # 1329
2710 LAWRENCEVILLE HIGHWAY NW
LAWRENCEVILLE, GA 30044-4460
(770) 931-2720
Intersection of Gloster Road & U.S. Hwy. 29

Michael Bernal were selected to receive Meineke's Customer Service Hero award for April, 2003 thanks to an email sent by Ms. Gayle in Dallas, GA:

Just wanted to thank Michael Bernal at your Lawrenceville, Ga, center for fixing Sari's car. She called a local radio station in tears because her husband was leaving for Iraq and her car was broken. Michael stepped up to the plate and helped her out. "Michael is my is my HERO!!!!"

I understand from your manager that you called the radio station after you heard Shari's on-air plea and asked them to have her come to your shop. Then your shop made some fairly extensive repairs at your expense.

It is dedication like yours that brings to life our slogan, "Meineke... our commitment to your begins with me."
Congratulations to shop #1329 for being April's Customer Service Hero!

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December, 2002

Kevin and Timothy Cox, Shop #515, Peoria, IL

Kevin and Timothy Cox were selected to receive Meineke's Customer Service Hero award for December, 2002 thanks to a phone call received from Meineke customer, Bill Kocher or Alta, IL. Bill Said:

I've been a long time customer of the Meineke shop in Peoria. The staff offers great service and I've always been particularly impressed by their honesty. Even where they could get away with small things, they go out of their way to be totally upfront with customers.

Today, I had my wife's car at the shop for a CV-axle replacement. The shop called to say the car was ready, but within a quarter mile after I left the shop, the car started to shimmy. I made it home and called the shop to ask if I could bring the car back tomorrow because I had to get to work today. Wes asked where I lived, then said, Don't worry about it. You go on to work. We'll come out, pick up your car and have it fixed and back in your driveway by the time you get home tonight.

This just confirms the great treatment I've always had from this Meineke, especially from Wes and Bob. I'm telling all my family and friends that this is the place to go for repairs.

Congratulations to shop #515 for being December's Customer Service Hero!

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November, 2002

Ira Stanford, Shop #1700, Montgomery, AL

Ira Stanford was selected to receive Meineke's Customer Service Hero award for November, 2002 thanks to this e-mail message sent by Meineke customer, Barbara Broering.

I just wanted to tell you about the outstanding experience I had with Meineke (shop 1700, Montgomery, AL). I needed exhaust system repairs and was impressed by the friendly, professional service I was given by Ira Stanford and his staff. I'm a single female and depend on the honesty of the automotive personnel that I'm dealing with. Ira was very thorough in showing me and explaining part by part just exactly what my vehicle needed. He could have very easily told me that I needed a new muffler too, but he didn't. Now, that really impressed me!! I arrived late in the day and the wholeoperation was very clean. The waiting room was immaculate. Because of the excellent service I received I will be a steady customer with Meineke. I will go there for oil changes also because he is open 'till 9PM and can have it done after work. In these days of dwindling customer service, it's refreshing to deal with someone like Ira and his staff that really care about the customer. And last but not least, the price was right!!! Thank you, Meineke.

Congratulations to shop #1700 for being November's Customer Service Hero!

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October, 2002

John and Connie Bolen, Shop #712, Hershey, PA

John and Connie Bolen were selected to receive Meineke's Customer Service Hero award for October, 2002 thanks to this e-mail message sent by Meineke customer, Susan Driscoll.

If you have a company service award, I'd like to nominate three great guys who work for John (and Connie) at the Hershey, PA, Meineke location. Al, Angel and Jim have helped me out of two situations that the local Honda dealers would not even approach without an appointment and lost time to me:

1) Last winter I had an electrical problem that made my headlights come on in the middle of the day, while I was at work, and my battery would be dead at the end of the workday. After figuring out the problem, I tried to have a Honda tech take a look at it after having my battery jumped for the second consecutive evening. They would not even look at it and I would surely have another dead battery in the morning. I stopped at 'my' Meineke station less than half a mile from the Honda dealer; it was just about closing time, but Al and Angel were very kind to take a quick look. Angel found that I had (unbeknownst to me!) a security system on board from the previous owner and it had decided to malfunction. They pulled a fuse and I never had another problem!

