Meineke Car Care Shop #1377 was outstanding to help my husband as he was having a fatal heart attack on Dec 2, 2005. The staff of Tim and Erin were unbelievable. They assisted by calling 911 and kept his airway open. Unfortunately my husband passed away. They continued to help me by driving my vehicle to the hospital and making sure I was comforted. They assisted with helping me to call family. I will always remember how much they help my husband and myself during this difficult time. Please note these employees, Tim and Erin deserve special recognition for going far beyond just being a car care center. Thank you so very much.

Just wanted to let someone at Meineke know about the great services we have received at the Meineke franchise located at 7525 Metcalf in Overland Park, KS. We took my mom's car in a few weeks ago for new brake pads. They got us in first thing on a Saturday with no prior appointment, recommended the right pads for the car, quoted us a great price, got the work done quickly and recommended that we return for work on the front brakes. We did that today, and my teenage daugther brought the car in. They treated her with courtesy and respect, got the work done quickly for the price quoted, and we think the lifetime pad guarantee is terrific. I believe they mentioned that they had just recently taken over this franchise location, and we really feel like they have gone the extra mile to earn our business. We will gladly recommend them and return for our future automotive needs.

I train customer service representatives so I have learned to know the difference between good and not so good service. Today, what I thought was just an exhaust pipe broke on my vehicle on the way home. I drove straight to Meineke to get it replaced. It was 5:30 as I walked into the shop and they were shutting down for the evening. After some brief begging on my part, D.W. Simms stated that he would look at it and see if he had the parts to replace it, thinking that it would be a quick job. Well, he did get it on the lift and found out that the whole system needed to be replaced. After some thought on his part, Mr. Simms decided to do the job and replace the system. Two hours later, it was finally done. I thanked him again for staying two hours late to get the job done. He stated that if it was anything else, he probably wouldn't have done it but he loved working on exhaust systems!He did an excellent job and showed me World Class customer service to boot! Come to find out, it was his youngest son's birthday! His dedication is something to be recognized. He asked me if I was coming back. I replied that if anything goes wrong on any part of my car, I will come directly to him. I stated that he has gained a customer for life and me and my whole family will be his customer. I wanted to say thank you to D.W. and a job well done!!!!

John Smolen

I'm writing you to relate a letter-worthy experience that I had on Christmas Eve with one of your "troops", Mr. John Williams, in your Overland Park, KS store. I'm in the military and was given orders over the holidays that required me to move from the east coast to the Appalachian mountains with a home-sell and a home-buy and an opportunity to visit my wife's family in Kansas City thrown in between. Needless to say, we did a lot of driving. Being on a fairly tight schedule with orders requiring me back in Virginia on the 28th of December, I was dismayed when I had engine emissions trouble in my Ford Explorer. Every single Ford dealership (I am under warranty...) was closed for business. Mr. Williams, when called by my wife, plugged me right in for a diagnostic and was prepared to fix my car. Well, it seems Meineke is the only business that accounts for over-holidays car trouble, because parts supply businesses that would have helped him were closed as well. If I can paint the picture: I'm on a cellular phone, scrambling in the event that the truck required a more extensive repair; my wife and dog were at her parent's house waiting for the plan, and it's Christmas Eve. Mr. Williams professional courtesies and in-depth understanding of the tools at his disposal corrected my problem, got me back on the road, and with family time and orders fulfilled to boot. I cannot thank you enough for supporting such employees who are dedicated to performing a service. This world seems to be fraught with people interested I gathering a paycheck and dreading their work. Mr. Williams was not among them. Please recognize this fine employee of yours and I hope Meineke as a whole seeks to reward actions such as those displayed by Mr. John Williams. You have a customer for life because I trust you!

I train customer service representatives, so I have learned to know the difference between good and not so good service. Today, what I thought was just an exhaust pipe broke on my vehicle on the way home. I drove straight to Meineke to get it replaced. It was 5:30 as I walked into the shop and they were shutting down for the evening. After some brief begging on my part, D.W. Simms stated that he would look at it and see if he had the parts to replace it, thinking that it would be a quick job.

Well, he did get it on the lift and found out that the whole system needed to be replaced. After some thought on his part, Mr. Simms decided to do the job and replace the system. Two hours later, it was finally done. I thanked him again for staying two hours late to get the job done. He stated that if it was anything else, he probably wouldn't have done it but he loved working on exhaust systems! He did an excellent job and showed me World Class customer service to boot! Come to find out, it was his youngest son's birthday! His dedication is something to be recognized. He asked me if I was coming back. I replied that if anything goes wrong on any part of my car, I will come directly to him. I stated that he has gained a customer for life and me and my whole family will be his customer. I wanted to say thank you to D.W. and a job well done!!!!