2) Last month, I had a dead battery (my own fault this time) and after having AAA give me a start, I was unable to get the security code to unlock my radio. I went to another Honda dealer and asked for suggestions. Of course, they wanted me to leave the car. I thought I would ask the Meineke guys what they thought. Al and Jim disconnected my battery cable to sort of 'reboot.' When they reconnected the cable and I entered the radio security password, the radio came back right away. While they were helping me out, I scanned the www.Meineke.com pamphlet on the counter and thought it a perfect opportunity to thank John and his crew for their efforts.

Congratulations to shop #712 for being September's Customer Service Hero!

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September, 2002

Matthew Fleischer, Shop #880, Roanoke, VA

Matthew Fleischer was selected to receive Meineke's Customer Service Hero award for September, 2002 thanks to this e-mail message sent by Sandra Watson of Murphy, NC.

I just wanted you to know of the fantastic services I received at this shop. I needed a rotor, calipers and hardware for the left side of my car. I was traveling through Roanoke on my way to see my daughter... The car kept getting worse, so we stopped at the first place we saw, which was a mall store, and they wanted to take forever, plus they wanted to put the car back in worse shape than when we drove it in there!

I called this Meineke shop and they were willing to give me directions to the shop and stay open until the job was done. This is almost unheard of in this day and age!! To stay open until a job was done on a holiday weekend, The did an excellent job and saved me $150.00. Way to Go Meineke! Thanks a million to Buzz Fleischer and his guys!!

Congratulations to shop #880 for being September's Customer Service Hero!

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August, 2002

Jerry and Lori Kenik, Shop #1246, Great Falls, MT

Jerry and Lori Kenik were selected to receive Meineke's Customer Service Hero award for August, 2002 thanks to a letter sent by Ms. Donna Stubbs of Dutton, MT, to the Great Falls Tribune.

This is our second year of doing business with Meineke Car Care Center, Great Falls, Montana, owned and operated by Jerry and Lori Kenik. They are true quality care undercar specialists.

After giving the free inspection, they tell you exactly what your car needs to have done and show you on your car what they will do and how much it will cost. Their rates are very reasonable.

We have an older Peugeot and they have been able to find parts to keep it going. We appreciate the fact that they don't try to sell you things you don't need. The muffler system is old, but still OK, they keep telling me.

While in their waiting room, I've noticed that every customer is treated with patience and understanding by everyone from the manager to the mechanics, not rushed through in a big toot.

It is commendable that Great Falls has a business such as this.

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July, 2002

Ralph Fogarty, Shop #128, Exeter, NH

Ralph Fogarty's selection for Customer Service Hero was based on this e-mail message received at the Home Office from New Market, NH, customer Melody LaMore:
I wanted to write to tell you how pleased we are with a man named Ed who runs the Exeter, NH, Meineke. See, I'm not one to trust a salesman or mechanic. About five years ago, I was asked by my husband to take his car to the dealer because he felt it needed CV-joint repair. The dealer quoted a cost of $498.00.
Well, we just had a baby, so money was limited. When I drove down the road and saw Meineke did CV-joints, I called and spoke with Ed. He told me he could do it for $189.00 and I said I could handle that. I later dropped off the car, but by the time I got home there was a message to call him. He told me the car was ready. I said so soon? He laughed and said, 'Yes, your hub cap is sitting in the back seat. You were missing a screw, which made it sound like the CV.'
Now, I know this doesn't look good for sales, but he has won us over and gets all my service and many friends I have told go there too. The dealer took advantage and would have cost me a pretty penny. Ed's honesty has gained an incredible amount of trust. I call him for just about everything and he always gives me upfront and honest advice. With a man like Ed on your side, who could ask for a better way to make your company name.

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May, 2002

The crew at this Meineke was selected thanks to a letter from customer Michelle Crawford of Jackson, Michigan. She had written to our Customer Service Department previously about a problem at Shop #1034, then sent us this follow-up letter praising Bob Burton's quick response:

I would like to follow up to a letter I wrote April 13th in regards to your Jackson, Michigan shop. They were very prompt in addressing my concern. I was contacted by Bob Burton, the franchisee owner, immediately with his genuine curiosity about my situation. He offered a couple of options on how they would like to remedy the situation and allowed me time to think about it. I was offered complimentary oil, lube, and filter change and decided that would be my best option.
I was truly pleased that they were so concerned about my satisfaction that it made up for any negative feelings I might have had. Bob made special arrangements to have me in and out on my lunch break and I was greeted and serviced immediately upon arriving to the shop. They addressed me using my first name, making sure that they personalized my visit. When I looked at the invoice, I noticed they had also given me complimentary windshield wipers, which was an excellent surprise.
I want to thank your company for addressing this concern. Not because I felt you owed me, but because it really showed me that you care about the satisfaction of your clients. Thanks again.

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April, 2002

Manuel Buncio Ray Uberas, Shop #1624, Bolingbrook, IL

The crew at this Meineke was selected thanks to an e-mail message from customer Felicia Manns of Dittmer, MO:

My friends and I were on a road trip from St. Louis to Chicago when the brake line on my friend's Civic broke at 9:00AM Saturday morning. All of us were confused and tired from 5 hours of driving. So we pulled off the highway and duck-taped the brake line before driving on.

After stopping a three different auto shops, we found Meineke and am I glad we did. They were real nice to us. They helped us find the new part we needed. They even helped us calm down. We were so worried about how to pay and what was going to happen to the car but, because they were so great to us, everything went fine.

They had the car back on the road within an hour. I would like to say thank you to the people who work at that store. I would recommend this store to anyone."

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March, 2002

Peter Farcas & Jon Laskin, Shop #297, Hyattsville, MD

This Meineke shop was selected thanks to an e-mail message from customer Jorge Alegria:
I want to praise the excellent customer service provided by Manager Nickolas Hill. He was very polite from the beginning all the way to the end of my pleasant stay at the shop. I stopped at Meineke after being at Midas the same morning, where the manager treated me so cold I just took his business card and left.
Nickolas clearly answered all my questions, from letting me use the company phone to call my wife, to providing straight answers once I asked him about any discounts, and the helpful hint of applying for a Meineke Credit Card. That was a real plus for me!
I also asked him if he could help put on my Trak Auto windshield wipers, and he said it wouldn't be an inconvenience at all. The rear wiper didn't fit and Nickolas didn't have one in stock. He told me to bring one back and he'd install it at no charge!
Meineke, you do have terrific, top-of-the-best managers in Hyattsville, MD, People like this you must recognize, because there aren't many at all.

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January, 2002

Two shops won the Customer Service Hero award for the month of January!

John Williams, Foreman, Shop #1377, Overland Park, KS

This Overland Park, KS, Meineke shop was selected thanks to a letter from customer John Smolen:
I'm writing you to relate a Christmas Eve experience at Overland Park Shop #1377. I'm in the military and was given orders over the holidays requiring me to move. Being on a tight schedule, I was dismayed when I had emissions trouble with my Ford Explorer. While every dealership was closed, Meineke's John Williams plugged me right in for a diagnostic. His professional courtesies and in-depth understanding corrected my problem and got me back on the road...you have a customer for life because I trust you.

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Steve Rank, Acting Manager Shop #1375 , Lenexa, KS

This Lenexa, KS, shop was selected based on an e-mail message from Meineke customer Mike Pozek:
On January 26th, my wife took two basketball hoops from our elementary school to the Lenexa Meineke for some welding work. Not only did they fix them, they also took the time to paint the rims! To top it off, they said there was no charge since it was a school. I wanted you to know how impressed and thankful I am. These fine employees of the Lenexa store are special."

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